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Old 01-20-2005, 08:51 PM   #1
bjteel
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Default Dealer tried to sell me $275 plugs

Well, I had some gift certificates so I thought I would be lazy and let the dealership do the plugs for me since it is so cold in the garage.

When I picked up my car the total for the plugs was $64 and the labor was $210!!!!!!!!!!! (for changing 4 spark plugs, that are most likely pre-gapped anyway)

Couldn't believe it. Subaru claims that it is a 2.1 hour job and the hourly rate at this shop is $100.
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Old 01-20-2005, 09:09 PM   #2
wayoutwest
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2 hours is probably about right. I can do them in probably a little over an hour if I hurry, but I've done them 4 times before. It's not an easy or hard, just time consuming.

$64 on the plugs is a little high though
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Old 01-20-2005, 09:23 PM   #3
Unabomber
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The labor is a little high, but they owned you BAD on the plugs.

http://forums.nasioc.com/forums/showthread.php?t=677288
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Old 01-20-2005, 10:32 PM   #4
Uncle Scotty
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Your dealer is a crook...
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Old 01-21-2005, 08:43 PM   #5
SQUAD_907
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u got ripped off!...too much labor time!
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Old 01-21-2005, 08:53 PM   #6
chandy
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My first time doing them took me little over an hour.
~ $50 for plugs and spark plug socket.

I hate dealers.
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Old 01-21-2005, 09:21 PM   #7
RexyGirl
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Remember the reason why dealers labor rate is so high. They have to pay the techs for their schooling, tools, etc. Motors time for replacing plugs on your car is about 2 hours. Plugs do seem a little high, but dealers have to make money too. Last time I changed my spark plugs I paid about $225 plus tax. Remember where these plugs are located...they are not that easy to get to.
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Old 01-21-2005, 11:26 PM   #8
Mike Wevrick
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Never EVER just tell a shop to do some job without asking what it will cost. Get an estimate and shop around if it seems hgih.
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Old 01-22-2005, 12:10 PM   #9
moogoob
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Quote:
Originally Posted by rexygirl
Remember the reason why dealers labor rate is so high. They have to pay the techs for their schooling, tools, etc. Motors time for replacing plugs on your car is about 2 hours. Plugs do seem a little high, but dealers have to make money too.....
Dealers have to make money yes, robbing people is still wrong.

Quote:
Remember where these plugs are located...they are not that easy to get to.
Yes they are
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Old 01-22-2005, 12:30 PM   #10
Karl
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Quote:
Originally Posted by moogoob
Dealers have to make money yes, robbing people is still wrong.


Yes they are

They are easy to get to if you know where to look.

For someone who has not done anything automotive before, I can see why it can be intimidating.

So let this be a lesson. Learn to do it yourself, or shop around before you have someone else do it.
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Old 01-22-2005, 03:51 PM   #11
bjteel
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It's wasn't a question of knowing how to do it or not. I've rebuilt a Honda 2.2L, built up a 389 Pontiac, and manage to keep the 305 in my truck running.

I called the dealer ahead of time and got prices on everything. I even checked the sheet that I wrote it down on when I got back to my office. I asked the service guy the price to change plugs and was told $64. So I thought $10 a plug and about $25 labor, not bad...

I usually do all of this stuff myself. It is cold and I had gift certificates, so I figured okay, I'll be a little lazy this time. NEVER AGAIN.

By the way, I didn't pay them what they asked initially. I fought it 'cause that is beyond ridiculous. Maybe I should have skipped engineering school and got a job changing sparkplugs. The techs make more than I do...
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Old 01-22-2005, 04:27 PM   #12
Karl
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The techs don't make all the money. The dealership gets most of it.
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Old 01-23-2005, 12:02 PM   #13
Psydotek
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Yeah, sorry to hear about that... This is when finding a local shop comes in handy.
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Old 01-24-2005, 11:18 AM   #14
Charlie-III
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That sucks.

My last plug change cost me ~$32 and just over an hour (included doing a compression check as well).

I never have a shop do work I can do. I never get robbed that way and I know it is done correctly.
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Old 01-24-2005, 11:45 AM   #15
MrHorspwer
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I just took a look at the Chilton's labor time guide I have here at work... they're calling 2.1 hours to replace the plugs on a WRX. The dealership wasn't lieing to you on that one (for the record, Subaru's LTG pays 1.6 hours).

As for the plugs, $16/each is a bit on the high side. I would expect to pay somewhere closer to $10/each for platinum plugs from the dealer.

All in all, it doesn't sound like the dealer was scamming you. The parts price was a bit high, but they quoted you labor from a respected LTG, just like everybody else. IMHO, $100/hour labor rate is outrageous... but you knew their labor rate from the get-go.
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Old 01-25-2005, 06:14 AM   #16
file_id
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My cousin's mom owns a 2002 Camry and recently had an oil change and radiator coolant flush @ Manhattan Beach Toyota and they charged her $600. They probably took advantage of her because she was female who doesn't know anything about cars.
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Old 01-25-2005, 01:11 PM   #17
LyveWRX
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Quote:
IMHO, $100/hour labor rate is outrageous..
Yeah, I can agree but our local dealers rate is $80/hr. So thats about the right ball-park.

(what is file_id saying? what does his cousins moms brothers roomates girlfriends scamry have to do with sparkplugs on a SubaRatE wreks?)

(sorry I didnt mein to affend u)
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Old 01-26-2005, 06:01 PM   #18
finnRex
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You're complaining about $100/hr? Some MB and Lexus stores charge anywhere from $130-165/hr. $100/hr ain't cheap, but fact is a business is a business.



Mika
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Old 01-29-2005, 07:37 AM   #19
file_id
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I was doing a comparison of dealer rates. The fact is your going to a dealership you're going to get dealer rates. Dealer rates do go up if they are located in a reasonably expensive zoning area.

Materials for an oil change, coolant flush for a camry I'm guessing the most $50. So that leaves $550 dollars that was paid for labor. It is quoted as a 4 hour job for oil change, coolant flush, and "inspection". That means she was charged about $140 per hour. The Subaru dealerships around Southern California charge the $80 rate. Just like finnRex said, $80 service charge at a dealship is cheap compared to other car dealerships.
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Old 01-31-2005, 12:21 PM   #20
ride5000
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from now on, please drive to rhode island and i will change your plugs myself, while you wait, for an incredibly low price of just $200.



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Old 02-01-2005, 09:44 AM   #21
vile
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wow......i took my time and couldn't go past 1 1/2 hr......and i suck at teh wrenching
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Old 02-03-2005, 02:05 AM   #22
Al_Smokemcrack
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Took me an hour and a half, with the first 45min trying to get the plug wires off without breaking the poor things. They was stuck good.
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Old 02-04-2005, 03:52 PM   #23
ImprezaDude
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I do a tuneup in my parking lot for 50 bucks, thats wires, plugs, filters, normally I only charge 30 bucks + parts.
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