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Old 06-14-2006, 07:01 PM   #651
MauroMotorsports
Vendor
Vendor Sales Rating: (14)
 
Member#: 22359
Join Date: Aug 2002
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Quote:
Originally Posted by gleinz
Still waiting for a RA skidplate I ordered on May 3rd.
This shipped from Rallyarmor...they just got these back instock after a long delay with the aluminum so we should have tracking in the morning for you. It also looks like the guys hooked you up on the price for this while I was out of the country....so hang in there Matt.
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Old 06-14-2006, 07:09 PM   #652
MauroMotorsports
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Member#: 22359
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Quote:
Originally Posted by rexnprogress
just cut your losses.
Rexnprogress- You were refunded for a grill that didn't make our last shipment from overseas and this was completely out of our hands. There were a few items that didn't make that specific container, but we settled up with you and refunded you 100%. If you still have an issue take it up with me, but if adding more sarcasm to this post makes you feel better about yourself and the situation then be my guest.

We've publicly apologized for any delays or issues that my customers have ran into during the past few months and have made a lot of changes since then. I think a lot of our repeat customers would agree that we've not been as orgainzed as we were in the past lately, but thankfully we're moving forward in a positive direction.

If anyone else has questions please do not hesitate to contact me.

Anthony
www.mauromotorsports.com
anthony@mauromotorsports.com
631-451-3996
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Old 06-14-2006, 08:01 PM   #653
rexnprogress
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Member Sales Rating: (9)
 
Member#: 70768
Join Date: Sep 2004
Chapter/Region: South East
Location: Clermont, FL
Vehicle:
2002 wrx (RIP)
2001 Forester S

Default

then by all means i will thanks for the invitation.
i can agree that my product not being on the container was out of your hands. however, letting 3 weeks go by and never telling me? that IS in your hands, and i remember a certain PM where you stated it would be shipped (after you got the container) and if there were any problems you would let me know. i dont know about you, but i consider NOT HAVING THE PRODUCT AND KNOWING IT, a problem. i guess you thought i would just patiently wait another 2 months without any feedback.


thats ok though. my stuff has been settled. but i am happy you are making the effort to improve your business.
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Old 06-14-2006, 09:32 PM   #654
MauroMotorsports
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feel better now?
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Old 06-14-2006, 09:36 PM   #655
newoldguy
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Ouch...

Rob
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Old 06-15-2006, 12:12 AM   #656
rexnprogress
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Member#: 70768
Join Date: Sep 2004
Chapter/Region: South East
Location: Clermont, FL
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2002 wrx (RIP)
2001 Forester S

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of course i do. i went to someone else and got it in 7 days for less

stop, drop, and roll....
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Old 06-15-2006, 09:25 AM   #657
MauroMotorsports
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I'm very happy for you and I'm glad you received the product you were looking for so fast. Have a great day!

Anthony
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Old 06-19-2006, 11:03 AM   #658
holdtight bp
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Member Sales Rating: (1)
 
Member#: 35066
Join Date: Apr 2003
Chapter/Region: MAIC
Location: Maryland
Vehicle:
2002 WRX Wagon
WR Blue

Thumbs down Bad communication , not told the truth

I called MauroMotorsports on 5/5 of this year. I asked them if they had an Exedy flywheel and clutch for my '02 wagon. The person on the phone said they had the parts. I asked if they could be shipped out today. The person said that they should be able to ship them that day Friday. I asked for their zip code in Long Island so I could calculate UPS shipping time. They gave me the zip code. I punched it in on the UPS site. It came back one day. I told the person it should take on day. They looked at a chart in the office and said 2 days. I said fine. I paid via Pay Pal. I get the email from Quantum stating that billing info had been received and got a tracking number which turned out to be just for my clutch. The bottom line is that I received my clutch on Wednesday from North Carolina and a flywheel on Thursday from Michigan. I wrote a long email explaining my displeasure since I had to order parts from somewhere else. Anthony's response is below my email is below that which explains in detail what happened. Why I should pay "restocking" fees when I was misled I do not understand.



I will see what I can do. I was not aware of any time constraints on
this
order. If I had known you needed the parts by Wednesday I'd have
overnighted
them to you.


