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Old 07-06-2001, 04:19 PM   #1
HonduhEater
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Default Do Not Go To Evanston Subaru, IL

Hi everyone. I got some interesting news. I have been told from these monkeys at Subaru that the car is gonna be here any day now for like 3 weeks. I finally got fed up with all of it and called subaru of america and asked them what was going on. They told me that the car was never meant to be here before the 16th and that the dealership should have never said that it would.
THe messed up part about it is that i told this guy that i could get the car for $500 over invoice if i waited 6 weeks and that if he wasnt 100% sure of the delivery date that i dont want the car from them. So sure enough he said it will be in within a week. Then within the month...now sometime next month....aaaaaaaaaaaaaaaaaaaaaaahhhhhhhhhhhhhhhhhh hhhhhhhhhhhhhh....sorry.
My salesman then promised me a $500 discount on the price of the car due to it being late. I would not have even been that mad if the guy hadn't promised me this and then gone back on his word when I asked him to get it in writing. He told me 'you have my word'.....yeah right. (im also paying interest on the loan that i took out to buy the car already.)
My attempts to push the salesman into putting hiw promise into writing then leads to his manager getting on the phone. He then proceeds to get very loud with me and explain that he wished he never even let me buy the car and that if i want to argue i can can just bring the loaner car they gave me back in and pay $22/day for each day i've had it.
Well i thought that was really nice of him.....ahahahahahahahahaha yeah right. So here i am stuck paying an extra $1500 more than i could have got the car from elsewhere and to get out of the deal i would have to pay a gazillion $$$$ in loaner car fees. So what am i supposed to do except write insanely long venting messages on i-club in search of sympathy????
I hope all you other guys out there have had an easier time getting your cars and make sure that those who havent got em yet
DO NOT GO TO EVANSTON SUBARU IN ILLINOIS THEY WILL LIE AND TELL YOU WHATEVER YOU WANT TO HEAR TO GET YOU TO BUY A CAR FROM THEM
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Last edited by HonduhEater; 07-07-2001 at 10:03 AM.
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Old 07-06-2001, 04:26 PM   #2
RiftsWRX
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Do what I've done.... Call the better business bureau...

Document the hell out of it...

Put it in a website...

Then fax em a copy

Check out www.temporalrifts.com/kia.shtml

give you an idea of what one boistrous manager got in return...
P.S. To quote the manager after he got reamed and told to apologize to me.. "I will not apologize to him after he humiliated me publically on the internet"

Revenge is a dish, best served cold...
Jorge (RiftsWRX)
www.ProjectWRX.com
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Old 07-06-2001, 05:50 PM   #3
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Default Other Chicago-land dealers

Go to Subaru of Schaumburg, talk to Leatha, she wouldn't do you wrong.

I just ordered mine, they promised a late August delivery. We'll see what happens.

Good Luck
Mike
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Old 07-06-2001, 06:03 PM   #4
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Unhappy

PM me, I just accepted delivery from Evanston Nissan-Subaru on my WRX on 06/26/01.

We can compare notes, I'm especially interested in whom you were dealing with (not saying I disagree with anything that has happened to you but I want to get your story too).

If its any consolation I know the both the owners (Rob Paddor & Bill Snowden).

I'm a repeat customer (previously with other side of the house, Nissan).

lateRZ

[edit-Evanston deals in Nissan, Subaru, and Isuzu]
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Old 07-06-2001, 06:38 PM   #5
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Your experience is radically different from mine, and the other people that I sent there to buy cars, including WRXes. In every instance, they dealt with Dan Szumal, who was upfront, and if anything, OVERestimated the anticipated time of delivery. The transactions were smooth as glass, and a piece of cake.

I ordered my silver WRX wagon in about mid-April. Dan called me about mid-May, to say it looks like the first week of June. I checked the website for the dealership around then, and sure enough, it was there. He called me Saturday, apologized for not being able to PDI the car until Monday, and I picked it up on Monday. Everyone was courteous and helpful, and have been for the other two Soobs I have purchased from that dealership.

I'm not saying that you couldn't have had a bad experience, but based on what I know of that outfit, this is uncharacteristic. And whoa, time out...they GAVE you a loaner car? That's pretty cool, if you ask me. It sounds like there was a point where things went bad.

