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Old 04-19-2004, 06:50 PM   #51
jaypine
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Member#: 50398
Join Date: Dec 2003
Location: Cincinnati-Dayton
Vehicle:
2003 WRX Wagon
Silver

Default

Got it last week. Fixed 4/16.
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Old 04-19-2004, 07:12 PM   #52
tekfoc
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Member#: 21392
Join Date: Jul 2002
Chapter/Region: Tri-State
Location: NEW YORK CITY
Vehicle:
2014 45 AMG MB
WHITE /07 STI IS SOLD

Default

got my recall today.it states cars all the way to 2004's
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Old 04-19-2004, 08:47 PM   #53
roofford
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Member#: 11475
Join Date: Oct 2001
Location: Corning, NY
Vehicle:
2002 WRX Sport Wagon
Black as Coal

Exclamation

I got one today! I have had my car keep accelerating 5 times when I have let off on the gas (cruise control not on.) - One time coming up to a red light that I was forced to run. Now I find this out!
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Old 04-19-2004, 09:53 PM   #54
glepko
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Member#: 19651
Join Date: Jun 2002
Location: PA
Vehicle:
2002 WRX
Silver

Default

Just got the official email notification from mysubaru.com today.
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Old 04-19-2004, 10:13 PM   #55
bknblk
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Member#: 30055
Join Date: Nov 2002
Location: Wichita KS
Vehicle:
2004 Jeep Rubicon
BackinBlack

Default

Got mine today.... sold the bucket of bolts in Jan. told both my local dealer and SOA. Funny, they never did get ahold of me back then. question 1) none of the "insiders " here saw this one coming? question 2) more of a statment really. I'm shocked that SOA couldn't sell the feds on the idea that driver abuse was causing this... driver abuse is the cause of every other problem with the car!!!

Tony
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Old 04-19-2004, 11:41 PM   #56
wrx_honey
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Member#: 55280
Join Date: Feb 2004
Location: Tampa, FL and MoCo, MD
Vehicle:
03 WRB WRX Sedan

Default

Yeap I got mine on Thursday!!
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Old 04-20-2004, 01:05 AM   #57
Jsunn
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Member#: 15467
Join Date: Feb 2002
Chapter/Region: RMIC
Location: Colorado Springs, CO
Vehicle:
2002 2013 FJ Cruiser
White

Unhappy Got mine out of the blue....

I was surprised, I have never heard of anyone on here having any issues with the cruise control. Oh well, I guess I'll take it in when I get back to the states. This sucks. Here is the letter I got.

Dear Subaru Owner:

Subaru of America, Inc. has determined that your vehicle may have been manufactured with a cruise control cable that could come out of its track on the cruise control lever and lodge on the control lever tab when the accelerator pedal is released. If this condition occurs, the throttle will not return to the idle position and instead will remain in an open position. This condition could occur at any time without prior notice, even while the cruise control is turned off.

If you encounter this condition while driving, place the transmission gear selector in the neutral position and carefully steer the vehicle to a safe place on the side of the road. Do not operate the vehicle. Contact the nearest Subaru dealer immediately.

To correct this condition, Subaru will install a cruise control cable retaining clip at no cost to you. Please contact your Subaru dealer for an appointment to have this repair performed at no cost to you as soon as possible.

Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle's proper operation. We apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.

Sincerely,

SUBARU OF AMERICA, INC.


Laters,
-J
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Old 04-20-2004, 02:14 AM   #58
guzzettaman
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Member#: 52672
Join Date: Jan 2004
Chapter/Region: SCIC
Location: the "O.C." lol
Vehicle:
2005 wrx sti
psm

Default

got my email notification today, but already had the problem fixed a couple of weeks ago at the dealership. Took no time at all.
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Old 04-20-2004, 04:23 AM   #59
eyehate
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Member#: 10223
Join Date: Sep 2001
Chapter/Region: SWIC
Location: Albuquerque, NM
Default

they have a lot of letters to send... im just trying to get the word out so everyone can get it fixed :-)
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Old 04-20-2004, 11:38 AM   #60
kevin02rex
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Member#: 33955
Join Date: Mar 2003
Location: Rochester, MN
Vehicle:
94 Formula
Black

Default

Got Mine Yesterday. I'll have them fix my tranny and check my noisey lifters while in for the recall. We'll have to see if they deny my warranty.

Later,
Kevin
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Old 04-20-2004, 12:04 PM   #61
WR xplosive
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Member#: 33031
Join Date: Feb 2003
Chapter/Region: TXIC
Location: 34.13514,-118.08109
Vehicle:
2008 4B11T
P26 MZ314000

Default

Quote:
Originally posted by Jsunn
I was surprised, I have never heard of anyone on here having any issues with the cruise control. Oh well, I guess I'll take it in when I get back to the states. This sucks. Here is the letter I got.

its because most owners here doesnt use CC on canyon runs, AutoXs, track events. Or they live in LA/NYC traffic

Just got the letter yesterday.

