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Old 12-30-2005, 07:29 PM   #376
wrxtremeWGN
Scooby Specialist
Member Sales Rating: (17)
 
Member#: 12281
Join Date: Nov 2001
Chapter/Region: Tri-State
Location: Stony Brook, NY
Vehicle:
08 FSXT
Tiger's Blood

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[Edit: Statement retracted by orginator]

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Last edited by SkToBe; 01-04-2006 at 10:40 PM.
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Old 12-31-2005, 11:12 AM   #377
digitalmethods
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Member Sales Rating: (13)
 
Member#: 33734
Join Date: Mar 2003
Chapter/Region: NESIC
Location: Worcester, MA
Vehicle:
2002 used to be cool
02' Snow donkey FTL

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WOW ^
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Old 01-01-2006, 10:10 PM   #378
Dizmal
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Member Sales Rating: (0)
 
Member#: 103474
Join Date: Dec 2005
Chapter/Region: MWSOC
Location: High Plains driftin
Vehicle:
my other ride
has tits

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Well, I recieved my credit from Anthony. Thanks for sending it through so quik.

I do appreciate that. Its too bad things didn't work out better.
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Old 01-03-2006, 07:53 PM   #379
STIDO
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 103839
Join Date: Dec 2005
Location: NJ
Vehicle:
2006 STI
ASPEN WHITE

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Hey Anthony....wondering if you received the package I returned. According to the fedex they dropped it off at your front door today.

thanks,

carleo
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Old 01-03-2006, 07:56 PM   #380
RalliSpec
Former Vendor
Vendor Sales Rating: (2)
 
Member#: 39
Join Date: Jun 1999
Location: Hainesport, NJ, USA
Vehicle:
98 Prodrive WRC

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Anthony appears to be making an effort to resolve our issues. I have edited my original post. Its unfortunate it had to be brought into a public forum but it seems we have finally gotten his attention. I hope things are finally resolved once and for all. We have no ill will against Anthony or Mauro so I sincerely hope he is able to bounce back from whatever problems he might have had or is having.

--Dave
Rallispec
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Old 01-03-2006, 10:11 PM   #381
Justbordn22
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 13411
Join Date: Dec 2001
Location: TurboXS Stage II 13.4@99.25
Vehicle:
2002 WRX
WR Blue

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edit really old screen name.
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Old 01-04-2006, 12:57 AM   #382
STIDoctor
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Member Sales Rating: (5)
 
Member#: 98908
Join Date: Oct 2005
Chapter/Region: Tri-State
Location: Southeastern PA
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Antony, sent you an email about order 2716 for GF210's. Get back to me to let me know why the shipment was cancelled.
Kevin
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Old 01-04-2006, 09:54 AM   #383
MauroMotorsports
Vendor
Vendor Sales Rating: (14)
 
Member#: 22359
Join Date: Aug 2002
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Quote:
Originally Posted by STIDoctor
Antony, sent you an email about order 2716 for GF210's. Get back to me to let me know why the shipment was cancelled.
Kevin
The order wasn't cancelled and the invoice was already adjusted. Don't worry about it. In fact it's out for delivery today!

Anthony
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Old 01-04-2006, 10:24 PM   #384
blurex02
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Member Sales Rating: (0)
 
Member#: 83731
Join Date: Mar 2005
Location: Brick, NJ
Vehicle:
2002 WRX
WRB

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anthony are you gonna ship the block when u get it or deliver it yourself?
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Old 01-05-2006, 09:59 AM   #385
Justbordn22
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Member#: 13411
Join Date: Dec 2001
Location: TurboXS Stage II 13.4@99.25
Vehicle:
2002 WRX
WR Blue

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Quote:
Originally Posted by blurex02
anthony are you gonna ship the block when u get it or deliver it yourself?
I'm double packing it and shipping it out. There shouldn't be any problems this time....we rushed to get it out last time, but I won't make that mistake again.

This screen name always shows up when I'm on my laptop...

Anthony

Last edited by Justbordn22; 01-05-2006 at 10:07 AM.
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Old 01-05-2006, 10:37 AM   #386
STIDoctor
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Chapter/Region: Tri-State
Location: Southeastern PA
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got em thanks Anthony, yeah i don't know why UPS sent me all those emails it was in fact delivered and I do have the adjusted invoice, havn't checked for the refund amount yet though, i will give it a couple days.
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Old 01-05-2006, 10:48 AM   #387
MauroMotorsports
Vendor
Vendor Sales Rating: (14)
 
Member#: 22359
Join Date: Aug 2002
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Quote:
Originally Posted by STIDoctor
got em thanks Anthony, yeah i don't know why UPS sent me all those emails it was in fact delivered and I do have the adjusted invoice, havn't checked for the refund amount yet though, i will give it a couple days.
yeah give it a day or two..it'll show.

