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Old 06-15-2005, 12:18 PM   #1
AtomicSubie
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Cool Chaplin's sold a Damaged STi as New on accident and then switched it out for free.

Granted I don't post much here, but if you look back in my history I've only said good things about Chaplin's... until now.

A friend of mine went into Chaplin's this weekend to buy a brand new STi. He walked out a fairly happy customer. Chaplins later contacted him and told him that he had a wrecked car. Since the transaction happened over a weekend, the sales person didn't find out until too late. Chaplin's contacted him and swapped out the car... for free, but damn right it should have been free.
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Last edited by AtomicSubie; 06-17-2005 at 11:12 PM.
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Old 06-15-2005, 12:37 PM   #2
Basshead
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oooh snap...i can hear some serious legal actions coming from this if he was indeed sold the car as new...very shady and illegal i would think...
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Old 06-15-2005, 12:39 PM   #3
jonnysubby
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That's BS!! I don't doubt that crap happens though...As previously posted I don't know if there are really any decent Subaru dealerships around here. Doesn't Jamie work at Chaplins now? I know she really doesn't deal with the car sales, but maybe she can help you with this.
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Old 06-15-2005, 12:41 PM   #4
kickitjp
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That actually happend to my brother...(it wasn't a Subaru though)

He bought a (what was) new truck, it broke down and he took it to a different dealership to get it fixed. The mechanic actually remembered the truck and said that it had been halfway submerged in a lake.....and he dug out the paperwork to prove it!

So obviously we threatened to sue to other dealership, filed a complaint with some car sales association (to find out he's got tons of complaints)

The dealership refunded our money and took the truck back...I guess we really could have sued him, but we really didn't have a lawyer.
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Old 06-15-2005, 12:48 PM   #5
Randoramma
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Something kinda similar happened to me when I bought my first new car. It was a little S10 that I bought at Good Chevrolet. It was sold as a new car, but then I got it home and some of the paperwork was already filled out by some siding company. But it was a good truck otherwise.

Randy
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Old 06-15-2005, 05:11 PM   #6
Tizzle
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You gotta realize, car salesmen work at car lots. My friend is one, there pretty much all the same.(gross generalization )
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Old 06-15-2005, 05:45 PM   #7
Subie Gal
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i am not in sales.

i do know this much.... no way would Chaplins (or any Subaru Dealership around here anyway) try to pass of a trashed car as new.


again, i'm not in sales
but the STi your friend bought... how many miles were on it at the time of purchase?

possible (ya think?) that this STi was um.. maybe bumped into on the dealership lot then repaired (ya think?)

possible (ya think?) that this STi could have been damaged in delivery, then repaired?

this kind of thing happens.
scratches happen. scuffs, dings, dents, they can happen in transit.

if (and again i am not in sales) - IF one of these scenarios was the case,
it's still a new car... and should be sold as new.
(pretty sure that's not just my opinion, but a legality - i'll check on that for you though.)

i would be willing to do what i can to find out about your friend.

know this though
regardless of what you think,
dealerships are not the devil you apparently think they are.

and you need to remember that slander is a very bad thing...
Jamie
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Old 06-15-2005, 06:11 PM   #8
Subie Gal
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update

okay people
before spouting off on the intra-web.. it's best to get the facts
and to make sure you get the correct facts

Thanks for bringing this up though, as I just
i went to our general manager and got the scoop...

Here it is in a nutshell to clear the air and end this before it really gets going.

The Sti in question was a dealer trade in.
so....
Chaplin's collects said STi from the other dealership
en route, the driver is rear-ended
car is repaired - $5-6k in damages

But... over the weekend, STi is sold.
sales person was not aware of the damage
*damages were not noted in this this cars file
(they are noted there now you can bet!!)

This error is caught SOON AFTER said customer takes his STi home

Customer is contacted BY THE DEALERSHIP - Chaplin's!!!
(not via running a vin somewhere)

Customer has since been placed in different STi

really. that's all there is to it.
*the Salesperson was spoken to
*someone was repremanded regarding the original paperwork
*The Customer was made aware of the issue and placed in nice, new, perfect car
*The dealership owned up to it's error

*shrug*
there is your nutshell.
The mistake i see here is lack of notation in the paperwork filed

The customer was contacted immediately
And given a different car... immediately

Told you there was a simple solution

I like working here. These are good people guys.
Honest Mistake... but good folks all around.

shout with questions...
i'll be your dealership liaison!!

Jamie
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Old 06-15-2005, 06:37 PM   #9
SeattleWRX
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I knew Jamie would be all over this when I read the post. Sounds like the situation has been handled perfectly, and it's unfortunate that it did happen, but sounds like all parties should be happy.

