Welcome to the North American Subaru Impreza Owners Club Wednesday September 17, 2014
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
Mid West Subaru Owners Club
Here you can view your subscribed threads, work with private messages and edit your profile and preferences Home Registration is free! Visit the NASIOC Store NASIOC Rules Search Find other members Frequently Asked Questions Calendar Archive NASIOC Upgrade Garage Logout
Go Back   NASIOC > NASIOC Chapters > Mid West Subaru Owners Club Forum -- MWSOC

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads.
Reply
 
Thread Tools Display Modes
Old 01-24-2005, 12:20 PM   #1
shukes24
Scooby Specialist
 
Member#: 1052
Join Date: Mar 2000
Chapter/Region: MWSOC
Location: does it comfort you to know
Vehicle:
you fought
the good fight?

Thumbs down Need advise about Subaru Extended Warranty and CEL's

Well,
I've been getting CEL's since the end of fall. The car has now 47k miles and came with the Subaru Extended Warranty for 5yr/60k miles. The first time I got the CEL it was said to be due to old software on the ECU. So Evanston Subaru did the reflash and it went away. Now the 2nd time around about a month ago I get it again and they now say it is due to the fact the car needs a valve adjustment. He wasn't sure if it would be covered under warranty so I said get back to me. 3 weeks later now he calls and says that the Subaru Rep says it is not covered under the warranty. I'm in a pickle now because 1) the Subaru Warranty is USELESS 2) the car drives ok but if I don't get it done and go for an emissions testing I fail 3) they want f'ing $900 for this "adjustment"

I would like to ask: a) can this actually cause a misfire code? b) anyone have ideas as to what might be the problem and what are the problems if I don't get this done c) those that have the 60k warranty, what is it good for?

This sucks, and this will most likely be the LAST Subaru I own.

What a bunch of bull****...

Sorry just venting...

Oh and the car has NO engine performance mods and I drive like a grandma

Nirmit
* Registered users of the site do not see these ads.
shukes24 is offline   Reply With Quote
Old 01-24-2005, 12:47 PM   #2
Tim Sanderson
Scooby Guru
 
Member#: 6486
Join Date: May 2001
Chapter/Region: MWSOC
Location: S.E. wisconsin
Vehicle:
00 Impreza 2.5 RS
Blue Ridge Pearl

Default

Curious why this would'nt be covered. I understood that brakes,clutch,fluids and a couple other things were all that was not covered.

I think you're getting your chain yanked. Pull out your copy of the warranty and see what's up.
Tim Sanderson is offline   Reply With Quote
Old 01-24-2005, 12:54 PM   #3
Yotsuya
Scooby Guru
 
Member#: 935
Join Date: Feb 2000
Chapter/Region: MWSOC
Location: ಠ_ಠ
Vehicle:
Jack Soo Fan Club

Default

Find the code for the current CEL; maybe it's a symptom that doesn't require a valve job, which sounds like a nebulous "we don't know so we're going to do as much as we can charge" kind of fix. It reminds me of when Subaru replaced my parent's clutch slave and master cylinders when they lost pressure in the clutch. Five hours later the pressure was gone again; the clutch line had a leak. I wonder if SOA paid for the warranty work on that when a $25 part would have fixed it the first time.

Plus why would an adjustment not be under warranty? I was guessing the dealer wanted the work and figured you wouldn't kick if Subaru covered it.

Of course that's me being pessimistic...

Last edited by Yotsuya; 01-24-2005 at 12:59 PM.
Yotsuya is offline   Reply With Quote
Old 01-24-2005, 12:58 PM   #4
DoctorNick
NASIOC Supporter
 
Member#: 7022
Join Date: May 2001
Vehicle:
heh, DC ITCA are
my rides

Default

I would ask for a reason, they should have to give that to you at least. Really blows, but SOE is cheap bitches
DoctorNick is offline   Reply With Quote
Old 01-24-2005, 01:11 PM   #5
yo vanilla
Scooby Specialist
 
Member#: 71903
Join Date: Oct 2004
Chapter/Region: MWSOC
Location: appleton, wi
Vehicle:
07 WRX WRB
13 Mazda CX-5

Default

i wasn't aware that a valve adjustment on our engines would be considered a job that might need to be done at all. i can't think of any modern engines that would.

coming from a guy who works at car dealerships, and always gives the car manufacturere the benefit of the doubt when taking about warranty issues, SOA is full of it and their warranty practices regarding wrx's is worthless.
yo vanilla is offline   Reply With Quote
Old 01-24-2005, 01:36 PM   #6
Akirasoft
Scooby Guru
 
Member#: 2973
Join Date: Nov 2000
Chapter/Region: MWSOC
Location: Wonder Lake, IL
Vehicle:
2015 X3 35i M-Sport
Black

Default

Quote:
Originally Posted by DoctorNick
I would ask for a reason, they should have to give that to you at least. Really blows, but SOE is cheap bitches
substitute SOA for SOE and you have your answer.
Akirasoft is online now   Reply With Quote
Old 01-24-2005, 02:57 PM   #7
shukes24
Scooby Specialist
 
Member#: 1052
Join Date: Mar 2000
Chapter/Region: MWSOC
Location: does it comfort you to know
Vehicle:
you fought
the good fight?

