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Old 04-14-2005, 10:16 AM   #1
Bradus
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Volvo XC90-T6

Default Dealer: synthetic oil will void the warranty on your STi.

Hi,

I dropped my STi off at Wilmington Subaru this morning to have the left rear strut replaced under warranty, per my posts in other threads elsewhere on NASIOC regarding clunking sounds. But I digress.

While I was chatting with the service desk representative we got talking about after market stuff and he happened to mention that you shouldn't do anything to the car because it will voide your warranty. I could have debated him on this but chose not to since I had not yet had my caffeine injection at Dunkin Donuts.

What almost floored me was his next comment. He told me that you shouldn't even use synthetic oil in the STi or else Subaru will void the warranty. I had never heard of such a thing before and asked if he was sure. He said he was and added that the sales person should have told me that when I bought the car. I don't use sythetic oil anymore - I got tired or reminding everyone at oil change time - so this doesn't affect me directly.

I was curious to learn whether this issue has been brought to anyone's attention before. Can synthetic oil be that dangerous?

David
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Old 04-14-2005, 10:17 AM   #2
gusto
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stick his hand in your 2005 craftsman snowblower.

hes a moron.
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Old 04-14-2005, 10:20 AM   #3
Bradus
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Default

Quote:
Originally Posted by Gusto_MA
hes a moron.

Yes, I believe you're correct. The frightening thing is that he's not that unusual in service departments.
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Old 04-14-2005, 10:45 AM   #4
AndyH
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He is ignorant and totally incorrect, the STi Owner's Manual even states clearly that synthetic oil CAN be used.
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Old 04-14-2005, 12:23 PM   #5
WRC-Go
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Give some burger-flop refugee a computer screen, a nametag, and a job title, and they think they're instant experts about everything. Sheesh... I'd like to have a buck for every yahoo who's given laughable info like that to me. Were you able to keep a straight face?
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Old 04-14-2005, 12:50 PM   #6
bluesubie
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I hope you don't continue going there. Just show him the owner's manual where it refers to synthetic oil.

-Dennis
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Old 04-14-2005, 01:21 PM   #7
obxtoy
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Even my WRX says you can use sythetic in the engine. Just not recommended for transmission and rear.
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Old 04-14-2005, 01:26 PM   #8
wgb113
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My '04 RS even says you can use synthetic. It basically states you can use any reputable oil that is of the correct weight.

What a dumb ass.

Bill
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Old 04-14-2005, 02:12 PM   #9
Uncle Scotty
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Call SOA and report him, please.....he should NOT be a Subaru representative.
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Old 04-14-2005, 02:52 PM   #10
Bradus
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Default

He claims he used to work at Natick Subaru. Perhaps that explains things.

Either way, I will definately refer him to the user manual. I recall reading that soon after getting my STi but didn't remember it when he fed me this line.

He was pretty insistant however; even claimed that SOA had sent technical notices to all distributors nationwide about it. Funny how they didn't see fit to send letters to customers.
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Old 04-14-2005, 04:30 PM   #11
Unabomber
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That guy is an idiot. If he told me that, I would punch him in the neck and call SOA on his butt.
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Old 04-14-2005, 04:55 PM   #12
Hayes
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They won't let him work on Subaru vehicles so the only thing open was a desk. enought said !!!!!!!!!!!!!!!!!!!!!!!!!!
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Old 04-14-2005, 05:52 PM   #13
Pakin
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At work, we use a Synthetic blend (Castrol). Sack him in the kick and say, "I'll take your job".

-paK +11
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Old 04-14-2005, 09:08 PM   #14
OneOBS
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Quote:
Originally Posted by Gusto_MA
hes a moron.
That's "maroon." Where's Bugs Bunny when you need him, huh?
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Old 04-19-2005, 08:20 AM   #15
WRX03
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Right down and give him the address to this thread.
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Old 04-19-2005, 08:34 AM   #16
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That's disappointing to hear, the Wilmington folks had struck me as more mod-friendly than other dealers. There's always a few mod'ed subies parked there for service. It probably means that I just got lucky with the right people when I went in last time. I may not be so lucky in the future.
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Old 04-20-2005, 08:04 AM   #17
subarurabbit
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Hi David,

check this article from Summer 2000 of Subaru Endwrench magazine: http://endwrench.com/main.php?smPID=...php&&RECID=199
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Old 04-20-2005, 08:45 AM   #18
FujiFast
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If you're talking about the dealership in MA, their service department is a joke. I'll never have service done there. They're rude and arrogant and I can't say I trust them. I generally find people like that less than competent, they usually try to make up for their lack of ability with BS. I bet that claim about synthetic was just to scare you into getting all your oil changes done by them.

BTW, don't wash your car with soap, because it'll void your warranty!

If you have the time, I would suggest driving up to Exeter Subaru(about 45 min from Wilmington Subabu) for your future fixes. I find them MUCH better in every aspect.
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Old 04-20-2005, 08:50 AM   #19
FujiFast
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Quote:
Originally Posted by subarurabbit
Hi David,

check this article from Summer 2000 of Subaru Endwrench magazine: http://endwrench.com/main.php?smPID=...php&&RECID=199
From the article linked above ^^
Quote:
Use of Oil Additives
Subaru of America does not recommend
the use of any engine oil additives in any
Subaru engine crankcase. Subaru engines
are designed to be lubricated with normal
petroleum or synthetic-based engine oils in
the viscosity and grade indicated in the
Owner’s Manual for each specific engine
and usage condition.
Subaru has not tested the effectiveness or
compatibility of any engine oil additives.
However, the use of such additives does
not void warranty coverage. Usage of any
additive is at the owner’s discretion. Since
Subaru has not tested the compatibility or
effectiveness of any such additives, should
an engine failure occur that is determined
to be caused by the incompatibility or performance
of such an additive, the vehicle
owner would be be referred to the additive
manufacturer to request reimbursement of
the cost of the repair.
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Old 04-21-2005, 01:20 AM   #20
BacaPL
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another example of Dealer over-qualified moronic technican
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Old 04-21-2005, 10:24 AM   #21
BryanH
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stupidity like this makes teh baby jesus cry....
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Old 04-21-2005, 11:49 AM   #22
jay25RS
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Default

Quote:
Originally Posted by obxtoy
Even my WRX says you can use sythetic in the engine. Just not recommended for transmission and rear.

IIRC, '04 WRX's are factory filled with synthetic tranny fluid.

-Jason
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Old 04-21-2005, 02:15 PM   #23
beefyib123
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Default

^^^^^^^and this is why i always warrantys arent worth the paper they are printed on. I am a little fired up right now about people other than me working on my car. after yesterday i am not letting ANYONE! work on my car.

More on that in another post a little later.
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Old 04-21-2005, 09:03 PM   #24
Mike Wevrick
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Service reps are usually not even mechanics; more like glorified receptionists.

Quote:
Originally Posted by jay25RS
IIRC, '04 WRX's are factory filled with synthetic tranny fluid.

-Jason
nope; it's dino.
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Old 04-21-2005, 10:44 PM   #25
strohausii
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Quote:
Originally Posted by jay25RS
IIRC, '04 WRX's are factory filled with synthetic tranny fluid.

-Jason
? Which one? First i've heard of this.

(Even Evos have had warnings about using synth in their trannies too).
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