Quote:
Originally posted by bknblk
I'm shocked that SOA couldn't sell the feds on the idea that driver abuse was causing this... driver abuse is the cause of every other problem with the car!!!

Tony
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Old 04-20-2004, 12:16 PM   #62
volleybrad
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Member#: 58860
Join Date: Apr 2004
Chapter/Region: MWSOC
Location: Auburn Hills
Vehicle:
2004 WRX
Silver

Default

For anyone who has had it done, any idea how long it took? Did they take all day, or did they just do it while you waited?
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Old 04-20-2004, 12:26 PM   #63
craigmp50
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Member#: 33791
Join Date: Mar 2003
Chapter/Region: Tri-State
Location: Buffalo NY
Vehicle:
2009 WRX
Lightning Red

Default

I got mine last week Sat.
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Old 04-20-2004, 09:53 PM   #64
Martin Ritchie
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Member#: 6771
Join Date: May 2001
Chapter/Region: MWSOC
Location: Sylvania, OH, USA
Vehicle:
2002 WRX WagonSilver
04 WRX Sedan Red

Default

Got the clip put in today. Took the dealer 5 minutes, then 10 minutes to complete all of the bloody paper work!
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Old 04-22-2004, 06:08 PM   #65
Chris Morgan
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Member#: 28219
Join Date: Oct 2002
Location: Flarida
Vehicle:
2007 Speed3
True Red

Default recall

I got a notice in the mail from Subaru stating that a cable pertaining to the cruise control in the 2002-04 Impreza, and some other models has a defect and the throttle cable may stick without notice. Anyone else get this?

-Chris
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Old 04-22-2004, 06:11 PM   #66
brunetmj
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Member#: 8023
Join Date: Jul 2001
Location: Way-upstate , NY
Vehicle:
2004 2.5 RS

Default

Yes I have received one also. However it doesn't apply to the STI.
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Old 04-22-2004, 06:15 PM   #67
Chris Morgan
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Member#: 28219
Join Date: Oct 2002
Location: Flarida
Vehicle:
2007 Speed3
True Red

Default

I just talked to Nick @ wrxtuner and he told me that maybe some cars probably had problems and subaru freaked out. I have used my cruise control many many times on the turnpike and such, no problems...and Nick has had his car for 3 years with no problems so. Im guessing its just a select few cars.

-Chris
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Old 04-22-2004, 07:26 PM   #68
Quelreth
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Member#: 55210
Join Date: Feb 2004
Location: Irvine, CA
Vehicle:
2003 WRX
Black

Default

You don't have to be using your cruise control for the problem to occur, my little letter said.

I'll go have it fixed at some point... right now I'm just keeping a close eye on my gas pedal and if it starts wonking out, into Neutral I go.
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Old 04-23-2004, 10:05 AM   #69
subyrally
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Member#: 52662
Join Date: Jan 2004
Chapter/Region: MAIC
Location: frederick, maryland
Vehicle:
2009 dgm WRX hatch
86 & 87 rx, 1985 brat

Default

Quote:
Originally posted by hondaslayer

And you are not a real Subaru owner unless you know what an RX is


i have a 1986 rx
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Old 04-23-2004, 11:26 AM   #70
minh
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Member#: 6792
Join Date: May 2001
Location: Louisville, Ky
Vehicle:
02 M3, 05 OB XT

Default

took my car in today to the dealer and it was a snap (literally). I got out of the car, they wrote my VIN down from the letter, and before I had even made it to the snack room to get a cup of coffee they were finished. they also fixed a loose piece of window trim that kept popping out.
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Old 04-25-2004, 02:47 AM   #71
esteve
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Member#: 28716
Join Date: Nov 2002
Chapter/Region: SCIC
Location: Los Angeles
Vehicle:
2006 STI

Default

Quote:
Originally posted by roofford
I got one today! I have had my car keep accelerating 5 times when I have let off on the gas (cruise control not on.) - One time coming up to a red light that I was forced to run. Now I find this out!
Are you serious?

I've been putting it off because of the hassle, but I think I'll get it done soon.
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Old 04-25-2004, 12:17 PM   #72
I_say
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Member#: 55122
Join Date: Feb 2004
Location: North Jersey
Vehicle:
2002 WRX
Silver

Default

i got this recall too, going on wednesday to get this fixed
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Old 05-03-2004, 11:07 PM   #73
J mchugh
Scooby Newbie
 
Member#: 61131
Join Date: May 2004
Location: Reno, Nevada
Vehicle:
2004 Impreza
Silver

Default WWQ-01 Recall... A lady needs help!!!

