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Old 05-04-2004, 07:04 PM   #1
sideways slut
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Join Date: Jul 2002
Chapter/Region: W. Canada
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2.5 rs-t

Angry ups sucks

i know this has been covered in the past but i just want to express to everyone, if you have the option, dont use ups.

i just ordered a set of brake lines from the states and had to pay $13.10us to get it here(no big deal), so i called ups to track it and they said it will be here tomorrow afternoon(great). i asked them if i can hold it at there station and id just come and pick it up cause there might not be anyone home at that time, her answer was no, so i asked if he could just drop it off at my door instead of leaving the sticker( cause with ups they wont let you come and pick it up for about 48hours or so ), she said no and let me know that there is a $49.58 relese fee . after keeping her on the phone for another 5mins we came to agree on the fact that ups charges about 35% of the cost after shipping for receiving .

oh and she did let me know that there was no duty on this product .

so all in all, it costed me $67.55 to have a $137.00 set of brake lines shipped to me
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Old 05-04-2004, 07:09 PM   #2
KenM
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Thats cause they charge something like a $25 brokerage fee on top of the gst and pst. Never use UPS! They will rob you blind. Use either fedex, usps, have it shipped to somebody near the border and pick it up yourself or other shipping companies where you can do the customs yourself.
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Old 05-04-2004, 07:12 PM   #3
Flexx999
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<passes sideways slut the lube before he goes to get his package>
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Old 05-04-2004, 07:16 PM   #4
sideways slut
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ya i say it everytime, ive even asked people to use fed-ex for me insted but they are usually set up with ups allready and dont want to go though the hastle..
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Old 05-04-2004, 09:53 PM   #5
sgilbert
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Oh... I think they just got me there. I'm suppose to get my trunk net via UPS. I'll see what happens...
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Old 05-04-2004, 11:08 PM   #6
Volkov
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I go out of my way to NEVER use UPS for all the reasons cited above. Their brokerage rates are criminal.I've been charged hundreds of dollars in brokerage for artwork (which is duty free)
I have refused to buy products if they insisted on shipping UPS.
USPS is always #1 given the choice. I've even offered a $5-10 surcharge in the past to cover someone having to take it down to the post office. It's worth it. Funny thing is, I've only once had to actually pay them. Usually people get convinced that it really is important to you as the customer and do it for the postage alone.
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Old 05-05-2004, 02:38 PM   #7
kracka99
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That's crazy Jason. UPS=the

Next time you'll know where to shop. Could have saved you the $65

Aaron
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Old 05-05-2004, 06:19 PM   #8
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sgilbert
You will be raped like a pedophile in prison.
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Old 05-05-2004, 07:13 PM   #9
sideways slut
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Quote:
Originally posted by kracka99
That's crazy Jason. UPS=the

Next time you'll know where to shop. Could have saved you the $65

Aaron
hey thanxs man, that makes me feel so much better about everything










bastard
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Old 05-07-2004, 06:36 PM   #10
markus
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Quote:
Originally posted by Flexx999
<passes sideways slut the lube before he goes to get his package>
ROTFLMAO!!!!!!
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Old 05-08-2004, 02:02 PM   #11
Digitalfiend
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I unfortunately found out how ****ty UPS is too. I recently ordered CMR4 for the PC from Codemasters (only way to get it for the PC.) They listed Fedex and UPS, and UPS was about $4 or so cheaper. Not knowing they'd rape me with brokerage fees, I chose UPS. I got my package (couldn't even track it online argh) and found out that a $39.99 USD game cost me something like $22 in fees (a very small portion was duty/gst.)

Unreal. Fedex all the way next time. Before Amazon.ca came online I used to use Fedex all the time. Should have just paid the extra $4.
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Old 05-08-2004, 02:25 PM   #12
berzerkled
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that's why you clear it yourself and only have to pay the tax on it and not the duty, ups rocks
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Old 05-08-2004, 02:30 PM   #13
Flexx999
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Quote:
Originally posted by berzerkled
that's why you clear it yourself and only have to pay the tax on it and not the duty, ups rocks
stop drinking the bong water man.............

They shipped me a full exhaust system for my WRX from toronto to edmonton.............and they lost it.....the box was about the size of a couch and had my name and address all over it....and they freaking lost it........ups rocks alright.
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Old 05-08-2004, 05:29 PM   #14
sideways slut
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Quote:
Originally posted by berzerkled
that's why you clear it yourself and only have to pay the tax on it and not the duty, ups rocks

how the hell do you clear it yourself??
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Old 05-08-2004, 11:23 PM   #15
KenM
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There's usually a brokerage place nearby where you go and pay duties and taxes for whatever items you have. Then you go back to the shipping company with invoice that you've paid for items and they release your package to you.
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Old 05-09-2004, 02:22 PM   #16
Nivek-CA
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Are there any companies in canada that can supply these things to avoid the additional headaches of importing them yourselves?
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Old 05-09-2004, 04:17 PM   #17
markus
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Yes.

