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Old 06-14-2010, 04:35 PM   #301
tenchu
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Last edited by tenchu; 06-16-2010 at 05:12 PM.
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Old 06-14-2010, 04:47 PM   #302
Element Tuning
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Quote:
Originally Posted by tenchu View Post
Not given you one business day? I've been trying to contact you since 12-noon CST on Thursday the 10th. I didn't hear anything back from you until after Jorge@P&L let me know he got ahold of you. After you stated you didn't have any record of me running direct, I even forwarded you the conversation we had via your sales email address. You've basically been saying "**** you" in not so many words, through every response email i've gotten. Like I said on the RS25 thread I posted, I understand humans make errors, as do I, but humans also (typically) try to fix those errors, when pointed out.

And also, I got a factory ecu pinout, and the engine came factory with direct fire coils. This is NOT a usdm engine with waste spark.

http://www.vwrx.com/electrical/95%20...g%20Charts.xls
You can keep going on this all you like and it's not going to help me move forward with your situation. I said I didn't have a record (your invoice) but that I would look into my email history with you.

- You trying to call and not getting hold of me is unfortunate but you didn't leave a message until 4:45 pm on Thursday. I never realized you were trying to get hold of me until then.

- Jorge at P&L sent me an email on Thursday 6:22 pm after we closed.

- I replied to Jorge on Friday at 8:45 PM when I finally had a chance to start catching up on emails after working endlessly helping another customer.

- Your first email to me came at 9:41 AM on Friday.

- I replied to your email at 7:45 PM on Friday when I sent another customer off to Chicago to race.

My point here is that I've been extremely responsive to you as this is not instant messenger. It's clear that I made someone else extremely happy working from morning to night but I upset another customer in the process by making you wait one day. If I can hold my company to respond in one day I'm happy as I deal with companies that never, ever get back to me!

It's clear that you'll never understand or be happy with what I've attempted to do for you.
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Old 06-14-2010, 04:50 PM   #303
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Quote:
Originally Posted by tenchu View Post
Thanks, if this ends up being a mistake out of your hands, i'll gladly apologize and request the admins to remove my threads from the forums. If you would have merely returned my phone calls, or shot me an email saying "Hey, i'm working with P&L on this" I wouldn't have had a problem. Its the fact that you completely blew me off, and then when I finally got a hold of you, you wanted to blow me off some more. Like jblaine said, keep your customers posted. You could've had a return customer Phil, up until Thursday, you were an alright guy to deal with, all I asked for was a little respect, and at least let me know you were working SOMETHING.
My prior email is trying to illustrate I was not trying to blow you off. My responsiveness was limited given my efforts with another customer.

When I said I had no record I offered to look more into it and I needed time, that's all. I hadn't made a decision yet as what I was going to do to correct any mistakes or miscommunication at that point.
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Old 06-14-2010, 04:56 PM   #304
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Quote:
Originally Posted by lil shoaf View Post
I've tried a few times, but I can't get the Nem 2.5 r12 or 15 to load on my Windows 7 system.. I get the

Component 'COMDLG32.OOCX' or one of its dependencies not correctly registered; a fils is missing or invalid

error... I tried to directly download the files however I keep getting it.. I'm running a netbook so I don't have a cd rom for my origional Hydra CD.. Any ideas or anyone else running into this??

EDIT: Scratch that. I used my Thumb drive to install Windows 7 Ultimate inplace of that crappy Windows 7 Starter that was preloaded. No more issues with the Nem program, now lets hope the USB-Serial works.. LOL..
Ok moving on to Windows 7 64 bit installation. I tuned a 2008 STi the other day and the customer had Windows 7 64 bit and said he had similar problems installing the software.

I walked him through it, right clicked on the "setup.exe" and had him "run as administrator." What do you know it installed properly and I setup the software for him. I'm not sure which version he had however.

Hope this helps.
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Old 06-14-2010, 05:02 PM   #305
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Last edited by tenchu; 06-16-2010 at 05:12 PM.
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Old 06-14-2010, 05:31 PM   #306
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We'll get you straightened out don't worry. The problem with email sometimes is that you can misread it depending on your mood and clearly you were upset. When I'm busy which is always I'm often to the point and factual and can be misinterpreted.

Like I said we'll get you sorted out and I honestly hope that Hydra has you one pin off on the harness as it will be a simple and easy fix.
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Old 06-14-2010, 06:58 PM   #307
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Quote:
Originally Posted by tenchu View Post

Maybe I mis-understood your last email then, but from the way I read it, it seemed to say "You got what you got, all sales final". If it was a mis-communication error, I apologize. And I understand your time is limited, which is why I tried to call you initially, rather than emailing you, since we could have had this straightened out in a 3 minute phone call, rather than emailing one line at a time, and drawing this out for 4 days. This could have been all straightened out by Friday, and my car could have been tuned and running now, with a simple phone call.
I do think you misinterpreted everything I said and I understand you were upset. I'll let others judge if my emails came across as you feel they did. Now I can't post your emails but here are pieces of mine where I'm trying to get time so I can make an informed decision about what I did and what my course of action should be:

" Because for the last two days I've been tuning a race car for a team out of Chicago so they could race this weekend. I haven't singled you out I haven't replied to any voicemails. Besides I've been working directly with Jorge so I felt in my limited time that was the most productive. In two emails the problem was realised so this was a smart move.

If we didn't get you the correct harness I apologize but I don't see it in any of my documentation."


" I can't answer much more because I can't look up anything from my phone since everything is at the office. I will look up your order date, your email sequence, the serial number, and the original map to see what went wrong. I just can't do this now. All I remember is that I had two orders for 95 jdm Hydras at the same time which is very rare and the other I tuned here and it tuned as it should."