Default

well i got off the phone with the warranty company and started a case. i also called the dealership and asked what the difference bewteen this CEL and the last time i had the same problem. he stated that its the technicians call. same code same everything, but this time its a $900 job only on 1 cylinder too (#4) the warranty place found the $900 tag funny too...

i asked if this was common...they said no. they deny and call it maintenance. typically new cars need a valve adjustment 100k miles or so...unless you own VTEC powa! i did not find any verbiage in the manual that a valve adjustment is required or part of the maintenance schedule (unless I'm blind).
shukes24 is offline   Reply With Quote
Old 01-24-2005, 03:13 PM   #8
DoctorNick
NASIOC Supporter
 
Member#: 7022
Join Date: May 2001
Vehicle:
heh, DC ITCA are
my rides

Default

so are you gonna get it covered? ask what tecs you talked to. Lord knows I know them
DoctorNick is offline   Reply With Quote
Old 01-24-2005, 03:16 PM   #9
BrianH
Bing user
Moderator
 
Member#: 44383
Join Date: Sep 2003
Chapter/Region: MWSOC
Default

I thought that there was a TSB released for the valve adjustment? Perhaps hondaslayer can chime in on this?
BrianH is offline   Reply With Quote
Old 01-24-2005, 03:26 PM   #10
8Complex

Moderator
 
Member#: 922
Join Date: Feb 2000
Chapter/Region: MWSOC
Location: Schaumburg, IL
Vehicle:
04 FXT
Red

Default

A "Valve Adjustment" in a DOHC motor requires replacing of shims in the heads. These are not wear items, and I don't see why SoA would not consider this part of the powertrain waranty. In an RS, they could come out of adjustment, but you can't lose adjustment in a DOHC car due to the fact that there IS no adjustment! These cars are set like crap from the factory, valvetrain-wise, so I wouldn't be surprised if it was too open to begin with.

What is the exact CEL code that it is throwing? Misfire (P0300, P0301?)
8Complex is offline   Reply With Quote
Old 01-24-2005, 03:51 PM   #11
HndaTch627
Scooby Guru
 
Member#: 6551
Join Date: May 2001
Chapter/Region: MWSOC
Location: Carol Stream, IL
Vehicle:
'01 GC8 Dinged STM
'09 Concours 14 ABS Black

Default

it'd be a P0304 if it's a cylinder #4 misfire, btw i'm not sure how this wouldn't be covered because if it's NOT a valve adjustment issue(which in that car isn't supposed to be done till 100K) then it's a burned/carboned valve. I suggest running some top engine cleaner thru it or a Valvoline Synpower fuel system cleaner/decarboner...it's cheaper then a valve adjustment
HndaTch627 is offline   Reply With Quote
Old 01-24-2005, 03:53 PM   #12
WRXVT
Scooby Specialist
 
Member#: 17979
Join Date: Apr 2002
Chapter/Region: MAIC
Location: NOVA
Vehicle:
335i Blue

Default

Quote:
Originally Posted by Tim Sanderson
Curious why this would'nt be covered. I understood that brakes,clutch,fluids and a couple other things were all that was not covered.
brakes, clutch etc are covered under 3/36
WRXVT is offline   Reply With Quote
Old 01-24-2005, 03:55 PM   #13
HndaTch627
Scooby Guru
 
Member#: 6551
Join Date: May 2001
Chapter/Region: MWSOC
Location: Carol Stream, IL
Vehicle:
'01 GC8 Dinged STM
'09 Concours 14 ABS Black

Default

Quote:
Originally Posted by WRXVT
brakes, clutch etc are covered under 3/36
try again, 12mo/12k wear items, never covered under 3yr/36k unless they admit that there is a known problem with them
HndaTch627 is offline   Reply With Quote
Old 01-24-2005, 04:47 PM   #14
DoctorNick
NASIOC Supporter
 
Member#: 7022
Join Date: May 2001
Vehicle:
heh, DC ITCA are
my rides

Default

I think the previous owner fuked up your car.
DoctorNick is offline   Reply With Quote
Old 01-24-2005, 07:02 PM   #15
shukes24
Scooby Specialist
 
Member#: 1052
Join Date: Mar 2000
Chapter/Region: MWSOC
Location: does it comfort you to know
Vehicle:
you fought
the good fight?

Default

yep P0304...thanks jer i'll try the cleaner out.

neal, i doubt it was either myself or the previous owner

it just don't seem right...$900 i'll try and pull the code myself and see if its still there, because the lights gone away
shukes24 is offline   Reply With Quote
Old 01-24-2005, 11:16 PM   #16
WRXVT
Scooby Specialist
 
Member#: 17979
Join Date: Apr 2002
Chapter/Region: MAIC
Location: NOVA
Vehicle:
335i Blue

Default

Quote:
Originally Posted by HndaTch627
try again, 12mo/12k wear items, never covered under 3yr/36k unless they admit that there is a known problem with them

you try again. its 3/36 stated simply on www.subaru.com Look it up and learn something before being a jerk.