I got the notice of the WWQ-01 recall about two weeks after it was issued (issued on 10 March, 2004). Unfortunately, on 13 March, my Impreza WRX wagon was in a catastrophic accident. My dad was driving it to the airport to pick me up. He was on an interstate entrance ramp (uphill grade) working his way through the gears to get to interstate speed. He felt a bit of looseness (gravel?) under right front wheel, and started to tap the break. The car "zoomed" forward, went into a spin and before inertia could bring it to a halt, every bit of surface skin (including the roof!) was destroyed. Thank God, my dad was uninjured and it was a single vehicle accident. However, my poor dad told me he thought he hit the accelerator by accident. He felt terrible. My new car only had 6000 miles on it. He was sure it had been his fault. Even though he had been driving the thing for weeks. Even though he's never had a similar accident.

We got it towed. Insurance claims filed. Repair work begun. Etc. etc. etc. THEN I opened the mail and found out about the accelerator issue. First of all, my dad felt so relieved that he hadn't done anything boneheaded to cause the damage.

Second, when I called SOA as instructed in the letter they were wonderfully sympathetic. "Collect all your reciepts so we can re-imburse you..." she said.

Last week a letter asking for a shopping list of information. I answered all the questions and sent the response off. But I needed some clarification on some things, so I called Customer Service in NJ today.

So today, 4 weeks after the fact my car still in the shop... it's a whole new story. SOA informed me today that what I SHOULD have done was to have an "authorized Subaru dealer inspect the car before any work was begun." (Even the dealers wouldn't have known about the recall on 13 March!)

They also said I was supposed to fax them the police report and all my service records. (OK... two oil changes.) By that time I figured they had started a fishing expedition to find the reason they should be off the hook.

Clearly I'm getting the cold shoulder from SOA. Help!!! I love my car. I long for the day I can drive it again. But my expenses are growing by the day (above and beyond my insured losses) and I'm not sure how to proceed.

Has Subaru headquarters stiffed anyone else out there, or is it just me? I swear, I've been polite, I've provided them with all the information they asked for. I don't know what else to do.

I need any advice, commiseration, or support other Subaru enthusiasts can give me. I also need your patience because this forum business is a new thing for me. I hope I'll be able to navigate my way back to find your comments.

I'll bookmark this and hope to hear from some of you soon.

Thanks.

Thanks for anything you-all can offer.
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Old 05-05-2004, 02:03 AM   #74
esteve
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Member#: 28716
Join Date: Nov 2002
Chapter/Region: SCIC
Location: Los Angeles
Vehicle:
2006 STI

Default

J,

Sorry to hear about that, glad your dad is ok. I'm surprised your insurance company doesn't total your car from the description you gave. Personally, I would insist they total it because you're gonna have bondo on a lot of your panels. I wouldn't want to get that car back, I'd try to get a new one.

Regarding SOA, they haven't actually stiffed you yet right? You gotta understand, they're a big company and something as serious as this with its possible implications, you're gonna have to go through lots of red tape and waiting.

Maybe contact the NHTSA, tell your insurance company that it's a possible safety defect if you haven't already, and perhaps get the advice of a lawyer.

Good luck.
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Old 05-09-2004, 05:54 PM   #75
J mchugh
Scooby Newbie
 
Member#: 61131
Join Date: May 2004
Location: Reno, Nevada
Vehicle:
2004 Impreza
Silver

Default

Hi Steve,

I'm sorry it has taken so long for me to get back to you. We have gotten that bad worm in our server at work and I don't often fire up the home computer and go to my earthlink account. But I am catching up today.

The estimate on fixing the car was $12,000 (ball park). I've been carless now for 7 weeks, partly because there was so much work to be done and so many pieces to order. The other reason it's been so long is because this body shop is full of artists. Really, they do incredible custom work. (It's run by women, believe it or not. Very odd group.) Anyway, the car is getting an entire new exterior. All factory parts. (They even sent some parts back to SOA because they didn't like them... very fussy ladies.)

No, SOA hasn't actually stiffed me yet. And who knows, maybe it's going to work out OK. I must be patient and try not to borrow trouble before it comes. In response to suggestions from another forum member, I started working with the Subaru people who are more local. (Because the accident happened in San Jose and the car remained there for repairs, I hadn't really talked to my dealer.) The Customer Relations lady at the dealer listened patiently, told me to use some of my Subaru Roadside Assistance benefits...like to get it towed to the dealership that will fix the cable. She couldn't predict or promise anything from SOA, but it was easier dealing with her than the boys at the main office. She explained how SOA uses a chain of command to make these calls. I guess the car will go to the dealer, they'll look at the cable. The service manager that does that work will tell the District Rep for Subaru what he found out and then some decision will be made at that level. I will have time to talk to my insurer to see if they are subrogating against Subaru.

So... it's still way up in the air and frustrating to wait. But I can't do a darn thing to rush it.

I appreciate the advice and comments I've gotten from other Subaru enthusiasts (I really still love that car and count myself among Subaru fans in spite of what happened.) I am going to keep track of how things go and keep everyone posted.

Warm regards,
Jeannette McHugh
Reno
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