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Old 11-16-2006, 11:50 AM   #901
r0n
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Member Sales Rating: (19)
 
Member#: 91839
Join Date: Jul 2005
Chapter/Region: MAIC
Location: 08 mica blue wrx
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nvm..
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Last edited by r0n; 12-13-2006 at 08:41 PM.
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Old 11-16-2006, 11:53 AM   #902
SilverSubaab
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Member#: 88288
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Chapter/Region: NESIC
Location: Central MA
Vehicle:
2014 VW GLI

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I have had nothing but trouble with them - the WORST vendor I have dealt with on the web, car parts or anything else. It took them six months to get something that I was told I would get in six weeks, after they took my money up front. They NEVER returned my emails or phone messages until I threatened to report them to the BBB and to have my lawyer get into it. I could never get a hold of anyone there.
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Old 11-16-2006, 11:55 AM   #903
r0n
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nvm...

Last edited by r0n; 12-13-2006 at 08:41 PM.
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Old 11-16-2006, 11:56 AM   #904
epaplia
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Member Sales Rating: (4)
 
Member#: 91076
Join Date: Jul 2005
Chapter/Region: SCIC
Location: Lake Forest California
Vehicle:
2006 WRX
OBP

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Jeeezz...from what these two are saying, ^^^this vendor sounds like they need to get their priorities set in place.
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Old 11-16-2006, 11:57 AM   #905
SilverSubaab
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Location: Central MA
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2014 VW GLI

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From January 06 to June 06...sorry to hear of your troubles.
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Old 11-16-2006, 11:57 AM   #906
dibblejr
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Member Sales Rating: (78)
 
Member#: 94070
Join Date: Aug 2005
Chapter/Region: South East
Location: Dirty South
Vehicle:
05 LGT
PSM

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There's a long thread in the Venders Review section below, you may want to add to that thread instead of this one.
I have done previous flawless business with them. They have always come through, but I have never been in a hurry to receive anything from them.
Right now I have a front and rear lip on order with them, Anthony told me it would take at least 4 weeks, but I believe it will take longer.
Im sure everything will turn out fine for you.
Patience is a virtue when you are awaiting parts from Japan ect.
Anthony seems to respond quicker on the thread I mentioned above.

Jay-R

Last edited by dibblejr; 11-16-2006 at 12:09 PM.
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Old 11-16-2006, 12:02 PM   #907
r0n
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nvm...

Last edited by r0n; 12-13-2006 at 08:41 PM.
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Old 11-16-2006, 12:05 PM   #908
r0n
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nvm...

Last edited by r0n; 12-13-2006 at 08:41 PM.
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Old 11-16-2006, 12:20 PM   #909
Mayor McCheese
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Location: Seattle Lake****ty
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79 Rexor on Dubs
Paws McGillicutty

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Go postal?
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Old 11-16-2006, 12:40 PM   #910
r0n
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nvm...

Last edited by r0n; 12-13-2006 at 08:42 PM.
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Old 11-16-2006, 12:47 PM   #911
SupraScooby
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Chapter/Region: SWIC
Location: SIN City 702/757
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05 WRB STi
04 AW STi GT30R [RIP]

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Quote:
Originally Posted by epaplia View Post
Just cancle your order, get your money back, and order from a better vendor.
I went through HELL trying to get a perrin gt30r kit from them... I bet if you call FP personally they'll say that mauro didn't send them any money and your turbo is just sitting there waiting to be paid. Mauro lied to me many times through the process saying the same crap they are to you when they didn't even send the money...
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Old 11-16-2006, 01:01 PM   #912
oburgslim
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Member#: 126049
Join Date: Sep 2006
Chapter/Region: MAIC
Location: Harrisburg, Pa
Vehicle:
2002 wrb wrx-sold
06 SGM STi

