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Old 11-13-2004, 11:12 AM   #1
jacobsen1_
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Default Broken Lug Nuts?!

OK, Here is my delema, I had my 37,500 miles service done the other day, and had the dealer put on my snows while there. The ended up breaking 2 lug nuts while removing my Rota SDRs with the nuts that came with them from Subydude. Anchor Subaru claim that they were doing nothing out of the ordinary to remove these lug nuts, and the broke due to over tighteneing. I have spoken with a few people I know that work with a lot of cars and they have said that lug nuts don't break from over tightening, and that if that was the case, the studs should have broken. I'm looking for everyones opinion here as to weather or not I should be responsible for these broken lug nuts or if it should be on the dealer. They then went on to charge me $79 an hour for 2.5 hours to drill the lug nuts to pieces and in the process do this to my rim:






I am also wonder what anyone thinks of this damage to the rim, and weather or not I sould drive on it again come springtime. The dealer says it was purely comsetic and I will be "fine". I have also e-mailed subydude to see what he thinks and will add his comments onto this post when I get them.

Thanks for any help anyone can offer.
Ben Jacobsen
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Old 11-13-2004, 11:39 AM   #2
dwx
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Have you seen the actual lug nuts? They probably didn't "break" the threads probably stripped out and the nut may have then gotten crossthreaded. That's not really uncommon with lightweight lugnuts, especially if they were put on with an impact and taken off with an impact. You'll probably never break a wheel stud using them because the threads will give way before the stud which is much stronger.
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Old 11-13-2004, 12:10 PM   #3
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your lug nuts may have been cross threaded when you installed them or possibly the studs got bent from someone tightening/removing them and not keeping the lug wrench square.

Nevertheless, it doesn't give the dealer or shop the right to mangle you rims. what they did to your rims looks pretty negligent. Had they taken any care whatsoever they would not have drilled into your rims like that. There is no excuse for that.

And they should have to tell you ahead of time before they do any work beyond the estimate amount ( state law, but I'm guessing your state is similar)

I would ask the dealer to replace the rims they f'd up. You'll probably have to take your complaint beyond the dealer as they seem like they are out to screw you.
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Old 11-13-2004, 02:15 PM   #4
jacobsen1_
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Quote:
Originally Posted by dwx
Have you seen the actual lug nuts? They probably didn't "break" the threads probably stripped out and the nut may have then gotten crossthreaded. That's not really uncommon with lightweight lugnuts, especially if they were put on with an impact and taken off with an impact. You'll probably never break a wheel stud using them because the threads will give way before the stud which is much stronger.
Well, I only saw half of them... They started this whole mess last friday afternoon, and literally broke the half the wrench goes on off and the second half that holds the rim on was still on the car, so yes they did break them in half...

Ben
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Old 11-13-2004, 02:36 PM   #5
dwx
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Well if they were crossthreaded originally that could have happened, or way overtightened. Who was the last one to put the wheels on the car? I have seen stranger things happen and those lugnuts aren't generally very strong. Did they use an impact gun to take them off?
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Old 11-13-2004, 03:11 PM   #6
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As we told the customer when he was here. Had the lug nuts been installed properly and had he used the anti-seize that should have been used he would not have had this problem. The problem was we couldnt even get the nuts off with an impact wrench, it took a breaker bar to get them off because they were so overtightened.

What your looking at is the extraordinary measures that had to be taken on the last of the lugs.

Believe me, we would not intentionally do anything to harm someones rims or car, this was done because of improper installation.

And Gonz, he signed the R.O. that authorized the extra time to do the work and it states the amount per hour to do the work right on the line he signed.

We are not out to screw anybody, I think we have a pretty good reputation on here and a couple hours of labor time is definately not worth damaging our reputation.

Cliff

Last edited by AnchorSales; 11-13-2004 at 03:17 PM.
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Old 11-13-2004, 05:54 PM   #7
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which lug brand were they?
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Old 11-13-2004, 06:20 PM   #8
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You shouldn't use anti-seize on lugnuts because they make the torque readings incorrect (you end up over-torquing because the threads are lubricated). I'd imagine the lugs were probably over-tightened but I have no clue as to which party is responsible.

From TireRack: Do not apply “antiseize” to the lug hardware or studs
http://www.tirerack.com/installer/package_install.html


Matt
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Old 11-13-2004, 06:26 PM   #9
SuperRuWRX
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Quote:
had he used the anti-seize that should have been used he would not have had this problem
Are you sure about this?
Since when are we supposed to use anti-seize on lug nut threads?
I have numerous factory manuals for recent model Subaru's and nowhere do they suggest anti-seize.
Everything I have read or been told suggest to never use it. It will cause stretching of the bolts when torqued to specs and in turn cause bolt failure.

Bolt Failure?

Richard
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