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Old 05-25-2006, 04:01 PM   #626
rexnprogress
Scooby Newbie
Member Sales Rating: (9)
 
Member#: 70768
Join Date: Sep 2004
Chapter/Region: South East
Location: Clermont, FL
Vehicle:
2002 wrx (RIP)
2001 Forester S

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recieved an email from mauro Sr. with an apology and, he says, a refund today. i hope he keeps his word.
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Old 05-25-2006, 07:29 PM   #627
newoldguy
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Member Sales Rating: (1)
 
Member#: 81056
Join Date: Feb 2005
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Was promised a $300+ refund on Tuesday by Anthony Sr.
Checked the card today - there it was ! There are a
lot of bad feelings out there right now, but it seems to me
like these guys are really trying. Thanks Anthony Sr. and
Greg.
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Old 05-26-2006, 08:51 PM   #628
rexnprogress
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Member Sales Rating: (9)
 
Member#: 70768
Join Date: Sep 2004
Chapter/Region: South East
Location: Clermont, FL
Vehicle:
2002 wrx (RIP)
2001 Forester S

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well my saga is over too. mauro Sr said id get a refund....and i did. today.
thank you for showing your sense of responsibility mr mauro. good luck to everyone else.
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Old 05-26-2006, 09:33 PM   #629
rbahr
Scooby Specialist
Member Sales Rating: (29)
 
Member#: 40671
Join Date: Jul 2003
Chapter/Region: NESIC
Location: Boston, ma
Vehicle:
2006 STI, Outback XT
Grey, Blue

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Congrats,

I have yet to hear anything...

Ray
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Old 05-26-2006, 10:03 PM   #630
jest
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Member#: 60691
Join Date: Apr 2004
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i got my refund too after anthony sr. gave me a call to
get my cc number. i'm glad this whole mess is over with
thanks anthony sr.

jerome
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Old 05-26-2006, 10:18 PM   #631
idget_rex
Scooby Newbie
Member Sales Rating: (6)
 
Member#: 103281
Join Date: Dec 2005
Chapter/Region: MWSOC
Location: mn
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My credit card was also finally credited recently...

I will never purchase from mauromotorsports again.
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Old 05-30-2006, 05:38 PM   #632
rexnprogress
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Member Sales Rating: (9)
 
Member#: 70768
Join Date: Sep 2004
Chapter/Region: South East
Location: Clermont, FL
Vehicle:
2002 wrx (RIP)
2001 Forester S

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Quote:
Originally Posted by rbahr
Congrats,

I have yet to hear anything...

Ray
anything yet?
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Old 05-30-2006, 06:55 PM   #633
fan-sti
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Join Date: Mar 2006
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hope they will be better service.

Last edited by fan-sti; 06-09-2006 at 04:03 AM.
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Old 05-31-2006, 08:52 AM   #634
riSTI
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Member Sales Rating: (1)
 
Member#: 108403
Join Date: Feb 2006
Chapter/Region: NESIC
Location: RI
Vehicle:
2005 PSM STI+

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I finally got my lip and the credit to my CC that I was waiting for. Thanks Greg and Anthony Sr!
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Old 05-31-2006, 07:36 PM   #635
CreoWRX
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Member Sales Rating: (10)
 
Member#: 19024
Join Date: May 2002
Chapter/Region: SCIC
Location: West L.A.
Vehicle:
2014 Audi S6 + APR
Glacier White

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I haven't received my replica STi front strut bar that was ordered two weeks ago. In the past, Anthony has given me great service on orders (and he said it would ship before he left)...

-Mike-
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Old 05-31-2006, 08:36 PM   #636
wrxer@psualt
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 66681
Join Date: Jul 2004
Chapter/Region: South East
Location: Charleston, SC & PA
Vehicle:
98 bmw m3 & s2k
techno violet

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So I ordered some parts on April 7th from MauroMotorsports. (gauge, pod, TT,)
After waiting about a month I got worried and started calling them (they never answered) and emailing them, which they answered twice. They told me they shipped my parts on may 3rd, then told me they shipped my parts on may 10th. then a few days later I got a tracking # but nothing was actually shipped, then the pod and TT arived on may 18 and the gauge and gaskets came on may 25th. I can understand if parts are backordered or whatever but mauro never made an atempt to let me know that I would be waiting nearly 2months for some parts. So there is my story.
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Old 06-03-2006, 02:43 PM   #637
rek888v2
Scooby Specialist
Member Sales Rating: (47)
 