Kevin
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Old 07-06-2001, 06:43 PM   #6
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Yea. All of the posts I've seen from that dealership have been positive. You may have been dealing with a poor sales rep or somthing. The manager yelling at you? Well, that's one to call SOA on.
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Old 07-06-2001, 06:51 PM   #7
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Wait a minute—Am I understanding this correctly?

1. You bought a car from Evanston Subaru for $1,500 more than you could have paid from another dealer.
2. You already have a loan on a non-existent car—and you are paying interest on it now.
3. Evanston feels badly that your car has not come in yet, so the dealer gave you a free loaner.
4. You're on the Internet, slandering a dealer who is trying to do everything possible to complete the deal you signed.

If any of the above is not correct, please let me know and I will apologize for restating the "facts" incorrectly. Otherwise, I'd say you should either apologize to the dealer here or delete this thread.
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Old 07-06-2001, 07:13 PM   #8
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Wait a minute—Am I understanding this correctly?

1. You bought a car from Evanston Subaru for $1,500 more than you could have paid from another dealer.

I paid the premium to get the car 5 weeks earlier than i would have got it for $1500 less....the price you pay for impatience

2. You already have a loan on a non-existent car—and you are paying interest on it now.

The dealer told me to go ahead and get the check because they were 100% sure it would be a day or two and I can only get to my bank on weekends.

3. Evanston feels badly that your car has not come in yet, so the dealer gave you a free loaner.

Part of the original deal was that I got the loaner. I think that was nice of them but in the case that the car would be this long, $1500 is the price i'm paying for that loaner. Good deal??

4. You're on the Internet, slandering a dealer who is trying to do everything possible to complete the deal you signed.

No they lied from day one and SOA has confirmed it. Once again, i would never had bought the car from them if it wasnt going to come in as promised ( or within a reasonable time after)
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Old 07-06-2001, 07:44 PM   #9
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1. Yikes—$300 a week??!? Or, by my experience, about $200/week—8 weeks, instead of 5 (3 more than your experience). I guess I'm glad I ordered one and got it for invoice.

2. Yikes #2—an unsecured loan? (Don't answer—It's none of our business.)

3. I don't think so. $1,500 is the price you're paying for impatience, as you said in #1. The loaner is, in the dealer's eyes, a high price to pay to keep you happy until your car comes in; in your eyes, the loaner's a piece of (whatever) and a constant reminder that it's not your WRX—but it's getting you around, right? If you didn't have the loaner, you'd be walking, right?

4. Did the salesperson actually write on the contract that the car would be delivered on a specific date—or did you and the salesperson just not communicate with each other? I'm not trying to lay the blame on you, but I have purchased a couple of dozen new cars—and the purchase agreements NEVER have included an absolutely firm delivery date. The way the delivery system works, there's no way for a dealer to guarantee a specific date.

Last edited by Spa2K; 07-06-2001 at 08:42 PM.
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Old 07-06-2001, 08:28 PM   #10
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what are you talking about $500/week 8 weeks????
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Old 07-06-2001, 08:43 PM   #11
Spa2K
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Quote:
Originally posted by HonduhEater
what are you talking about $500/week 8 weeks????
Oops—typo fixed.
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Old 07-07-2001, 12:41 AM   #12
jmott
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wow I'm glad I just walked in, took a WRX and left.

whew!

people keep asking me "how long did you have to wait for that?"

"wait??"
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Old 07-07-2001, 06:22 AM   #13
RiftsWRX
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This is true.. like warranties... If you do not have it in WRITING your kinda FUBAR.

Implied warranties and contracts are as good as the paper they are not writen on.

If you have it in writing though you can really ream them.