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you know i thought i was the only one having problems with them but i guess i was wrong...I ordered a helix high-flow catted downpipe from them and they said it was in stock(which means its in there warehouse)and i was told that it would ship out by the next business day.so i figured normal ground shipping it would be about a week..well i was wrong it took them about 2 1/2 - 3 wks. before i got my downpipe..and after the week pasted i called, and called,no one answered, i emailed and emailed, no response..then when i got a response on email it didn't say anything about my order.oh yea after a wk i still didn't have any tracking info to track my order, i called fedex,ups and asked them and they said they had nothing..i went as far as calling my bank and asking how to cancel a credit card sale. then i get another email stating that they had trouble with the company in Ca. about the downpipe(well if you remember i said that they said they had it in stock)well i was pissed and i called and called and finally i reached them and i asked them what was taking so long and why don't they answer there phones or email..and Anthony(which seems to be cool) said that they are short staffed and has only one telephone line so if someone is on the internet or phone they won't get through..then i needed to order a clutch kit(ACT) and i had to go through them i was scared to order but i did and i even had to pressure them about the tracking info then even though it was a 2 day delivery..but i got it in two days...i think they just need to have better customer service..
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Old 11-16-2006, 01:15 PM   #913
-OneWay-
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A few months back I needed a set of Rally Armor mud flaps in a hurry.

MauroMotorsports got them to me in a matter of days.
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Old 11-16-2006, 01:35 PM   #914
r0n
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Member#: 91839
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Chapter/Region: MAIC
Location: 08 mica blue wrx
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nvm...

Last edited by r0n; 12-13-2006 at 08:42 PM.
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Old 11-16-2006, 01:41 PM   #915
r0n
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Member#: 91839
Join Date: Jul 2005
Chapter/Region: MAIC
Location: 08 mica blue wrx
Default

nvm...

Last edited by r0n; 12-13-2006 at 08:42 PM.
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Old 11-16-2006, 01:55 PM   #916
dibblejr
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Member#: 94070
Join Date: Aug 2005
Chapter/Region: South East
Location: Dirty South
Vehicle:
05 LGT
PSM

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Try emailing anthony himself. I emailed him yesterday and got two back today.
Seems to work fine for me, and I have over $1000 invested in my current order and have spent over that amount in the past with absolutely NO problems.
I always plan way ahead of time what I want to order, I make sure I am not in a bind by not having my parts, then I just let time run it's course. It's a mutual understanding the I have with them. They know I am not in a rush and I know they will get me my stuff when it gets in.
no problems there, a lot of folks like to wait until the last minute to place an order then get bent out of shape when things go wrong. Imagine the shear volume of emails, faxes and telephone orders that goes through there office everyday.
Reminds me of the commercial on TV where things are slow in the office, then the go to online sales and their office is flooded with invoices and boxes in a second.
Anthony will take care of you, just email him and give him time for a reply.

Jay-R

Quote:
Originally Posted by r0n View Post
the past 4 times ive called, it hasnt even went to the answering machine. it just stops ringing as if someone has hit ignore on the phone, and I just called them and let it ring for 2 minutes and 6 seconds, still nothing..
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Old 11-16-2006, 01:59 PM   #917
r0n
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Member Sales Rating: (19)
 
Member#: 91839
Join Date: Jul 2005
Chapter/Region: MAIC
Location: 08 mica blue wrx
Default

nvm...

Last edited by r0n; 12-13-2006 at 08:42 PM.
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Old 11-16-2006, 02:14 PM   #918
InvertedB
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Member Sales Rating: (7)
 
Member#: 82455
Join Date: Mar 2005
Chapter/Region: HIIC
Location: Kailua, HI
Vehicle:
2006 Saab 9-3 2.0T
SportCombi

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This is absolutely ridiculous and now I don't feel like I'm the only one getting screwed here. I placed an order for a GTSpec STi splitter back on September 15th and was told it would be shipped in 2-3 days. After a week of my order status not changing I decided to e-mail them to see what was up. I was told they were not in stock, but GTSpec is nearby and they pick up stuff from them twice a week at times and it would be out by the end of the week. Come another week and my status was changed to ship within 24 hours and I was given a DHL tracking number. When nothing happened with this for another week I once again e-mailed them and was told GTSpec was out of stock and they weren't sure when they'd get them in. I decided to check with other vendors at this time to see if they had them in stock. No one else had them in stock, but they unanimously said GTSpec had them in stock and they could get them shipped out immediately, completely contrary to the multiple e-mails from Anthony stating the opposite.