Member#: 71287
Join Date: Sep 2004
Chapter/Region: TXIC
Location: Hennessy Tuner School
Vehicle:
S202 + 04 STi + 02
WRX

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and again i ask... where are my headers or refund. i was sent out fpr 2 months, then ill be home. if the box or refund isnt waiting at my door, im getting the BBB involved,

u are lucky i was deployed, now u have 2 months to get me my stuff. now get to work!
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Old 06-04-2006, 09:58 PM   #638
rexnprogress
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Member Sales Rating: (9)
 
Member#: 70768
Join Date: Sep 2004
Chapter/Region: South East
Location: Clermont, FL
Vehicle:
2002 wrx (RIP)
2001 Forester S

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youll be the third to contact them
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Old 06-04-2006, 10:04 PM   #639
rek888v2
Scooby Specialist
Member Sales Rating: (47)
 
Member#: 71287
Join Date: Sep 2004
Chapter/Region: TXIC
Location: Hennessy Tuner School
Vehicle:
S202 + 04 STi + 02
WRX

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well i recieved an email that says they have a tracking number and that my headers were delivered. but my wife who is at the house says they are not there as of yet. something isnt right.
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Old 06-05-2006, 12:35 PM   #640
MauroMotorsports
Vendor
Vendor Sales Rating: (14)
 
Member#: 22359
Join Date: Aug 2002
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Quote:
Originally Posted by rek888v2
well i recieved an email that says they have a tracking number and that my headers were delivered. but my wife who is at the house says they are not there as of yet. something isnt right.
Eugene, according to the tracking I have emailed you it was delivered on the 30th of May to your address. Please look into this and get back to me.

To the others, I apologize for the late response here today, but while I was on away last May my Nasioc membership had expired and our account wasn't able to receive PM's or post up. It looks like 99% of the issues we had before I left for my honeymoon are taken care of as of now. We are back to business as usual and have only a handfull of open orders just waiting to be filled upon delivery of the next shipments coming in. As far as the phones and erratic responses to e-mails go, Greg and I are working hard to make sure everyone is responded to in a timely manner.

Those of you who were waiting for JDM parts and didn't receive them in our last shipment...my apologies as well. This is why we normally take a $100 deposit instead of full payment. There were quite a few items missing from our shipment that didn't make the container on time, but they WILL be on the next one fortunately. If there is anyone else out there that needs help with an order or has questions I urge you to e-mail anthony@mauromotorsports.com or greg@mauromotorsports.com so that one of us can make sure you are taken care of quickly and professionally.

In the meantime I hope that those of you who HAVE had positive experiences as of late will share those experiences here. I have made significant changes to the way we are conducting our business and I hope to see our customers happy again like they always have been in the past.

Thank you again for your support and reviews on this particular forum.

Anthony
www.mauromotorsports.com
anthony@mauromotorsports.com
631-451-3996
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Old 06-05-2006, 09:12 PM   #641
rek888v2
Scooby Specialist
Member Sales Rating: (47)
 
Member#: 71287
Join Date: Sep 2004
Chapter/Region: TXIC
Location: Hennessy Tuner School
Vehicle:
S202 + 04 STi + 02
WRX

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im looking into it right now, it was delivered, but to my old address and if u look back on this forum, i stated that i had moved and recieved word from u that the address was changed. hopefully this all works out.
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Old 06-05-2006, 09:44 PM   #642
MauroMotorsports
Vendor
Vendor Sales Rating: (14)
 
Member#: 22359
Join Date: Aug 2002
Default

Quote:
Originally Posted by rek888v2
im looking into it right now, it was delivered, but to my old address and if u look back on this forum, i stated that i had moved and recieved word from u that the address was changed. hopefully this all works out.
Unfortunately I have no other address in our computer...if there's anything else I can do please let me know.

