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Old 10-23-2000, 03:50 PM   #1
Nat
Scooby Specialist
 
Member#: 759
Join Date: Jan 2000
Chapter/Region: NESIC
Location: Warwick, RI
Vehicle:
2004 WRX
2000 SV650

Thumbs up Subaruparts.com and Scott Williams

I just wanted to share a little experience and thank Scott for helping me out here. I have been moving around a lot lately due to co-op from school (NY), going home for summer (GA), and back at school now (PA). I had ordered a set of spats from Scott and had waited about two weeks when I saw a thread about someone else waiting for some parts. There was a comment about him being busy, so I wasn't too worried about my parts showing up and posted this. A day later Scott PM'd me and let me know that this wasn't right and looked into the problem. It ends up that the parts were sent to my billing address (NY) rather than the shipping address (PA) that I wanted. He tracked down that the part had been delivered and offered to ship it to me again if my landlord still had it or send me another set of spats if they had gotten last. After emailing him last Thursday and basically saying that it sounded likey they got lost in the system, I show up today to find parts at my apartment. I just wanted to say thanks Scott and if I need anymore parts that I'll definately cruise by your site again and see if you got 'em!
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Old 10-24-2000, 06:25 PM   #2
stewartg2000
Scooby Newbie
 
Member#: 1570
Join Date: May 2000
Chapter/Region: NWIC
Location: Beaverton, OR
Vehicle:
2009 Impreza WRX
WR Blue

Post

i think scott is not great at all, and your probably the only person who has received good service from him.

(profanity edited)

[This message has been edited by Imprezer (edited October 24, 2000).]
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Old 10-24-2000, 06:44 PM   #3
RidinLow
Scooby Guru
 
Member#: 329
Join Date: Sep 1999
Chapter/Region: Tri-State
Location: NJ
Vehicle:
1995 325i
Arctic Gray

Post

That wasn't a very nice thing to say...
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Old 10-24-2000, 06:48 PM   #4
Imprezer
Dynamic Uno
 
Member#: 1
Join Date: Jun 1999
Chapter/Region: BAIC
Location: Alameda, CA
Vehicle:
2011 Impreza WRX STi
Black

Post

stewartg2000, please explain why you say that. 99% of people on this board are very happy with Scott and his service.
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Old 10-24-2000, 06:59 PM   #5
Kaffiene
Scooby Newbie
 
Member#: 2113
Join Date: Aug 2000
Location: Brighton, MA
Post

I'm happy with Scott. Took less than a week for me to get my order in NY. No hassles, no problems. I had a harder time figuring out how to get into 1st gear.

-Tim.
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Old 10-24-2000, 07:38 PM   #6
North Ursalia
Miss You Mom
Oct 1940 - Feb 2008

Super Moderator
 
Member#: 809
Join Date: Jan 2000
Chapter/Region: NESIC
Location: NH, Land Of Many Trees
Vehicle:
2000 2.5 RS, '14 For
92 5MT SVX

Post

Keeping in mind that Scott has but one helper, and has to take care of all regular parts customers, the service bay, and everyone ordering off of the internet. He is not a seperate company with lots of workers, just one guy trying to help us all out. If you don't like the people and/or practices, just go somewhere else and pay more for the same stuff. I will gladly wait patiently for parts to come in, and have never been charged before there was proof of delivery. But that is just my experience and opinion: I can't speak for everyone nor would I.

Brian
http://members.nbci.com/_XMCM/northu...reza/index.htm
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Old 10-24-2000, 07:56 PM   #7
MechBoy2
Scooby Newbie
 
Member#: 568
Join Date: Nov 1999
Location: Winthrop, MA, USA
Post

Don't mean to jump on the "Scott Bashing Band Wagon" but here's my story.

A few months ago, I got what I consider unacceptable service from Scott at subaruparts.com. I ordered a whole bunch of tune-up parts, on-line, for the wife's Legacy and requested "2nd Day Air" shipping because we where driving (moving)cross country at the end of the week and I wanted to have a chance to tune the car before leaving. Anyway, I got busy making plans with the movers that week and pretty much forgot about the parts. Well, after the move was complete I tried to call Scott several times to get the status of my order without success, then e-mail. He got back to me a day later an said my $150.00 order was being held up for two weeks because of a few $0.40 hose clamps. It would have been nice to get a call or e-mail to notify me especially having requested 2nd day air but he offered to ship out the order ASAP "free of shipping charges" minus the $0.40 clamps. So, I'm thinking...it's not great service but everyone makes mistakes. After waiting a few days I get another e-mail...they need my CC No. again? Sounds to me like they lost my original order. Well,I finally get the package a week later (now more than four weeks late)...the freight charge is $0.00 (as Scott promised)but...there is a $24.00 Misc. charge on the invoice...***. Eventhough it pissed me off, I assumed that the "phantom" $24.00 misc charge was actually shipping cost and just let it go.