Anthony Mauro
MauroMotorsports Owner
www.mauromotorsports.com
anthony@mauromotorsports.com
631-451-3996 - phone
631-696-5228 - fax

----- Original Message -----
From: "grinds man" <grindsman4u@yahoo.com>
To: "Anthony Mauro" <anthony@mauromotorsports.com>
Sent: Tuesday, May 16, 2006 7:40 AM
Subject: Re: order mauromotorsports-3316 from MauroMotorsports


> Anthony,
>
> I would like a full refund. Maybe you are not the
> person I spoke to on the phone on Friday so I will go
> over what happened. I called 5/5 and asked about 2
> parts a clutch kit and a flywheel. I asked if the
> parts were in stock and if they could be shipped that
> day. Why because I was having the parts installed the
> following Wednesday. I then asked what was the zip
> code for the shop so I could check UPS for shipping
> times. I told the person that UPS calculates one day
> from Long Island to Baltimore. The person then
> checked the chart and said it shows two days. Again I
> asked this because I needed to know what kind of
> shipping to get. I asked again if the parts would go
> out that day and I was told yes. Later I get an
> email from UPS with a tracking number, fine. I
> repeatedly check this number and it shows that the
> billing information has been received. This makes me
> a little nervous but I know from past experience that
> the package could be on it's way. Monday comes and no
> package but I realize it could be coming on Tuesday (2
> days). I email you about 4pm on Monday asking if the
> parts really shipped. Tuesday comes no parts. I
> email you, leave a voicemail, and call about 15 times
> with no response. I am supposed to get these parts
> put on the next day but I have none and do not know if
> they are coming. I wait until 3 pm Tuesday to order
> parts elsewhere. I file the claim with Paypal. I
> get an email from you at 8pm saying that the parts are
> on the way. Wednesday I get a clutch from you and no
> flywheel. The clutch comes from North Carolina. The
> next day Thursday after my car has been serviced I get
> a flywheel from Michigan. The bottom line is that I
> was told in so many words that the parts would ship
> from Long Island on Friday. If UPS made a mistake and
> delivered late and I ordered the parts from someone
> else then I would not have a problem paying a
> "restocking fee". However your shop did not do what
> they said they would. I would have never ordered the
> parts not knowing when they would be shipped or from
> where. I could have gotten on the NASIOC board and
> said your shop sucked and told everyone not to buy
> from you but that would not have been fair. I want a
> full refund not because things did not go my way. I
> want it because I did not get what I was told I was
> buying. So I am asking you to refund my money in
> full. You spent money shipping the parts and so did
> I. I say we are even.
>
>
> Kevin
>
>
> --- Anthony Mauro <anthony@mauromotorsports.com>
> wrote:
>
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Old 06-19-2006, 12:18 PM   #659
MauroMotorsports
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Vendor Sales Rating: (14)
 
Member#: 22359
Join Date: Aug 2002
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Kevin,

I understand your frustration and am sorry you are upset...but everything from this order was shipped to you quickly, whether it was from our supplier's warehouse or from our own. You asked if we had it instock...clearly we did since all of the items were shipped/delivered. We were never told about any time constraints and if you had then we could've had everything there overnight. On top of needing it in a hurry you ordere on a Friday and unfortunately did not leave until Monday morning. If we had known Wednesday was the day you needed your clutch/flywheel assembly then you'd have had it in your possession that Wednesday. Basically, there was a communication issue here because as far as we knew you did not need the clutch/flywheel by Wednesday, but all we knew was "next week", which it all arrived on Wednesday anyway.

My guys did their job and everything shipped and delivered to you within 2-3 biz days, but then you returned it all. We gave you the refund shortly after receiving the parts back from you minus a restocking fee of 25%, normally 35%, and standard with EVERY return. I'm sorry you are upset, but it is basic store policy that not just we have but 99% of any online business has. If you had paid for overnight or some sort of expedited shipping and we did not come through then I would say yes you're entitled to your shipping back, but we paid to have the parts shipped to you as requested.

Please let me know if there's anything else we can do for you.