I have now sent e-mails and PM's to both Greg and Anthony for the past week requesting a refund as I am no longer willing to deal with their garbage about when/if they will ever get the splitters in stock or get one shipped to me. When I started asking for a refund of the money I was charged for a part not received and a service that appears they have no intention of performing, they closed up tighter than Fort Knox. Instead of replying within a day or so as they have in the past, they just went silent. I am definitely considering a report to the BBB if I do not receive word and a refund very soon as well as seeing what can be done with my credit card company, even though the order is now over two months old. I have kept a very definite paper trail as I always do when waiting for an online transaction to be completed.

If you want to get a part in a timely manner, or possibly even get it at all. Do not use these guys. I have been more than patient in dealing with them as long as they were honest, but has become glaringly obvious that they do not feel the need for honesty in dealing with customers is paramount for a good business.
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Old 11-16-2006, 03:09 PM   #919
kolizion
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Member#: 130155
Join Date: Oct 2006
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everyone else thats reading this, and is currently frustraded thats hasn't recieved something.... feel free to e-mail me, as i'm 90% sure there will be a class action lawsuit against this vendor... if you want your product or money back e-mail me.

kolizionlasers@juno.com

please include

name
date you ordered item or items
date you were charged
date you recieved your tracking number
how much of the order was complete and when it was complete
how much is still owed
All steps which got you from point A. to point b.

please include any other information you believe might be viable to your case, and all your contact information.
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Old 11-16-2006, 04:10 PM   #920
r0n
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Member Sales Rating: (19)
 
Member#: 91839
Join Date: Jul 2005
Chapter/Region: MAIC
Location: 08 mica blue wrx
Default

nvm...

Last edited by r0n; 12-13-2006 at 08:43 PM.
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Old 11-16-2006, 09:06 PM   #921
blindstuff
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Member Sales Rating: (0)
 
Member#: 100767
Join Date: Nov 2005
Location: Caracas, Venezuela
Vehicle:
2005 Impreza WRX CGM
Enginuity Tuned Stg 2

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Greg, check your email or pms. Im desperate for my catback, i need it shipped ASAP!

You have 2 days or I want the money for the catback returned.
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Old 11-16-2006, 11:12 PM   #922
r0n
Scooby Specialist
Member Sales Rating: (19)
 
Member#: 91839
Join Date: Jul 2005
Chapter/Region: MAIC
Location: 08 mica blue wrx
Default

nvm...

Last edited by r0n; 12-13-2006 at 08:43 PM.
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Old 11-17-2006, 09:14 AM   #923
InvertedB
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Member Sales Rating: (7)
 
Member#: 82455
Join Date: Mar 2005
Chapter/Region: HIIC
Location: Kailua, HI
Vehicle:
2006 Saab 9-3 2.0T
SportCombi

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Quote:
Originally Posted by blindstuff View Post
Greg, check your email or pms. Im desperate for my catback, i need it shipped ASAP!

You have 2 days or I want the money for the catback returned.
Good luck with that. I'm at 2 weeks trying to get a refund now and 2 months on the order.
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Old 11-17-2006, 03:45 PM   #924
blindstuff
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Member#: 100767
Join Date: Nov 2005
Location: Caracas, Venezuela
Vehicle:
2005 Impreza WRX CGM
Enginuity Tuned Stg 2

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Now they wont even answer the phone during store hours.

What up with mauromotorsports lately?
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Old 11-17-2006, 05:45 PM   #925
InvertedB
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Join Date: Mar 2005
Chapter/Region: HIIC
Location: Kailua, HI
Vehicle:
2006 Saab 9-3 2.0T
SportCombi

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Apparently they've given up on being a business. Next thing will be a bankruptcy filing in which case we're all SOL.
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