WRXVT is offline   Reply With Quote
Old 01-24-2005, 11:19 PM   #17
DoctorNick
NASIOC Supporter
 
Member#: 7022
Join Date: May 2001
Vehicle:
heh, DC ITCA are
my rides

Default oh nos !!1!

DoctorNick is offline   Reply With Quote
Old 01-24-2005, 11:32 PM   #18
WRXVT
Scooby Specialist
 
Member#: 17979
Join Date: Apr 2002
Chapter/Region: MAIC
Location: NOVA
Vehicle:
335i Blue

Default

Yeah the warranty is pretty good for wear items. Heck I even got a new battery replaced under warranty after 3 years because it was tested "low." I've also gotten a couple sets of wipers covered after 1/12... its a good policy that is stated clearly on their website and by my service manager, although I wouldn't be surprised if some subie dealers tried to skimp on it.
WRXVT is offline   Reply With Quote
Old 01-25-2005, 12:04 AM   #19
Akirasoft
Scooby Guru
 
Member#: 2973
Join Date: Nov 2000
Chapter/Region: MWSOC
Location: Wonder Lake, IL
Vehicle:
2015 X3 35i M-Sport
Black

Default

Actually, the wear item thing was changed recently jer. For example, in Paul's RS the wear items were covered as you stated. Was changed for 2002 model year IIRC.
Akirasoft is online now   Reply With Quote
Old 01-25-2005, 12:09 AM   #20
BrianH
Bing user
Moderator
 
Member#: 44383
Join Date: Sep 2003
Chapter/Region: MWSOC
Default

lol I haven't seen anyone call someone a jerk in a while.

nippleheads.
BrianH is offline   Reply With Quote
Old 01-25-2005, 12:47 AM   #21
8Complex

Moderator
 
Member#: 922
Join Date: Feb 2000
Chapter/Region: MWSOC
Location: Schaumburg, IL
Vehicle:
04 FXT
Red

Default

That doesn't seem right... I thought they changed in 03-04 to that 3/36, but according to their site even the 01's have a 3/36 on wear items. I could've sworn that there was a TON of 02's that had a hard time getting their brakes covered after 12k... you remember those crappy front brakes that fell apart on so many people.
8Complex is offline   Reply With Quote
Old 01-25-2005, 01:31 AM   #22
tooocool49723
Scooby Specialist
 
Member#: 67127
Join Date: Jul 2004
Chapter/Region: MWSOC
Location: Belleville, MI
Vehicle:
3.3 I <3/h8 my GF3
1.8-2.5-2.2-2.5-2.2-3.3

Default

In any case, would this throw a misfire code?
tooocool49723 is offline   Reply With Quote
Old 01-25-2005, 01:40 AM   #23
8Complex

Moderator
 
Member#: 922
Join Date: Feb 2000
Chapter/Region: MWSOC
Location: Schaumburg, IL
Vehicle:
04 FXT
Red

Default

Well, my 02 manuals don't say anything about OBD-II codes, strangely, but my 00 manuals do. I looked through and they said to check everything from fuel pressure, injector, to spark plug, to the compression... but not a word about the valve clearance or listening for anything too loud.

I suppose if one really wanted to test the theory, they could dampen the knock sensor somehow, so that it didn't pick up any irregular noises, and then re-run the car through it's tests.
8Complex is offline   Reply With Quote
Old 01-25-2005, 07:47 AM   #24
WRXVT
Scooby Specialist
 
Member#: 17979
Join Date: Apr 2002
Chapter/Region: MAIC
Location: NOVA
Vehicle:
335i Blue

Default

Quote:
Originally Posted by BrianH
lol I haven't seen anyone call someone a jerk in a while.

nippleheads.
I save my serious insults for the interweb
WRXVT is offline   Reply With Quote
Old 01-25-2005, 08:23 AM   #25
b4wantab
Scooby Specialist
 
Member#: 21293
Join Date: Jul 2002
Chapter/Region: MWSOC
Location: Oak Park, IL
Vehicle:
05 OB Black Bean
1969 W-30

Default

Evanston does not rate the high in my book.

I have been able to call the 800 number and talk to a person not a machine. They seem to be very helpfull or at least they try.

I picked up the extended Gold warranty and am finding out that it is worthless. It does not cover rubber items, so if there is a piece of rubber anywhere on the item in question it is not covered. So says the dealer.

Anyway, lets us know what it happens and if contacting SOA directly gets you anywhere.

Peace,

Greg
b4wantab is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Anyone have a contact number for Subaru extended warranty refunds? Wraith Off-Topic 1 01-25-2005 01:03 PM
('93-'01) Anyone here have a non Subaru Extended Warranty? inurb Impreza Forum 5 03-04-2004 09:11 AM
Subaru Extended Warranty BritSti STi Forum Archive 2 06-10-2003 03:10 AM


All times are GMT -4. The time now is 08:19 PM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2014 Axivo Inc.
Copyright ©1999 - 2014, North American Subaru Impreza Owners Club, Inc.