Thanks again

Anthony
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Old 01-05-2006, 11:09 AM   #388
MauroMotorsports
Vendor
Vendor Sales Rating: (14)
 
Member#: 22359
Join Date: Aug 2002
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Quote:
Originally Posted by STIDO
Hey Anthony....wondering if you received the package I returned. According to the fedex they dropped it off at your front door today.

thanks,

carleo
Yeah I got it. I'm just waiting for more 2006 V-ltds to come in and I'll shoot yours out asap! They should be here any day now. Hopefully customs does not hold up the shipment.

Anthony
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Old 01-05-2006, 12:26 PM   #389
blurex02
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 83731
Join Date: Mar 2005
Location: Brick, NJ
Vehicle:
2002 WRX
WRB

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Quote:
Originally Posted by Justbordn22
I'm double packing it and shipping it out. There shouldn't be any problems this time....we rushed to get it out last time, but I won't make that mistake again.

This screen name always shows up when I'm on my laptop...

Anthony
ok just let me know when it ships out
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Old 01-05-2006, 12:30 PM   #390
MauroMotorsports
Vendor
Vendor Sales Rating: (14)
 
Member#: 22359
Join Date: Aug 2002
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Yup will do.
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Old 01-06-2006, 05:30 PM   #391
MauroMotorsports
Vendor
Vendor Sales Rating: (14)
 
Member#: 22359
Join Date: Aug 2002
Default

Quote:
Originally Posted by blurex02
ok just let me know when it ships out
Should have tracking in your e-mail...I packed the crap out of this thing...so if it comes damaged I'm just going to fall of my seat!

I'm hoping to drop this thing off tonight for delivery, but I am runninig late as it is...drop me an e-mail if you don't get the tracking #.

Thank you again for your patience and understanding. We lost our shirt on the original damaged case!

Thanks
Anthony
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Old 01-09-2006, 06:05 PM   #392
NastyHabits
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 24151
Join Date: Sep 2002
Chapter/Region: BAIC
Location: Oakland, CA
Vehicle:
2002 WRX
Aspen White

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I have to say one thing. I love Anthony Mauro. He's always been good to me. He's given me excellent service and more than fair pricing. Only once did a part take forever to get here (a JDM grill), but then Anthony was the only vendor that would even order it for me. On top of everything else, he's been a good friend and all around great guy who's given me tons of advice and encouragement about modding my car.

I'm sorry that some of you have had problems, but I'm sure that Anthony will get around to making it right as soon as he can.

Ant--hang in there buddy. You still have at least one fan.
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Old 01-09-2006, 06:32 PM   #393
MauroMotorsports
Vendor
Vendor Sales Rating: (14)
 
Member#: 22359
Join Date: Aug 2002
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Quote:
Originally Posted by NastyHabits
I have to say one thing. I love Anthony Mauro. He's always been good to me. He's given me excellent service and more than fair pricing. Only once did a part take forever to get here (a JDM grill), but then Anthony was the only vendor that would even order it for me. On top of everything else, he's been a good friend and all around great guy who's given me tons of advice and encouragement about modding my car.

I'm sorry that some of you have had problems, but I'm sure that Anthony will get around to making it right as soon as he can.

Ant--hang in there buddy. You still have at least one fan.
Gary...nice to hear from you! How goes it man? Wed meets still going on? I need to get out there!

Ant
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Old 01-09-2006, 11:40 PM   #394
doubleurx
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Member Sales Rating: (0)
 
Member#: 64024
Join Date: Jun 2004
Location: truckee, ca
Vehicle:
03 996 TT, 964 C4
salt and pepper

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I bought a Greddy EVO 2 exhaust and a skid plate from Anthony. Everything was delivered on time in perfect condition as promised. I have only had good experiences with Mauro Motorsports.
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Old 01-14-2006, 11:15 AM   #395
eSToI Loco
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 88579
Join Date: Jun 2005
Chapter/Region: MWSOC
Location: Motown, MI
Vehicle:
2007 TurboLesbo FOX

Thumbs down Bad Customer Service

For the most part I hear positive things about this vendor. I decided give them a try based on this thread and I regret it now. My emails are not answered, I was able to talk to them after several atempts and had me waiting for 15 minutes, then hanged up on me. I was given an ETA of 5 days to get my wheels, it has been over two weeks and nothing. The savings from this vendor do not justify their bad customer service. I am still waiting for my wheels....

