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Old 06-26-2014, 08:06 PM   #1
Scooby Specialist
Member Sales Rating: (13)
Member#: 39541
Join Date: Jul 2003
Chapter/Region: MAIC
Location: Northern VA
2002 WRX & 2004 STI
WR Blue

Default TurboXS RFL BOV

Remember the time not long past when you bought small items from TurboXS like BPV/BOVs, boost contollers, etc. and they came in those cool little blue boxes with the clear plastic display window? Well I recently purchased an RFL and it was in a plain white box wrapped up like this:

After opening the brown paper to check everything out, I discover that it is missing the block off plug for the recirculation hose. The Mach V guys took care of the mistake and contacted TurboXS directly.
The new plug arrived today, so I go to pick it up only to discover that this is what TurboXS supplied:

I'm sure all of both of these are cost cutting measures by TurboXS to continue to provide their products at an economical price point. I applaud them for the effort as I have never been a fan of fancy packaging. Save the money and give me better quality. But to supply a cheesy plastic plug instead of the old model metal one; ARE YOU GUYS SERIOUS? I am not going to potentially risking damage by installing that cheap piece of plastic on my car.
I called TurboXS up today to ask what gives. Raj(?) answered the phone and listened to what I had to say. All I got in return was "Okay" and a hang up when I replied "really?". Since Raj was of no help, I guess my only option is to go to a competitor and purchase one of these:


So to TurboXS - Guys, I like your products but I think you went TOO far in cutting costs on this one. What did that metal plug cost you? $4 maybe? I would rather you pass the cost on to me rather than sending me a plug that looks like an ebay part.


Dan from Mach V spoke with Mike (owner) from TXS and raised the issue about the plastic plug. Mach V actually did a test and couldn't get the plug to create an airtight seal. Anyway, Mike agreed that the plastic plug was not the correct answer and is sourcing an American manufacturer to supply billet plugs. This action will take several weeks before it is available, but the bottom line is TXS will again supply billet plugs with their RFL line. Thanks to Mike for seeing the error and Dan for being our advocate!!
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Last edited by gagliano; 06-30-2014 at 06:05 PM.
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