Anthony
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Old 06-20-2006, 04:48 AM   #660
fan-sti
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Anthony, I called you on Monday, the guy said you were on another line, then I left my phone number, but you didnt get back to me.So would you please call me back, need to talk to you about my order, I sent my number to your email.Thank you!


Cliff
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Old 06-22-2006, 08:11 AM   #661
holdtight bp
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Member Sales Rating: (1)
 
Member#: 35066
Join Date: Apr 2003
Chapter/Region: MAIC
Location: Maryland
Vehicle:
2002 WRX Wagon
WR Blue

Default

Yes there is a comunication issue. If I ask for you zip code to calculate shipping time then I am assuming that it would ship that day from that location. Why would I ask more than once if the items would ship that day if I did not need them by a certain time. I did not tell you Wednesday because I did not need to. If you had shipped on Friday or even Monday from the zip code you told me then I would have had my parts. Let's make this easy if the parts were not there and not shipping from your zip code then you should have said so. I was told that you had the parts and asked for the zip code to calculate shipping. I calculated on the phone 1 day you went to a chart and said 2 days. Why would I then assume that the parts would be shipped from anywear else but that zip code. You knew then that you did not have the parts at your location and should have atleast said that the parts would ship from somewhere else. You did not deliver the service that you told me I was getting. Shipping from you zip code and shipping on Friday. YOu wanted the money and the sale bottom line.
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Old 06-22-2006, 10:51 AM   #662
gleinz
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Member Sales Rating: (24)
 
Member#: 17541
Join Date: Apr 2002
Chapter/Region: NESIC
Location: Vernon, CT
Vehicle:
2007 STi Ltd #320
SWP

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No offense holdtight bp, but you're griping about a 1 day shipping miss when you never said anything about needing the parts right away. How is anyone to know that when you ask if the parts will ship the same day as ordered that you need them by a specific date? In shopping online in general, shops usually ship parts out the same day if possible.

Now I've had my issues with Mauro and am still unsatisfied with them, but most of the people that post on this thread have much longer delays than you're experiencing. And on top of that, I doubt you considered anything else besides actual transport time when you calculated the total shipping time. It does take time to find a box, package it correctly, take it to a shipping company or have it picked up, and believe it or not, you order isn't the only one that is being processed. Too bad for you that you had to wait 1 extra day... I've been waiting almost 2 months for my order.
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Old 06-22-2006, 11:31 AM   #663
ricochet
Driving Sports TV Staff
Member Sales Rating: (0)
 
Member#: 15542
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Location: Kirkland, WA
Vehicle:
1991 Legacy Sedan

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Never got an email, Anthony. Even checked my "junk" box -- nada.
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Old 06-24-2006, 11:51 AM   #664
St0k3d
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Member Sales Rating: (3)
 
Member#: 48603
Join Date: Nov 2003
Chapter/Region: Tri-State
Location: Long Island, NY
Vehicle:
2008 STi

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what i want to know is why anyone would

A. make an appointment to have somthing installed before you order/have a part you want

B. since your appointment was on wednesday of the next week, order it last minute like you did

In my opinion you should have NOT have made an appointment without any parts in your hand.. and just rescheduled the appointment when you found out the parts werent there

instead you return them and make a big stink about it... thats a very stupid thing to do because its YOUR fault all of this happened... you could have made the appointment a couple days later or made the appointment when you actually had the part (like 99.9% of people do), or you could have ordered the parts earlier

dont try to turn your stupidity into someone elses problem

if you actually use your head and think about things logically you will never have a situation like this again
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Old 06-25-2006, 03:56 AM   #665
punchycool
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Member Sales Rating: (4)
 
Member#: 115659
Join Date: May 2006
Location: University Place, WA
Vehicle:
2005 WRX STi
OBP

Default

Bump for Anthony, whom I barely know...

My clutch/flyweel kit arrive lightning fast, and his communication with me was nothing less than stellar. The guy called me back on mobile device, inteligently spoke to my questions and concerns.
My parts are genunie as well.

IMHO, Anthony knows Subaru and provided both excellent shipping services and great email comunication/receipts during transit.

Nice job, Anthony.