United States Postal Service (USPS).

You are chanrged GST and a $5.00 handling fee when you get the note from Canada Post.

$5 vs $75+++ A real no brainer!!!!!!
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Old 05-09-2004, 10:03 PM   #18
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Just wanted to clear up some misconceptions here about brokerage fees (I run a business so I deal with this on a daily basis)

First off, people tend to confuse Duty and Brokerage. Here's the difference:

Duty is like market protection. The government charges duty on an item that was made in a non NAFTA country (i.e. outside of the USA/Mexico). They do this to bring the price of these items at or near the current wholesale value of a similar item made in USD/Canada/Mexico. There is a huge book that is at your local customs office that outlines almost every item you can think of, and what duty you will have to pay to get it into the country.

Brokerage is a fee for a service rendered by a shipping company. Every item that hits the Canadian border needs a value attached to it (unless its a gift or warranty replacement ), and the government then wants their blood money, I mean taxes, on those items.

This poses an interesting problem - the government will not release an item from bond unless the proper paperwork has been filed, and the taxes have been paid. So, to speed the process, "brokerage" companies broker the item for you, meaning they pay the government the taxes owed on the documented value. By paying the government the taxes, the item can then cross the border rather quickly and be delivered to you in "x" amount of days. UPS (and FedEx) charge outrageous amounts of money to perform this "brokerage" service.

Now the reson why you don't pay a brokerage fee when you use USPS or the post office is because they are government owned and operated. So when an item crosses through the post office, the government does the paperwork for you, charges a $5 fee, and sends the item out with a COD bill for the taxes. Pretty simple. Now if only the post office was reliable and had a good tracking system!

So that's how it works. And I'm not sure that anyone can clear their own items because Winnipeg has the only UPS bonded wearhouse in Canada. We are in an interesting situation because we're able to clear the item where it sits, in downtown Winnipeg. In other provinces, you have to clear the item where it sits - at the border - since there are no bonded wearhouses in the major cities. At least this is what I have been told.

There you have it, hopefully that explains things a little better.
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Old 05-10-2004, 12:14 PM   #19
sooberoo
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Anyone have a link to the Canada customs web-site? I would like to get a better idea as to what to expect to pay to get some wheels across the border
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Old 05-10-2004, 03:13 PM   #20
Volkov
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Just look up Canada Border Services Agency. For specific info you'll need to call and speak to an agent. Just trust me, and don't bother to search the site. You'll need to know the country of origin of the product.

Nicholas
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Old 05-10-2004, 04:27 PM   #21
GooseMan
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yeah..UPS blows...

I bought a Palm Zire from a fellow NASIOCer last month....it was $65 (he put $40 on the UPS waybill)

I got charged $48 at the door! $25 for the brokerage, and the rest was taxes!

Taxes i can understand, but $25 brokerage on a $40 item

I never learn either
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Old 05-11-2004, 03:39 PM   #22
Smoke Show
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Chapter/Region: W. Canada
Location: Fort Nelson
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i think i have the best one here.


i ordered a 20 dollar bolt for my paintball gun.
they told me there was a 200 dollar release fee for it!!!!!!! my 2 day shipping on the bolt turned into a month and several phone calls to ups with me freaking out and talking to supervisors... finally i think 3 months later it was settled with a 17 dollar fee.... morons.
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Old 05-11-2004, 08:28 PM   #23
sgilbert
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Quote:
Originally posted by Scoobie Newbie
sgilbert
You will be raped like a pedophile in prison.
Blood is running down my legs... 40$ brokage fees for a 48$ cargo net. Believe me, I've learn. How are you suppose to know about that?? I go online and check X $ for the net, X$ for shipping, let's go then. And bam!! Now pay the brokage fee UPS newbie!! First and last time I use UPS. I really don't need a tracking system. It's gonna get here when it gets here. And I'm suppose to be here when between 10:00 and 14:00 waiting for them? Oh please!! [venting over]
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Old 05-12-2004, 02:47 PM   #24
aross
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Quote:
Originally posted by Volkov
I go out of my way to NEVER use UPS for all the reasons cited above. Their brokerage rates are criminal.I've been charged hundreds of dollars in brokerage for artwork (which is duty free)
I have refused to buy products if they insisted on shipping UPS.
USPS is always #1 given the choice. I've even offered a $5-10 surcharge in the past to cover someone having to take it down to the post office. It's worth it. Funny thing is, I've only once had to actually pay them. Usually people get convinced that it really is important to you as the customer and do it for the postage alone.

I totally agree, I do NOT buy anything if they insist on UPS>
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