Anthony
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Old 06-07-2006, 12:05 PM   #643
Gun
Scooby Specialist
Member Sales Rating: (12)
 
Member#: 68510
Join Date: Aug 2004
Chapter/Region: Tri-State
Location: Pittston / State College
Vehicle:
Last year of the RS
Swirlmark-black on..black

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I ordered a set of RA mudflaps from them a few days ago, and it turns out that they sent me a set for a 98-01 gc8 (even says gc8 on the package). On the invoice it has the right MY of my car which is a 2005. I guess when they saw that it was an RS they assumed that it was a gc8. Honest mistake, yeah, but its giving me a headach. Other than this, i had no problems. Everything was shipped quickly and good service.


edit: just got off the phone with Anthony and hes having RA overnight me the right set. other than this honest mistake i have no complaints. Everyone was polite and got things taken care of quickly.

thanks Anthony, - Dave.

Last edited by Gun; 06-07-2006 at 01:54 PM.
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Old 06-07-2006, 03:13 PM   #644
MauroMotorsports
Vendor
Vendor Sales Rating: (14)
 
Member#: 22359
Join Date: Aug 2002
Default

Quote:
Originally Posted by Gun
I ordered a set of RA mudflaps from them a few days ago, and it turns out that they sent me a set for a 98-01 gc8 (even says gc8 on the package). On the invoice it has the right MY of my car which is a 2005. I guess when they saw that it was an RS they assumed that it was a gc8. Honest mistake, yeah, but its giving me a headach. Other than this, i had no problems. Everything was shipped quickly and good service.


edit: just got off the phone with Anthony and hes having RA overnight me the right set. other than this honest mistake i have no complaints. Everyone was polite and got things taken care of quickly.

thanks Anthony, - Dave.
Dave,

We're working on getting this taken care of. It looks like the guys saw RS in the vehicle type and mistakingly shipped you GC8 flaps. We'll take care of this quickly without a doubt.

Thanks again,

Anthony
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Old 06-08-2006, 08:06 PM   #645
ricochet
Driving Sports TV Staff
Member Sales Rating: (0)
 
Member#: 15542
Join Date: Feb 2002
Location: Kirkland, WA
Vehicle:
1991 Legacy Sedan

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Anthony, are you getting any of my emails, PMs or voice messages?

Ryan Douthit
Subiesport Magazine
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Old 06-13-2006, 09:30 AM   #646
ThisizBrian
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Member Sales Rating: (1)
 
Member#: 106117
Join Date: Jan 2006
Chapter/Region: SCIC
Location: Los Angeles
Vehicle:
2002 WRX
WRB

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I ordered my gt spec splitter from them. they forgot to ship it. i had called and no answer and finally i got someone and told them ups said the shipper never dropped off the package. i told this to anthony and he didnt believe me. so he checked and low and behold it was sitting in the warehouse. honest mistake and he apologized. i think a lot of the problems hapened when he said they moved to a different location and things were not running smoothly yet. totaly understandable.
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Old 06-14-2006, 01:46 PM   #647
JAzad77
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Member Sales Rating: (4)
 
Member#: 88338
Join Date: Jun 2005
Chapter/Region: NESIC
Location: Massachusetts
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T - Just placed an order for KartBoy Exhaust Hangers.
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Old 06-14-2006, 03:59 PM   #648
gleinz
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Member Sales Rating: (25)
 
Member#: 17541
Join Date: Apr 2002
Chapter/Region: NESIC
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Still waiting for a RA skidplate I ordered on May 3rd.
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Old 06-14-2006, 05:49 PM   #649
rexnprogress
Scooby Newbie
Member Sales Rating: (9)
 
Member#: 70768
Join Date: Sep 2004
Chapter/Region: South East
Location: Clermont, FL
Vehicle:
2002 wrx (RIP)
2001 Forester S

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just cut your losses.
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Old 06-14-2006, 06:59 PM   #650
MauroMotorsports
Vendor
Vendor Sales Rating: (14)
 
Member#: 22359
Join Date: Aug 2002
Default

Quote:
Originally Posted by ricochet
Anthony, are you getting any of my emails, PMs or voice messages?

Ryan Douthit
Subiesport Magazine
E-mailed you back this afternoon.

Anthony
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