-Paul
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Old 06-28-2006, 08:28 PM   #666
fan-sti
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Member#: 109251
Join Date: Mar 2006
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Quote:
Originally Posted by fan-sti
Anthony, I called you on Monday, the guy said you were on another line, then I left my phone number, but you didnt get back to me.So would you please call me back, need to talk to you about my order, I sent my number to your email.Thank you!


Cliff
Anthony, did you get my voice mail or email?

Last edited by fan-sti; 06-29-2006 at 12:39 PM.
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Old 07-02-2006, 02:55 PM   #667
SSFWRX
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Member Sales Rating: (3)
 
Member#: 31789
Join Date: Jan 2003
Location: Bay Area, CA
Vehicle:
Now with 100% more
V8 Spec C and 6MT

Default

I dealt with this same type of BS before too. Vendors on here advertising parts in stock as required to sell in the vendor classifieds. Then you find out..they don't have it in stock.... a distributor or another shop they deal with has it in stock. There is a big difference. I think it needs to be told to the customer that you dont personally have the product at hand, and that it will be drop shipped to them. That way you can eliminate possible problems with condition of parts delivered, the actual quantity on hand and so on. Its hard to do that from 900 miles away. These are the little things customers are looking for...when they dont get them they have every right to complain.

BTW Stok3D...I think you should ****. You work for Mauro and as far as Im concerned if you're not posting with the company name, you shouldnt be posting in this thread at all. Remember you were the one with the Scam thread against you after you failed to deliver a set of struts someone was banking on receiving in a timely fashion. So dont get me started about your comment "if you actually use your head and think about things logically you will never have a situation like this again."

You've been owned!
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Old 07-02-2006, 09:14 PM   #668
MauroMotorsports
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Member#: 22359
Join Date: Aug 2002
Default

Quote:
Originally Posted by SSFWRX
BTW Stok3D...I think you should ****. You work for Mauro and as far as Im concerned if you're not posting with the company name, you shouldnt be posting in this thread at all. Remember you were the one with the Scam thread against you after you failed to deliver a set of struts someone was banking on receiving in a timely fashion. So dont get me started about your comment "if you actually use your head and think about things logically you will never have a situation like this again."

You've been owned!
For the record..Stok3d does not work for us anymore...infact he has not since around the end of April / beginning of May.
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Old 07-03-2006, 11:33 PM   #669
niema
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Member Sales Rating: (5)
 
Member#: 93228
Join Date: Aug 2005
Vehicle:
2003 WRX Wagon
Black

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I ordered a set of Hawk HPS brakepads on Wednesday 06/28/06. The sale rep. I talked to said that these pads are in-stock and should be shipped on that day. I asked to send me updated invoice and tracking number, but never heard or see anything. I checked my card statement, and it has been charged that same day.

I've heard some good things about MauroMotorsports, that's why I switched vendor. As I recalled last time ordered some brakepads form tirerack.com, they got it after two days. I've sent email to Anthony and the order department, but haven't got any responses. I don't even care if it's little late, just send me tracking number so I know the pads are on their way. If you're reading this message, please reply, order number 3459. I'd hate to build a bad impression on a new vendor that I deal with for the first time. Thank you.
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Old 07-04-2006, 01:49 PM   #670
St0k3d
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Member Sales Rating: (3)
 
Member#: 48603
Join Date: Nov 2003
Chapter/Region: Tri-State
Location: Long Island, NY
Vehicle:
2008 STi

Default

Quote:
Originally Posted by SSFWRX
BTW Stok3D...I think you should ****. You work for Mauro and as far as Im concerned if you're not posting with the company name, you shouldnt be posting in this thread at all. Remember you were the one with the Scam thread against you after you failed to deliver a set of struts someone was banking on receiving in a timely fashion. So dont get me started about your comment "if you actually use your head and think about things logically you will never have a situation like this again."