Jorge (RiftsWRX)
www.ProjectWRX.com
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Old 07-07-2001, 08:57 AM   #14
HonduhEater
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For those of you who think that I might be an exception to their service level....check out the Better Business Bureau, they have had 11 complaints filed within the last 3 years. So I cant imagine how many unsatisfied customers there are...you gotta figure that at most 1 in 50 people that are unsatisfied with a business actually go to the BBB...how many of you have?
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Old 07-07-2001, 09:13 AM   #15
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Eleven complaints for what? Service problems? New-car deal problems? Out of thousands of customer experiences? I'd say that's a pretty low percentage—especially considering that "dealer complaints" are often the number-one category at the BBBs—and since we don't know the current status of these complaints (i.e., were they resolved or not).
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Old 07-07-2001, 09:52 AM   #16
HonduhEater
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ok well to put things in perspective 3 remain unresolved. The fact that a person has to go to the BBB to get things done is ridiculous. Let me get this straight...you think that 11 comlaints in 3 years or 1 ~ every 3 months is o.k. and quite normal. Go to BBB.com and search subaru dealers in the IL area. Evanston is has 11 of the 24 complaints filed between ~ 13 dealers. So as far as your argument that this is 'normal'....its not. Also my argument that not even close to all complaints end up going to the BBB leads me to believe that they probably get at least 2-3 completely unsatisfied customers each month...yeah they must be running things smoothly.
The fact that a manager was shouting at me for simply asking to get what was promised to me by my salesman is just bad business plain and simple and is inexcusable. It costs a lot more to get new customers than it does to keep existing ones but I guess they haven't figured that one out yet. By the time I am done explaining my experience with every business rating at complaint site on the internet, they are gonna wish that they had just gave me what they had promised me. There is absolutely no excuse for making a deal and then backing out of it.

Last edited by HonduhEater; 07-07-2001 at 09:57 AM.
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Old 07-07-2001, 10:00 AM   #17
HonduhEater
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I forgot to mention this before but my salesman promised me a $500 discount on the price of the car due to it being late. I would not have even been that mad if the guy hadn't promised me this and then gone back on his word when I asked him to get it in writing. He told me 'you have my word'.....yeah right.
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Old 07-07-2001, 10:12 AM   #18
Spa2K
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All right, enough is enough. I don't know this dealer, I have never even driven by this dealer and I am tired of defending this dealer. But I see this type of post all the time, and they're often ill-conceived, inaccurate and abusive. Ranting on the Internet only makes the poster look bad—and does nothing to rectify the situation.

In your particular case, three things make me very curious about your position: First, you have not yet said that what you claim about delivery is in writing. Second, I can't imagine why you would be paying on a car loan for which there is no car. Third, folks have posted here with completely different experiences about this dealership. IMHO, this is a simple case of a consumer not understanding what he/she was getting into. Those types of misunderstandings happen in the heat of getting excited about buying a new car. But that does not excuse you for making a deal you decided you don't like (or believing everything the salesperson said but didn't put in writing)—and that does not excuse the dealer from trying to satisfy your needs by any means possible, even if they are not in writing.

BTW, I have been in situations remarkably similar to yours, so I am not unsympathetic to your situation. IMHO, this dealer has done just about everything possible to take care of you—and if I were in your shoes I would walk away from this deal however you can. (And if I were the dealer, I would walk away from this deal however he/she can.) It's simply not worth the grief, hassle and stress for anyone involved.

I wish you good luck in getting this resolved.

Just my 2.51420 Yen (at today's exchange rate).

Last edited by Spa2K; 07-07-2001 at 10:14 AM.
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Old 07-07-2001, 10:19 AM   #19
HonduhEater
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Ok...the reason I am paying on this car loan is because the second i go to my bank and have them cut a check to Subaru they start accumulating interest on the loan. Interest doesnt start after the check is cashed (stupid but that is how it works at this bank.) I WOULD NOT HAVE GONE AND GOT THE CHECK UNLESS THEY HAD TOLD ME THEY WERENT 110% SURE OF THE DELIVERY DATE.

Do you think that they should give me the $500 i was promised?

Do you think that a manager EVER has the right to get on the phone and yell at a customer when it is their first time talking to them?

Its not even like he gave me a chance to tell my side of the story..he was just rude from the second he got on the phone.
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Old 07-07-2001, 10:26 AM   #20
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here is the only quote i could find about Evanston Subaru when searching...please feel free to point out any positive ones cause i would like to see em

Quote:
Schaumburg will give you a loaner car, rented from Enterprise. Evanston will not. Remember that the next time your car needs service. The only reason I took it to Evanston was that Enterprise was closed for the weekend and Schaumburg would not be able to get me a loaner durign the weekend.
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Old 07-07-2001, 01:42 PM   #21
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HonduhEater is not talking out of his @ss. I have been corresponding to him offline about this, and some of his complaints are very well substantiated.

If the manager he is referring to is the one I also have first hand experience with, then yes IMO he is a total d|ck. HonduhEater reply to my email with the name of the manager giving you *****, I'm curious to know if it's the same guy that I think is a slimeball.