My point is this: If a customer requests 2nd day air shipping then there is probably a good reason for it. If the order is going to be two weeks late, especially for an express order, then a phone call or E-mail message should be given. Also, what is with the "phantom" Misc. charges??? In my mind this is " poor service".

Before everyone rips into me about "bad mouthing" Subaruparts.com I just want to say that this was only MY experience. Read into it anyway you want. Eventhough Subaruparts.com appears to have a great selection and great prices...personally, I don't think I'd give them my business again.

MechBoy2

[This message has been edited by MechBoy2 (edited October 24, 2000).]
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Old 10-25-2000, 05:10 AM   #8
Narso
Scooby Newbie
 
Member#: 1442
Join Date: May 2000
Location: Baltimore, MD USA
Vehicle:
1999 2.5 RS
Aspen White

Thumbs up

I don't know about you guys, but I like dealing with Scott. There has been an occasional glitch here and there, but the overall service has been excellent. I just got my springs from him. Literally all I had to do was call him and say "Scott, this is Dan Z.. Can you send me those aftermarket springs for my RS?" In three days I had springs on my doorstep. Aside from the quick service, he's a real human being. I like dealing with Scott because I like him as a person.
But that's me. YMMV
Dan Z.
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Old 10-25-2000, 05:33 AM   #9
wistful
Scooby Specialist
 
Member#: 745
Join Date: Jan 2000
Location: Royal Oak, MI
Vehicle:
2004 STi
Java Black Pearl

Post

i think most of the problems AREN'T his fault. Us crazy Subaru owners swawmping the poor guy with orders. Yes, I'm still waiting for my STi short shifter and trunk light kit for a month a half. *sigh* he never returns calls, email and whatnought. But its cheap, and when you do get through he gets things fixed ASAP. IF you get through.

Don
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Old 10-25-2000, 06:10 AM   #10
Scottie
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Member#: 2080
Join Date: Aug 2000
Location: CT
Vehicle:
06 Impreza Wagon
Red

Post

I would have liked to buy several things from Subaru.com, but not once have they responded to my inquiries about certain parts. I've used both Email and their Request form.
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Old 10-25-2000, 06:18 AM   #11
Snoopy
Scooby Specialist
 
Member#: 700
Join Date: Jan 2000
Chapter/Region: MAIC
Location: BANNED!
Vehicle:
99 Impreza RS
Silverthorn Metallic

Post

I got my stuff in about 7 working days after my online order.
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Old 10-25-2000, 06:35 AM   #12
Opie
Floresbian
Moderator
 
Member#: 470
Join Date: Oct 1999
Chapter/Region: South East
Location: Riverview, Florida - U.S.A.
Vehicle:
2015 Forester 2.0XT
'14 XV Crosstrek, '99 SF

Thumbs up

I have ordered parts from Scott at subaruparts.com several times for both my RS and the wife's L. I have never had a problem with the service, I get my factory parts in a reasonable amount of time, he has always replied to my e-mails, and the prices can't be beat.

And I'm not a local customer, I'm on the other end of the country.

For the amount of business he is doing I think his "error" rate is well below average. I would bet that the people that have had problems would have had the same problems if they had ordered the parts from their local dealers...only it would have cost quite a bit more.
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Old 10-25-2000, 07:00 AM   #13
bluesubie
Scooby Guru
 
Member#: 767
Join Date: Jan 2000
Chapter/Region: Tri-State
Location: N.J.
Vehicle:
04 FXT

Thumbs up

A few months ago I had to order a new exterior door trim. When I received it, those wonderful folks at UPS managed to smash the box. I opened it up and sure enough it was dented all to heck. I called up Scott expecting to have to pay for another one and make the claim to UPS myself. Instead, Scott took care of the claim and sent me another one at no charge.
Dennis
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Old 10-25-2000, 07:09 AM   #14
Subi Chicky
Scooby Specialist
 
Member#: 2239
Join Date: Aug 2000
Chapter/Region: South East
Location: Suckville, FL - Land of Suck
Vehicle:
'05 Civic Si, SSM
RIP Sirkbac

Exclamation

I was impressed with Scott and with JC Sports, so I don't know what happened with everyone else.
Scott sent me a PM to let me know his warehouse guy was sick, and that was awesome.
If he ever needs parts help in Florida, I'm waiting and so are my buddies at the dealership!
Thanks Scott!!!
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Old 10-25-2000, 02:59 PM   #15
v6scoobie
Scooby Specialist
 
Member#: 1563
Join Date: May 2000
Talking

I also paid for 2nd day air and received my parts a week later with the 2nd day air charges still there .I ask to have a credit since they didn't send my parts as I requested they said basically no can do.I might buy from them again but I wont pay the extras to have it sent quick.
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Old 10-25-2000, 09:10 PM   #16
SubaruParts.com
Former Vendor
 
Member#: 2249
Join Date: Aug 2000
Location: Tacoma, WA, USA
Talking

For all of you that buy from me now or have bought from me in the past, I want to say "THANKS"! I try my best to help the over 7500 Internet customers I currently work with. We are in the hunt for an addition person(s) to help with the emails and Internet orders. And for those few people who have had problems with SubaruParts.com, well... please remember, I try my best every time I get an order. My personal philosophy is that I am a consumer too and believe it or not, my standards are much higher than most people. When something goes wrong with your order, like being out of stock when you've asked for 2nd day air or when my shipping personal get sick or the server crashes, there is nothing I can do. If I can get it to you any quicker, I would. I have been to the Airborne office in Tacoma many times after work, getting a package out because the customers needs it the next day and it was ordered after the 3:00pm cut of time or we received our shipment late from UPS. I have also spent many Saturdays answering emails and nights working from home. All I can say is that I will always try my best to give the best possible customer service that I can offer!

