Natick Rt 9 MA dealership

eclypsecl · 07-01-2004, 09:12 AM

Stay away from these guys. Horrible service. Here's a brief summary of my experience with them :

1) Coming in for major 15k service : service desk tells me to go upstairs and wait. They told me they'd call me down. I waited 3 hours for a half hour job. Came down stairs asked why wasn't I told that the car was ready, they just shrugged.

2) Needed part fixed, same deal went up...waited..2 hours...came down asked what the ****, my car is outside and ready and no one is calling me down?

3) My window switch died, I come into the dealership the service guy treats me like a kid sneers at me when I say I have appointment and want to drop off my car. Tells me go outside fill out drop key form. I go outside after this rude **** tells me where it is, fill it out...the folder doesn fit through the tiny drop hole. Went back inside to service desk, said doesn't fit through there. He grabs it and throws on desk, sneers.

Right now I am so pissed off. After work I'm going to speak to the manager over there and tell him exactly what I think of the dealership's ****ty service.

* Registered users of the site do not see these ads.

stevve · 07-27-2004, 12:10 AM

yeah this place is down the street from my house.... they plain just suck... i went in there to buy a car a few months ago the manager is an *******.

my 2 cents

silversoobiegirl · 08-18-2004, 05:19 PM

I went there in May with my parents when they were looking to buy a used Forester. Since their car had been totalled (the old car wasn't a Subaru), I had to drive them everywhere. It was weird when I parked in Natick - they looked at me like I was some kind of freak or had stolen a car... I have a 2004 Impreza. All the salesmen in the showroom literally went up to the window to have a look. None of the other Subaru dealers we went to did that! What was up with that?

Ironically, my car originally was part of Natick's stock. They needed a certain Outback for a customer, North End in Lunenburg had it and they traded the OB for my Impreza (which was convenient - everything happened in like 2 days). Back in late March when I bought my car Platinum Silver A/T RS's weren't that common in MA, and hardly anyone had them in stock

I guess I won't go to Natick if I ever need service down there

Rex Luthor · 08-24-2004, 08:06 PM

Yeah when i went to that dealer they treated me like crap, and the manager gave me the willys.

kuoman · 10-04-2005, 11:07 PM

So where do you recommended for service? Norwood (Clay) ?

07-01-2004, 09:12 AM	#1
eclypsecl Scooby Newbie Member Sales Rating: (0) Member#: 44184 Join Date: Sep 2003	Natick Rt 9 MA dealership Stay away from these guys. Horrible service. Here's a brief summary of my experience with them : 1) Coming in for major 15k service : service desk tells me to go upstairs and wait. They told me they'd call me down. I waited 3 hours for a half hour job. Came down stairs asked why wasn't I told that the car was ready, they just shrugged. 2) Needed part fixed, same deal went up...waited..2 hours...came down asked what the **, my car is outside and ready and no one is calling me down? 3) My window switch died, I come into the dealership the service guy treats me like a kid sneers at me when I say I have appointment and want to drop off my car. Tells me go outside fill out drop key form. I go outside after this rude tells me where it is, fill it out...the folder doesn fit through the tiny drop hole. Went back inside to service desk, said doesn't fit through there. He grabs it and throws on desk, sneers. Right now I am so pissed off. After work I'm going to speak to the manager over there and tell him exactly what I think of the dealership's *ty service. Registered users of the site do not see these ads.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Natick Mall rt.9 meet and photoshoot-Round 2: Friday, October 6 (10/6)	RSblood	New England Impreza Club Forum -- NESIC	127	10-12-2006 10:01 PM
Wendy's Rt. 9 in Natick, Friday 9/22	RSblood	New England Impreza Club Forum -- NESIC	83	09-26-2006 05:19 PM
How's traffic on Rt. 9 betw. 195 and Rt. 18 in NJ on a weekend?	Dealer Xing	Tri-State Area Forum	2	07-17-2004 08:45 AM
Natick Subaru in MA gouging on Sti	icedm3	New England Impreza Club Forum -- NESIC	30	06-07-2003 10:47 PM
Sighting: Rally blue coupe on RT 9 in natick	BlueScooby	New England Impreza Club Forum -- NESIC	1	02-06-2001 10:01 PM

07-27-2004, 12:10 AM	#2
stevve Scooby Newbie Member Sales Rating: (0) Member#: 59987 Join Date: Apr 2004 Location: Mass Vehicle: 03 Wrx Silver	yeah this place is down the street from my house.... they plain just suck... i went in there to buy a car a few months ago the manager is an *******. my 2 cents

08-18-2004, 05:19 PM	#3
silversoobiegirl Scooby Newbie Member Sales Rating: (0) Member#: 68462 Join Date: Aug 2004 Location: Cambridge, MA/Nashua, NH area Vehicle: 2004 Impreza 2.5 RS Platinum Silver Metallic	I went there in May with my parents when they were looking to buy a used Forester. Since their car had been totalled (the old car wasn't a Subaru), I had to drive them everywhere. It was weird when I parked in Natick - they looked at me like I was some kind of freak or had stolen a car... I have a 2004 Impreza. All the salesmen in the showroom literally went up to the window to have a look. None of the other Subaru dealers we went to did that! What was up with that? Ironically, my car originally was part of Natick's stock. They needed a certain Outback for a customer, North End in Lunenburg had it and they traded the OB for my Impreza (which was convenient - everything happened in like 2 days). Back in late March when I bought my car Platinum Silver A/T RS's weren't that common in MA, and hardly anyone had them in stock I guess I won't go to Natick if I ever need service down there

08-24-2004, 08:06 PM	#4
Rex Luthor Scooby Newbie Member Sales Rating: (1) Member#: 57747 Join Date: Mar 2004 Location: Hopkinton MA Vehicle: 2004 WRX Blue	Yeah when i went to that dealer they treated me like crap, and the manager gave me the willys.

10-04-2005, 11:07 PM	#5
kuoman Scooby Newbie Member Sales Rating: (0) Member#: 97455 Join Date: Oct 2005 Location: Framingham, MA Vehicle: 2005 Legacy 2.5i Satin White Pearl	So where do you recommended for service? Norwood (Clay) ?