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Old 09-19-2004, 02:41 PM   #1
avatar71
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Cool Latest warranty news?

I have heard from a "legitimate" source that SOA is going to copy Mitsu by stating that ANY mods will void the warranty.

now, I have read the posts about the law (magnuson-moss act), personal experiences and kindly/evil dealerships. I am sure there is something I missed out there.

So, my question is... Can anyone either wholly verify or invalidate the claim as stated above?
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Old 09-19-2004, 02:45 PM   #2
ANZAC_1915
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I think it unlikely that Subaru can change the terms of warranty for cars they have already sold. For the next model year, who knows?
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Old 09-25-2004, 10:02 PM   #3
Davenow
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ANY mods SHOULD void the warranty for the particular system they affect. Thats the way it has always been. SO your "legit" source, is talking out their ass. There is no change there.

As for a bov (example) voiding the ENTIRE warranty, again, talking out there ass.
Subaru cant change Federal law. Which states that they have to prove the part caused the failure. IE a bov didnt cause your strut to fail so its covered.
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Old 09-25-2004, 10:03 PM   #4
Davenow
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BTW as a dealership tech, I can assure you that 95% of "voided warranty" customers brought it upon themselves by being a jackass
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Old 09-25-2004, 10:08 PM   #5
Hondaslayer
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You "source" is an idiot.
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Old 09-25-2004, 10:27 PM   #6
BHawk
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I have a few slight tweaks, none that would effect reliability negatively. My dealership has treated me well with both the warranty issues I have had. It's all about people skills my friend.
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Old 09-26-2004, 09:48 AM   #7
avatar71
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News

What is with all the hostility? Not every statement made incorrectly dictates that that the "stator" is or talks out of their ass. Settle down!

I now have more information...

I spoke directly with a Subaru dealer service writer and he said that he had just been to a training class during which they were told to reconsider the way they handle warranty claims.

Any vehicle, upon inspection, must be photographed and documented if any suspect modifications are in place. This data is submitted to SOA.

The areas that are primarily considered are the turbo and wastegate. All other mods are only considered if they affect that areas being considered for warranty. (They do not like aftermarket up-pipes either.) Eg. tranny problems with an aftermarket IC = problem, but, tranny problems with eibach springs = no problem.

ECU tampering is a big no-no.

Additionally, I agree that the way you present yourself is key to success.

Regarding the law, well, sure there are laws (or a law) to protect the warranteed but, do you really like starting a fight that might take months or years to resolve? I do not. I'd prefer to drive!

To paraphrase what was stated to me, "things are not the way they used to be. companies have to take steps to protect themselves from abuse." He also said that the warranty is never "void", all problems are dealt with on a case by case basis.

This is my account. Take from it what you will since it is my ass and I can talk out of it any way I like.
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Old 09-26-2004, 10:47 AM   #8
Hondaslayer
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That is the way it always has been. This is nothing new.
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Old 09-26-2004, 10:53 AM   #9
ANZAC_1915
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Yah, this is why I keep my car stock.... I want to use the warranty I paid for should anything break. Now if I could buy the car without the warranty...
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Old 09-26-2004, 12:28 PM   #10
bknblk
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Quote:
Originally Posted by Davenow
BTW as a dealership tech, I can assure you that 95% of "voided warranty" customers brought it upon themselves by being a jackass

BTW As the guy that bought a car that pays the paycheck of a set of Subaru techs, I can assure you that 75% of the subaru service people I've personally dealt with were jackasses. I guess my homeowning, 30 year old, shirt and tie wearing, pleasant and calm ass was in the 5%, Dave..... I guess many calm nice people can become jackass-like when cussed at by the service manager and told it's gonna cost $3800 to fix the tranny in their 18 month old car.....

BTW a dealership tech should know the differance between a Voided Warranty and a Warranty Claim Denial.....

I guess I should be glad that folks like Dave show us all the kind of people I have said all along that I had to deal with.
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Old 09-26-2004, 12:36 PM   #11
Hondaslayer
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Well if thats "calm" I'd hate to see angry. And by saying "voided warranty" (note the " ") he is speaking in NASIOC terms.
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