" Forward this to Jorge and if he wants I can call him tomorrow as I will be in the shop but hopefully not working another 14 hour day because after 3 of these I'm not thinking clearly "


" I understand where you are coming from but was never Hydras responsibility to wire your car just add the two wires so you could run the direct fire coils correctly."


I just don't think I ever sent an email that hinted at "all sales final" or "You've basically been saying "**** you" in not so many words." I just want people to realize I'm always professional and when I don't have an answer I don't make one up, I always will look up the facts. After I review the facts if I screwed up, and trust me I have, I will always make good. If Hydra screwed up I will ask them to make it right.
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Old 06-14-2010, 07:15 PM   #308
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Last edited by tenchu; 06-16-2010 at 05:12 PM.
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Old 06-14-2010, 08:55 PM   #309
Element Tuning
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That's correct. The map doesn't really matter since even with 4 individual coils you can fire them bank to bank instead of sequentially. By checking both direct fire and wasted spark it will work for both. If it was a wasted spark setup but only direct fire was selected it wouldn't run correctly.
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Old 06-16-2010, 05:16 PM   #310
Element Tuning
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Ok just to close this saga and move on with this customer directly, Hydra will double check the harness (may be a problem but I can't confirm) and provide a wiring diagram so everything on the car can be confirmed since the car's wiring appears to be altered. This car has had the engine and ECU wiring harness modified from direct fire to "wasted spark" incorrectly. Basically cylinders 1-2, and 3-4 are wired together to two coil driver outputs and this is not correct. For "wasted spark" the cylinders should have been wired 1-3, 2-4 (fire bank to bank) but I don't know why they would have even done this to a direct fire car as the wiring could have been left as is.
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Old 06-20-2010, 03:59 PM   #311
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Did P&L do that?
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Old 06-20-2010, 04:24 PM   #312
tenchu
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Did P&L do that?
I don't think so, in fact, I doubt it, but I haven't had a chance to verify anything yet, I just got back home from the 1900mi drive with the Subaru on the trailer. Hopefully tomorrow i'm going to go out and start tracing wires. I think there may be some confusion, the car was converted to GDB coils w/ igniter delete, i'm thinking they may have confused the wiring in the bay, I don't see how it would run right all this time wired as waste spark when the factory ecu was meant for direct fire. Waiting on my shipping label to come, so I can ship the Hydra harness back and have it checked/repaired, hopefully this all goes quick, trying to make it to a time attack event on the 10th!
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Old 08-02-2010, 07:23 PM   #313
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Hi

Just wondering, did we let this thread die?
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Old 08-02-2010, 08:04 PM   #314
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Not officially, no.
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Old 08-02-2010, 08:50 PM   #315
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Nice time to begin maybe an "official" new one
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Old 08-05-2010, 11:12 AM   #316
Element Tuning
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When I have news about Hydra 2.7 I'll post it here but I won't do that until it's close to release and it's not quite there yet.
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Old 08-05-2010, 01:02 PM   #317
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Does this mean you finally got a beta Phil?
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Old 08-10-2010, 06:55 PM   #318
Element Tuning
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Yes I have a beta but it's too beta so I haven't tested it yet. Basically I would have to tune 100% from scratch and I don't have time so we are waiting for the software update that will allow me to import the Element base maps to test.

Ok now onto Windows 7 64 bit. I installed the Nemesis software 2.6 R9 after "running as administrator." What I noticed is that the default shortcut for the program is set for C:\Program Files (x86)\Nemesis and it should be C:\Program Files\Nemesis. What I did was go to that location where you see the "Nemesis 2.5r9" application, right clicked, and set a shortcut to the desktop.

Software works as it should. I will work on getting connected now with a USB adapter.
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Old 08-30-2010, 12:23 AM   #319
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Quote:
Originally Posted by Element Tuning View Post
At this point your only option is a AIM Sports Digital Dash which is not a gauge. For 2.7 there will be gauge options so I would hold out until that option is available.
I know its a bit of an "old" post

I have a doubt, is it ok to leave the WB sensor for a daily driver? I mean 100% daily use?
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Old 09-15-2010, 03:34 PM   #320
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Phil Is The Man!

Last edited by Chandy69; 09-15-2010 at 05:01 PM.
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Old 09-15-2010, 04:59 PM   #321
Element Tuning
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Chuck,

Please email me with the details of your problems, year and model car, along with the Hydra serial number. I may be able to offer some advice and if not I'll issue you an RMA# to have Hydra EMS take a look.

Thanks,
Phil Grabow
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Old 09-15-2010, 05:01 PM   #322
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Thanks Phil!

Last edited by Chandy69; 09-15-2010 at 05:24 PM.
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Old 10-04-2010, 05:36 AM   #323
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has anyone used A hydra 2.5 with a Dashdaq
I would apreciate some tips
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Old 10-08-2010, 04:32 AM   #324
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Phil, the new EFR series Borg Warner turbos to be released after Sema will have an option of a speed sensor. Could this be connected to the Hydra 2.6 or 2.7 and what would be beneficial with having this added information?
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Old 10-22-2010, 12:11 PM   #325
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Phil, the new EFR series Borg Warner turbos to be released after Sema will have an option of a speed sensor. Could this be connected to the Hydra 2.6 or 2.7 and what would be beneficial with having this added information?
Honestly since the Hydra is speed density and tuned with such high resolution I don't know that there will be a benefit. See as you increase boost when tuning a Hydra you move into an all new load column so as you tune for higher boost you are accounting for the decreased efficiency of the turbocharger.

If you have a boost leak then maybe the speed sensor could be used for fuel cut to protect the turbocharger from spinning into trouble. Given most turbochargers these days can handle 40 psi I'm not sure even that is anything to worry about.
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