Thanks for all of the good and bad comments,

C. Scott Williams
SubaruParts.com


[This message has been edited by Partsace (edited October 25, 2000).]
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Old 10-25-2000, 09:25 PM   #17
Midwayman
Scooby Specialist
 
Member#: 1997
Join Date: Jul 2000
Chapter/Region: MWSOC
Location: Des Plaines, IL
Vehicle:
2006 Acura TL 6spd
STMGM6 alumni

Post

I have to put in my vote of confidence with Scott. While it is near impossible to get answers from them about parts, if you know what you want, its a great place to order. I have placed two orders with them, one came quicker than I expected, the other a bit slower, but it contained parts that werent in stock. Come on, congradulate Scott for being one of the few dealership guys who "get it"
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Old 10-25-2000, 09:37 PM   #18
SkToBe
Ghost Mod
Moderator
 
Member#: 1278
Join Date: Apr 2000
Chapter/Region: MAIC
Location: Manassas, VA
Vehicle:
2001 RS
Aspen White

Post

No complaints here! I like their site, and their service.

Nice to have a site with a "shopping cart" feature. (Hint to the rest of the suppliers.)

Eric
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Old 10-25-2000, 09:50 PM   #19
VALENTA
Scooby Newbie
 
Member#: 888
Join Date: Feb 2000
Location: Montreal, CANADA
Vehicle:
2011 STI
White

Post

One word: GREAT!

I just got a raise on my credi card balance which means, Scott will be getting a lot more parts requests!

Cheers
Jan
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Old 10-26-2000, 12:08 AM   #20
ScoobyRoo
Scooby Newbie
 
Member#: 2167
Join Date: Aug 2000
Location: Daytona Beach, FL USA
Post

Subaruparts.com is based out of Tacoma Nissan/Subaru where I just bought my car. Best damn subie dealership that I have ever dealt with.
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Old 10-26-2000, 01:05 AM   #21
Arch
Scooby Specialist
 
Member#: 1881
Join Date: Jul 2000
Location: San Jose/Davis, CA
Vehicle:
2001 Impreza 2.5 RS
Blue Ridge Pearl

Thumbs up

Just wanna add my thumbs up as well!
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Old 10-26-2000, 03:44 PM   #22
Necromancer
Scooby Specialist
 
Member#: 477
Join Date: Oct 1999
Location: Vancouver
Vehicle:
GC4 -> GGA -> GM6
Yeah, that's about right.

Post

That was a classy response Scott, thanks for showing support for the community.

Best of luck with your search for more staff. Hope the folks running the dealership recognize your contributions. If you want, post their addresses and we'll write to them!

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Old 10-26-2000, 05:00 PM   #23
redobs
NASIOC Supporter
 
Member#: 1501
Join Date: May 2000
Chapter/Region: NESIC
Location: Nashua, NH
Vehicle:
2009 WRX wagon
Dark grey

Post

It seems that internet orders have increased dramatically. A couple months ago you could call up and Scott would answer. Now, all you get is a recording. I only call him when I can't find the part that I need.

I recently placed an order and asked for two day shipping on Oct. 9th, the order wasn't placed until Oct. 11th(per the invoice) and I didn't get until the 18th, a week later. Not only that, but they were supposed to send it to my work, instead it went to my billing address.

I wasn't mad because I didn't need the parts right away, but that was me. It might be different from others.

Just wanted to let you all know that the service has decreased a bit, but this is only due to OUR high demands.

I will probably keep doing business with them because of their prices, but I won't if I need it immediately. Just think of it as a group-buy status. Good prices, but you may have to wait.
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Old 10-26-2000, 05:17 PM   #24
david2z4
Scooby Specialist
 
Member#: 1838
Join Date: Jul 2000
Chapter/Region: NWIC
Location: WA
Vehicle:
2000 Impreza RS BRP
Vishnu Turbo/Tec3

Post

Scott has always helped me solve my problems and bends over backward to make the customer happy. Thanks Scott.

If the part is in stock I get it the next buissness day because I'm in Washington. Only complaint is I have to pay tax. Can't blame Scott for that.

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Old 10-26-2000, 08:30 PM   #25
uktena
Scooby Newbie
 
Member#: 1267
Join Date: Apr 2000
Location: Charlotte, NC USA
Exclamation

Scott's been good as gold in my transactions.
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