While I give Evanston Nissan/Subaru a 7 or 8 out of 10 in terms of my personal satisfaction and willingness to do business with them again, I must admit that I give them that because I deal/dealt directly with the owners whenever I have had to buy/sell a car in the past. (Not to mention that the former Service manager at Evanston Nissan is cool as h#ll

lateRZ
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Old 07-08-2001, 12:04 PM   #22
DoctorNick
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My family has been repeat subie buyers from evanston for the past 11 years..4 cars and now I got my 2.5. I thought they were great. I told my guy that I wanted an impreza 2001 2.5rs, he told me that I don't have a chance on getting one any time soon. I started to frown and got up. He told me that he has a 2002 rs that he could sell me. I started to smile and sdat down. Then he said for 20,000 bucks. I started to frown. I told him how much cash I had and he went into the car "ripped" eveything out so I could get it cheap. I started to smile. I came out with a new subie 4 days later for 17,500. I now have the bigest **** grin ever. And I came out with the car for 150 over invoice (or so he claimes).

So you see I was happy with them, I think you just got a bad salesmen. But truthfuly they are outthere to make a buck and well most of the guys there are great you might have just had the bad luck of getting the *sshole.

I had that problem at S.O.S. and I know from reading on this board that mostly everyone loves it der, I don't, but most of you do...so I am not going to down them for tryign to screw a kid out of almost 10k on a used 2.5rs2001 (I got my new with 7 miles on it 2.5rs for 3k cheaper)
ok enough ranting

-Neal
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Old 07-08-2001, 03:06 PM   #23
HndaTch627
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Thumbs down

Unfortunately beign in this kind of business i usually hear horro stories like this and i feel bad for the person. But patience is a virtue, ESPECIALLY when you are trying to get a high demand car. I don't trust salesmen in general cause i always feel like i will get screwed or talked into something i don't want just to avoid their hassel.. I feel for you with your run around because i went thru the same run around years ago with Ford on a warranty job. Anyone tell me a reason why it would take 6 weeks to put a 5.0L engine in a car???? I can't...well anyhow, I do feel bad for you and i DEFINTILEY reccomend callign the BBB if you feel you have been cheated. Especially if you were lied to. Bu ti can tell you from the other end there is usually something going on that YOU can't comprehend or can't fix.

Good Luck

Jeremy
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Old 07-08-2001, 04:39 PM   #24
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I guess that what I find irritating about this, and other threads that slander vendors or dealers on this board, is that they presume that everyone will have the same experience that they had.

Rather than "I will never go to Evanston Subaru again," it's "Do not go to Evanston Subaru, IL!" The former is correct, and presumes a personalized negative experience. The latter asserts that everyone will have a negative experience.

I don't think this is right, or fair, because not everyone has had your experience at that dealership. How would you feel if one unhappy customer went to an Internet site dedicated to the field that you were in, and slammed YOUR business?

I had a horrific experience with a popular i-Club vendor, and never went public with it, because everyone didn't have the same experience, and they resolved it for me, eventually. I will never buy anything from that vendor, but at the same time, I didn't feel compelled to broadcast their ineptitude, even though there seemed to be less ambiguity to my case, than there was in this one. I'm a long-time customer of Evanston, and they've never given me a loaner.

Look, salesmen will tell you ANYTHING to get the deal done, even when they have no way in hell of knowing when the car is going to arrive. That's why I dealt with Dan. I ordered the car, and Dan said "Eight weeks at least," which was fine with me. There isn't any way that you can pay more for a car to get it sooner, unless that money is going for a bribe to assembly line workers in Japan or something, or perhaps a private boat for your personal car.

I have said it before, and will say it again: we need to think about the things that we post, and the potential injury they might cause. I know that car dealers are big businesses, and can take a little slagging, and certainly, the WRX isn't having any problems selling. But in the interest of fairness, posts like this one (or at least the title) should be more carefully thought out, IMHO.

Just my .02.

Kevin
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Old 07-08-2001, 05:18 PM   #25
HonduhEater
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Well everyone has their own opinions and experience. I am revealing this information to people so that they can decide for themselves whether or not they would like to take the risk of having an equally unpleasant experience. IMO if somebody else had had my experience and told me about it, I would use that information to avoid the Evanston dealership.
I think that being shouted at by a manager is inexcusable and just bad business practise. Especially when all i was asking is that my salesman puts his promise to take $500 off the purchase price into writing.
Do with this information what you will, but if i was you I would not go to Evanston Subaru.
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