Last edited by eSToI Loco; 01-14-2006 at 11:25 AM.
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Old 01-14-2006, 12:27 PM   #396
MauroMotorsports
Vendor
Vendor Sales Rating: (14)
 
Member#: 22359
Join Date: Aug 2002
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What's your name and order number? Also what kind of wheels are you waiting for? I doubt someone would just hang up on you in my office.

Anthony
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Old 01-14-2006, 03:25 PM   #397
SSFWRX
Scooby Specialist
Member Sales Rating: (3)
 
Member#: 31789
Join Date: Jan 2003
Location: Bay Area, CA
Vehicle:
Now with 100% more
V8 Spec C and 6MT

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I would also like to thank Anthony for taking care of me when I recently bought my roof vent. It came as described, and installed without a hitch. Thanx man!
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Old 01-15-2006, 10:46 AM   #398
eSToI Loco
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 88579
Join Date: Jun 2005
Chapter/Region: MWSOC
Location: Motown, MI
Vehicle:
2007 TurboLesbo FOX

Thumbs down

Quote:
Originally Posted by MauroMotorsports
What's your name and order number? Also what kind of wheels are you waiting for? I doubt someone would just hang up on you in my office.

Anthony
18" PPF7 Anthracite (1Z 07V 6Y6 03 9712 260 5). I have sent several emails to you and Greg and no reply. I was talking to you (Greg was on vacation)when I was disconnected. You told me I'd have wheels by Friday 1/16 and still waiting. I understand orders are delayed for various reasons, what is not acceptable is not answering my inquiries by email and having me waiting on the phone then cutting me off.
Tirerack shipped tires to a third party to have them mounted on the Prodrives, I dont know what else to tell this people they dont want the tires sitting around in their shop. Also I am still driving on my RE070 on icy roads, too much background but this is the reason of my frustration.

Last edited by eSToI Loco; 01-19-2006 at 09:56 PM.
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Old 01-15-2006, 12:09 PM   #399
MauroMotorsports
Vendor
Vendor Sales Rating: (14)
 
Member#: 22359
Join Date: Aug 2002
Default

Quote:
Originally Posted by eSToI Loco
18" PPF7 Anthracite (1Z 07V 6Y6 03 9712 260 5). I have sent several emails to you and Greg and no reply. I was talking to you (Greg was on vacation)when I was disconnected. You told me I'd have wheels by Friday 1/16 and still waiting. I understand orders are delayed for various reasons, what is not acceptable is not answering my inquiries by email and having me waiting on the phone then cutting me off.
Tirerack shipped tires to a third party to have them mounted on the Prodrives, I dont know what else to tell this people they dont want the tires sitting around in their shop. Also I am still driving on my RE070 on icy roads, too much background but this is the reason of my frustration.
If I recall correctly we received the tracking for your order from our distributor and already e-mailed it once or twice already because of your e-mails. Apparently you didn't get the tracking information along with an invoice? Is that why you are upset? Also, why wouldn't you call back if you were disconnected? I don't remember having any conversations with anyone this week where I was disconnected and didn't get a call back or vice versa.

Also, the tracking that you have above is not the correct tracking for the wheels and springs. I re-emailed new tracking for this order a few days ago which came from the manufacturer.

You were well aware that the springs and wheels were shipping from Prodrive in CA. Sometimes it takes a day or two to get the tracking relayed over since we're waiting for the manufacturer to deliver it, but then again you were probably made aware of this as well.

If you feel the need to continue this conversation I suggest you call me in the office this coming Monday rather then use this forum as a communication device. Greg is also back from vacation so I'm sure he'll be able to get any information you need for the order. I appreciate your patience with this matter.

Anthony
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Old 01-16-2006, 08:50 AM   #400
digitalmethods
Scooby Specialist
Member Sales Rating: (13)
 
Member#: 33734
Join Date: Mar 2003
Chapter/Region: NESIC
Location: Worcester, MA
Vehicle:
2002 used to be cool
02' Snow donkey FTL

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I placed another order with Mauromotorsports and it was handled just fine. I really can't see how everyone gets so upset so quickly if they are waiting an extra day or two for a delayed ship time. I work for another wholesaler and I deal with all of this type of stuff. It simple, they place the order and you get it shipped directly from the vendor. Shipping info may be delayed because of dropship circumstances but I see so many people quick to jump the gun. Thanks for the great customer service guys and keep doing what you do.

Tim G.
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