Subaru of SC unresponsive to Email or just me?

03-29-2001, 11:18 PM

After seeing some posts on the forum about good service and good pricing from subaru SC, I sent an email, umm 2 and have yet to get a response. I have also posted that I am waiting for a response, nothing.

Can someone fill me in on SC's practices? I will be contacting other dealers but just figured I would give them a shout since a lot of you, seem to like dealing with them.

Oh well, it's not like I have to have it. Just want to add it to my stable.

Tory
2001 Audi S4 "Green"
2000 ZX6R "Green"
1999 Durango "Platinum"
1995 Mirage LS "For Sale" very clean.

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jdgti · 03-29-2001, 11:27 PM

I'd suggest picking up a phone and giving them a call. (831) 420-1500. Sandy Charney is the sales manager, and if he's not available to help you, his daughter Morgan probably will be. I don't have any experiences e-mailing them, but Sandy has been more than helpful on the phone.

Even when I keep bugging him about the pricing on my car (his numbers were $200 short of where they should have been the first time around, I figured it was nice to point it out) he's been great.

I don't know who actually responds to the e-mails sent there, it might not even be Sandy. I won't speak to their pricing policy, as it may chance as time goes on, but I feel I got a great price, and I'm dealing with my local dealership, so it's the best of both worlds.

RimRockaz · 03-29-2001, 11:33 PM

i was there today to pick up my car from service dept and saw the only two wrx in their lot. one is blaze yellow sedan, and other one is a white wrx wagon. both of them are sold tho.. so i guess they are out of stock? maybe thats why they are not being responsive? have you tried calling them? they are all pretty friendly over there.. i felt quite like home when i was there getting my car serviced. call them up and see whats up.. 831-420-1500

cal

yuletak · 03-30-2001, 02:09 AM

yeah, i think u're better off calling them instead of email. i dunno, maybe they're not as net savvy as i-club members are?

better yet, just head on in! yeah, i know ur in milpitas. but either the phone or in person is best. friendly people they have over there. also, they have this customer for life service. if u buy the car from them, and ever need to have it serviced, u can get a loaner car from them for free. i may just have to make use of that service next weekend. that way, i won't have to have a friend go w/ me in a separate car. tho i can't say for sure if the same thing will happen if u take in another car for service even if u did buy some other car there. i should ask about this one.

kream · 03-31-2001, 02:11 AM

hi, I got my WRX wagon last weekend for Santa Cruz.The guys there were pretty helpful, think the manager even came down to settle all the stuff. He was driving a Ford truck. Hope this helps you

One of the guys there recommended this web site to me. I'm a newbie to cars... Nice to met you guys.

03-31-2001, 04:22 AM

Thanks all, Sandy contacted me but I've just finished a not so good maintenance at 4am pacific and I didn't get a chance to call him. Will do, if the price is right I will probably order one, not in a rush.

Thanks again

Tory
2001 S4
2000 ZX6R
1999 Durango SLT+ 5.9 Litre
1995 mirage LS "For Sale"

03-29-2001, 11:18 PM	#1
tmblue Guest Member#:	Subaru of SC unresponsive to Email or just me? After seeing some posts on the forum about good service and good pricing from subaru SC, I sent an email, umm 2 and have yet to get a response. I have also posted that I am waiting for a response, nothing. Can someone fill me in on SC's practices? I will be contacting other dealers but just figured I would give them a shout since a lot of you, seem to like dealing with them. Oh well, it's not like I have to have it. Just want to add it to my stable. Tory 2001 Audi S4 "Green" 2000 ZX6R "Green" 1999 Durango "Platinum" 1995 Mirage LS "For Sale" very clean. * Registered users of the site do not see these ads.

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03-29-2001, 11:27 PM	#2
jdgti Scooby Newbie Member#: 4952 Join Date: Mar 2001 Location: Capitola, CA	I'd suggest picking up a phone and giving them a call. (831) 420-1500. Sandy Charney is the sales manager, and if he's not available to help you, his daughter Morgan probably will be. I don't have any experiences e-mailing them, but Sandy has been more than helpful on the phone. Even when I keep bugging him about the pricing on my car (his numbers were $200 short of where they should have been the first time around, I figured it was nice to point it out) he's been great. I don't know who actually responds to the e-mails sent there, it might not even be Sandy. I won't speak to their pricing policy, as it may chance as time goes on, but I feel I got a great price, and I'm dealing with my local dealership, so it's the best of both worlds.

03-29-2001, 11:33 PM	#3
RimRockaz Scooby Specialist Member#: 2947 Join Date: Nov 2000 Location: El Cerrito, CA Vehicle: 2000 GC6 ej20 swap fast n furious pt III	i was there today to pick up my car from service dept and saw the only two wrx in their lot. one is blaze yellow sedan, and other one is a white wrx wagon. both of them are sold tho.. so i guess they are out of stock? maybe thats why they are not being responsive? have you tried calling them? they are all pretty friendly over there.. i felt quite like home when i was there getting my car serviced. call them up and see whats up.. 831-420-1500 cal

03-30-2001, 02:09 AM	#4
yuletak Scooby Newbie Member#: 3602 Join Date: Jan 2001 Location: Menlo Park, CA Vehicle: 2002 wrx silver 1992 kawasaki ex500	yeah, i think u're better off calling them instead of email. i dunno, maybe they're not as net savvy as i-club members are? better yet, just head on in! yeah, i know ur in milpitas. but either the phone or in person is best. friendly people they have over there. also, they have this customer for life service. if u buy the car from them, and ever need to have it serviced, u can get a loaner car from them for free. i may just have to make use of that service next weekend. that way, i won't have to have a friend go w/ me in a separate car. tho i can't say for sure if the same thing will happen if u take in another car for service even if u did buy some other car there. i should ask about this one.

03-31-2001, 02:11 AM	#5
kream Scooby Newbie Member#: 5209 Join Date: Mar 2001	hi, I got my WRX wagon last weekend for Santa Cruz.The guys there were pretty helpful, think the manager even came down to settle all the stuff. He was driving a Ford truck. Hope this helps you One of the guys there recommended this web site to me. I'm a newbie to cars... Nice to met you guys.

03-31-2001, 04:22 AM	#6
tmblue Guest Member#:	Thanks all, Sandy contacted me but I've just finished a not so good maintenance at 4am pacific and I didn't get a chance to call him. Will do, if the price is right I will probably order one, not in a rush. Thanks again Tory 2001 S4 2000 ZX6R 1999 Durango SLT+ 5.9 Litre 1995 mirage LS "For Sale"