You've been owned!
yep you owned me, ouch it hurts... since i dont work there anymore i can actually comment about people being complete Ass holes to vendors because they put themselves under retarted time constraints and than get pissed when somthings arrives a day late (a date that shouldnt have to of been met in the first place since he didnt have the parts to set a date!).... customers loved to pull that **** all the time... man am i glad im out of the parts sales world...

customers are so effing nasty that it takes all the fun out of it, they haggle down prices of things so low, expect to have there asses kissed, and expect to be updated every hour on the hour of there "status", that the hassle of dealing with these nasty bastards isnt worth the profit

now not every customer was like that, a lot were very awesome people who didnt hassle, totally chill and came away very satified.. i thank you guys, you made working in this industry a lot of fun.... unfortunatly a lot of NASIOC'ers were threat making PITA's (over nothing)

but SSFWRX you seem like one of those guys that calls and complains that the price on a shift knob is $5 dollars to high, complains about shipping cost, orders, than calls every hour to check your "status" and start complaining that you made an install date for tomorrow to have your shift knob installed and your getting screwed.. than make the vendor look bad by posting nasty things...

IMO Anthony has the patience of a saint to keep dealing with you guys... always does the best he can, even when people are complaining and making threats over nonsense

so own me again MFer

Last edited by St0k3d; 07-04-2006 at 02:01 PM.
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Old 07-04-2006, 02:03 PM   #671
St0k3d
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Member Sales Rating: (3)
 
Member#: 48603
Join Date: Nov 2003
Chapter/Region: Tri-State
Location: Long Island, NY
Vehicle:
2008 STi

Default

Quote:
Originally Posted by niema
I ordered a set of Hawk HPS brakepads on Wednesday 06/28/06. The sale rep. I talked to said that these pads are in-stock and should be shipped on that day. I asked to send me updated invoice and tracking number, but never heard or see anything. I checked my card statement, and it has been charged that same day.

I've heard some good things about MauroMotorsports, that's why I switched vendor. As I recalled last time ordered some brakepads form tirerack.com, they got it after two days. I've sent email to Anthony and the order department, but haven't got any responses. I don't even care if it's little late, just send me tracking number so I know the pads are on their way. If you're reading this message, please reply, order number 3459. I'd hate to build a bad impression on a new vendor that I deal with for the first time. Thank you.
this is gonna be my last comment on here about mauro... but his source for Hawk brakes is absolutly amazing, and he had them in stock... dont sweat it, you will definatly have your new pads VERY soon... Hawk brakes were never ever an issue

Adam
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Old 07-05-2006, 11:24 AM   #672
Redline927
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Member Sales Rating: (5)
 
Member#: 77622
Join Date: Dec 2004
Chapter/Region: Tri-State
Location: NJ
Vehicle:
2002 WRX

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Mauro Motorsports gets a thumbs down from me. I will be posting my own thread about my recent experience with them.

Last edited by Redline927; 07-05-2006 at 12:10 PM.
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Old 07-05-2006, 12:16 PM   #673
fan-sti
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Reply my email or call back please!

Cliff
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Old 07-05-2006, 03:19 PM   #674
MauroMotorsports
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Vendor Sales Rating: (14)
 
Member#: 22359
Join Date: Aug 2002
Default

replied to both of you...

Cliff - I'm waiting on your pulley...you've changed your order so many times which keeps making this even more of a headache....by this time the carbon front lip you ordered orginally is back instock!

Tyler - dropped you an e-mail...we're simply waiting on tracking. The turbo was custom made man so cut us some slack. Everything else from your order was shipped and delivered within a week of the original order...that's how we normally work so just hang in there man.
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Old 07-05-2006, 03:23 PM   #675
MauroMotorsports
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Vendor Sales Rating: (14)
 
Member#: 22359
Join Date: Aug 2002
Default

Quote:
Originally Posted by niema
I ordered a set of Hawk HPS brakepads on Wednesday 06/28/06. The sale rep. I talked to said that these pads are in-stock and should be shipped on that day. I asked to send me updated invoice and tracking number, but never heard or see anything. I checked my card statement, and it has been charged that same day.

I've heard some good things about MauroMotorsports, that's why I switched vendor. As I recalled last time ordered some brakepads form tirerack.com, they got it after two days. I've sent email to Anthony and the order department, but haven't got any responses. I don't even care if it's little late, just send me tracking number so I know the pads are on their way. If you're reading this message, please reply, order number 3459. I'd hate to build a bad impression on a new vendor that I deal with for the first time. Thank you.
I'm almost positive these shipped before the holiday weekend. I'll relay your invoice shortly w/ tracking.

Ant
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