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Old 09-27-2004, 08:18 PM   #1
faselt
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Member#: 35160
Join Date: Apr 2003
Location: San Diego, CA
Vehicle:
2002 WRX Wagon
Silver

Exclamation Subaru dealership screwed up bad

So I took my 2002 WRX wagon into the local dealership (Claremont in San Diego) to have 60k service done. Well I drive up to LA this weekend and notice I cant downshift into first and there is a horrible grinding noise if the car is still moving. Not being a big car person I don't know exactly what this means so I figure I will just deal with it when I get back home.

Turns out it looks like the dealership forgot to replace the oil plug (or didnt torque it correctly) so ive been driving around with NO OIL for over 600 miles.

Like I said I don't know as much as I would like about cars (though i am learning) and I was hoping some of you could give me advice on what my next step should be. I was assuming I go in and demand at least a new transmission. Is there anything else that could be damaged by driving under these conditions?

Is the dealership or SOA likely to give me a hard time with this request? (by denying they were the problem). Would the fact that I have a cold air intake and turbo back exhaust that i installed give them more of a reason to not pay for the damages?

Any advice I could get would be greatly appreciated.

Thank you
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Old 09-27-2004, 08:22 PM   #2
RexyGirl
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Location: Mastro Subaru, Sanford FL
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with mods :)

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Call them right away and let them know what happened and do not continue driving your car....explain to them the details and do not fabricate anything or get the "I'm going to sue you" attitude. First, obviously they are going to want to look at it....go from there and keep us posted as to what happens..
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Old 09-27-2004, 09:34 PM   #3
faselt
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Location: San Diego, CA
Vehicle:
2002 WRX Wagon
Silver

Exclamation

thanks for the response, ill post how it went after i call them tomorrow morning....
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Old 10-11-2004, 04:02 PM   #4
STiMULi
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It must have not went well...
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Old 10-11-2004, 04:11 PM   #5
RexyGirl
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with mods :)

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Now that I have re read this post again I just realized:

wouldn't the low oil light come on if he was driving with NO oil? Then maybe they could blame him by saying that he shouldn't have driven after the light came on (usually comes on when it is a quart or more low????)

I would still call them and let them know what happend...maybe he didn't tell us the full story.....

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Old 10-11-2004, 04:52 PM   #6
jesse370
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I'm guessing it was the oil drain plug for the tranny, and I'm not sure if they have a dummy light for that.
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Old 10-11-2004, 05:58 PM   #7
sandiegowrx
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So what happened? was this RANCHO SUBARU?
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Old 10-11-2004, 08:42 PM   #8
faselt
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Location: San Diego, CA
Vehicle:
2002 WRX Wagon
Silver

Default screwed up

someone screwed up alright...at first i was so disgusted with myself that i didnt want to come back here to explain....but i figure i better clear rancho (yes it was rancho subaru) of any wrongdoing.

like i said i am a total newbie when it comes to cars and though i am learning i still dont know a lot. as for the transmission fluid i am sure all of you realize that you have to check it on a flat surface or all the fluid will just run back into the transmission. so yeah thats what happened. i also shouldnt have trusted my little brother when he said he saw what looked like a bolt missing under the transmission (i used him because it is really hard for me to get under my car since its lowered). i went and looked and its fine.

so just to clear it up rancho didnt screw up. i did.

on another note the problem shifting into first while the car still moving (even pretty slowly) still exists as it makes a grinding noise. sometimes even when i am not moving at all and try to shift into first it doesnt seem to like it and makes a small grinding noise.

can someone who knows how the syncromesh is set up on the WRX reply and say whether this sounds like a synchromesh problem? if so i am still 5,000 miles under 60,000 which is the original powertrain warranty, so if it is a problem i could hopefully get it fixed. i get the feeling replacing it would be expensive and i dont want to have to deal with that myself when the car gets past 60,000. im glad i havent installed the short shifter i got for my birthday yet as im sure subaru would have a problem with that.

thanks for any help i get from you guys. i appreciate it.
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Old 10-11-2004, 10:14 PM   #9
scoobdude
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Platinum Silver

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i had the same problem

http://theoildrop.server101.com/ubb/...;f=16;t=001305

but i tried something diferent to get it fixed

joe
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Old 10-12-2004, 05:01 AM   #10
faselt
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2002 WRX Wagon
Silver

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wow that sounds like it would be really difficult to get SoA to do anything for me if yours was a preexisting problem and mine only started at around 52k.

ouch. any idea how much that warranty work would have cost you?
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Old 01-08-2006, 12:52 PM   #11
QSilberwrX
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Cobb Stage II, PSM

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I know it was a different issue but you should be careful downshifting into 1st gear. Even going slow in a parkling lot 15 mph or less you still should be cruising on 2nd gear only downshifting once you've stop or a little bit more to adjust yourself.
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Old 01-08-2006, 07:36 PM   #12
Hayes
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The driveline and engine are warantied for 5years or 60,000 miles. Get the car to a dealer and have them check it out. At least that way it will be on record that you were having some issues with the shifting.
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Old 01-08-2006, 08:29 PM   #13
Ronin Quickblade
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Location: Ann Arbor, Michigan
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WRB

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Agreed. I went in with 37,500 miles, after having problems with my WRX downshifting into first, or putting it into first at all. (Always had to shift from second to first, to get it without grinding)

Stupid me. I didn't take it in when I started having problems with it. It started grinding in fouth, unless I eased it in. Then the bad stuff starts. I leave a car meet. And while shifting from first to second, horrible noises. Took it in, and since the transmission was already broken, it was significant evidence that i was "racing". Denied claim. Thats why I have a RA gearset now

But, I'd take the car immediately back in, and for service. Tell that whats happening, tell them it's started happening since they had it last. It's a better bet to have it on record.
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Old 01-09-2006, 01:26 AM   #14
Kean
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...you guys do realize your responding to a thread from over a year ago..........right?
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