What are they doing with the damaged STI? Chaplins should have a part-out for us!
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Old 06-15-2005, 06:55 PM   #10
Basshead
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kick ass..their back on my good list

ok jamie, here's my first liaison question for, when are they doing below invoice deals on sti's, hehe
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Old 06-15-2005, 08:14 PM   #11
Skibum4444
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must not be a good friend if he gave you a bunk story.
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Old 06-15-2005, 09:30 PM   #12
juan23
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I don't know how I remember this crap but back in the early 90's a Dr. I think his name was Gore or Moore sued BMW for $2,000,000 and WON for selling him a repainted car that was sold to hims as new. It went way up in the court system. He like paid $40,000 new and it just stuck in my head how in the heck you get two million for a 40k car.
Glad it all turned out well at the dealership for all parties involved. Just a bit of car trivia I remembered from a newspaper article form back in the day.
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Old 06-15-2005, 10:12 PM   #13
wkw
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Quote:
Originally Posted by juan23
I don't know how I remember this crap but back in the early 90's a Dr. I think his name was Gore or Moore sued BMW for $2,000,000 and WON for selling him a repainted car that was sold to hims as new. It went way up in the court system. He like paid $40,000 new and it just stuck in my head how in the heck you get two million for a 40k car.
Glad it all turned out well at the dealership for all parties involved. Just a bit of car trivia I remembered from a newspaper article form back in the day.

here is a link to the case
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Old 06-15-2005, 10:17 PM   #14
Syms-STI
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we purchused 4 subaru from chaplin: WRX, forster and 2 STIs. and the after sell service is great. if we are going to get another subaru again, I will go back there
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Old 06-15-2005, 10:32 PM   #15
srf
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If I'm reading that correctly (dealer trade in) it was also a used car? Or does that just mean an intra-dealer exchange?
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Old 06-16-2005, 01:12 AM   #16
AZ-GT
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"and you need to remember that slander is a very bad thing..."

So where's the slander - none of the things he said we're untrue.
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Old 06-16-2005, 01:15 AM   #17
kickitjp
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Quote:
Originally Posted by AZ-GT
"and you need to remember that slander is a very bad thing..."

So where's the slander - none of the things he said we're untrue.
Agreed. Until he got that call from Chaplin's everything from what he said was true, and totally justified.
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Old 06-16-2005, 01:17 AM   #18
Subie Gal
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regarding the slander... ya gotta be careful about this
especially on the internet where your IP can be traced to your door.

the comments were all pretty much untrue and unfounded
the dealership did not try to pass off a wrecked car as new

the customer was notified immediately when the paperwork error was found
nobody intentionally did anything misleading or sneaky
to insinuate such without fact can be an attorney's field day.
trust me, i know enough attorneys (my rally co-driver is one )
blah blah blah insert legal jaron here...

*shrug* it's a done deal over with and the customer apparently is satisfied with his new car...

so, all that aside
dealer trade is a swap with another dealership for a new car
dealers do it all the time.
and i guess this one was hit en route
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Old 06-16-2005, 01:19 AM   #19
srf
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So threats are better than slander? Hmm....
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Old 06-16-2005, 01:58 AM   #20
kickitjp
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apparently so
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Old 06-16-2005, 02:11 AM   #21
biltmore
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So, from now on... make sure you find a open proxy.
http://www.openproxies.com/
...then post your slander.
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Old 06-16-2005, 02:47 AM   #22
Pakin
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So can one get a nice deal on that rear ended STi they took back?

-paK +1
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Old 06-16-2005, 04:19 AM   #23
rally_a_4g63
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So, is the car now for sale on the used lot??? for the same price as a new one??? cars get banged up in shipment all the time, they get fixed, and they get sold, AS NEW CARS... Quick, everyone run your VINS....
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Old 06-16-2005, 09:22 AM   #24
Subie Gal
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Quote:
Originally Posted by srf
So threats are better than slander? Hmm....
awwwwwww come on. nobody made a threat.
i was merely speaking from life experience.
i've seen. heard. things like this escalate to ridiculous proportions.

hard to convey yourself via the internet
but i was honestly not being threatening nor meaning to.
i was trying to encourage a halt in the action before it got worse
meaning "shhhhhhhhhhhhush-youbeforethisgetstotallyoutofhandwinkwink"
(see: ridiculous proportions)


once again. moving on....


Quote:
Originally Posted by Pakin
So can one get a nice deal on that rear ended STi they took back?

-paK +1
I'll find out

that would make a nice addition to my Scoob Familia

Last edited by Subie Gal; 06-16-2005 at 09:56 AM.
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Old 06-16-2005, 11:11 AM   #25
rexpdx
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Slander is the spoken word. Print (which would include internet message boards) is libel. This case is neither, it is hearsay.

Thanks for clearing it up, Subie Gal, I thought the OP's story sounded funny.
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