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Old 07-11-2005, 08:08 PM   #1
subafreak
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Join Date: Apr 2003
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Location: Westerly RI.
Vehicle:
91 Legacy Turbo
Pearl

Default Cracked windshields, under warranty?

Well it happened already, my wife got about a 6 inch crack in the windshield that seems to have come out of nowhere. There is no real hole or chip anywhere along the fault line and since it first appered is has grown about 10inches across the window.

She said in wasn't there one second and she stopped at home, ran inside, came back out and it was there

I thought I remembered alot of threads about this happening on the BAJAs? We haven't even had it a year and now I might have to shell out $250 deduct for a new one. I've had Subaru's for years and I've never had a windshield crack, even with brutal off roading and tail-gating of sanding trucks.

I've got to bring it in for a leaking tranny axle seal and was thinking of asking them about the fixing the windshield for me. But I will probly need a little more ammo than my own complaint, so what have we got??????
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Old 07-11-2005, 10:58 PM   #2
2003Baja
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My replacement was 175. They did a crappy job when it came to the silicone (big blob/run if you look hard) but it came out good.
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Old 07-12-2005, 05:04 PM   #3
ez bturbo
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black/dark gray

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Mine did the same thing. Huge stress fracture as I was driving, just starting cracking. I took it to the dealership and they found what they claimed was a rock chip, which even with the guy showing me where to move my hand over I didnt feel anything. You certainly couldnt see anything, and if the glass was uneven it was uneven by maybe a piece of sand. My comp was $250, but windshield was only $100.
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Old 07-12-2005, 06:15 PM   #4
Samirr76
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Location: Fl33tw00d, PA
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2003 Baja 5MT
Yellow w/ 220,000 miles

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It should be covered under your 3/36 if theres no stone chips. The official test is to run a ball point pen along the line of the crack if it gets hung up anywhere along the line, theres your stone chip and it wont be covered. Save yourself a trip to the dealer and test it yourself.
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Old 07-12-2005, 09:28 PM   #5
subafreak
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Well I will check it out with the pen test, but I still don't care, I will show them 20 chips in my wagon windshield that have never cracked; and that thing is so rotted I can park it on a rock and not be able to close the hatch.


If that doesn't get me anywere I guess I will have it out with my insurace company. We've been insuring cars with them for almost 10 years and only made two small claimes, and they can't cover one window.
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Old 07-12-2005, 10:53 PM   #6
Seahag1978
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Hey Jess, hope you're all well!

Make sure you watch the installer. There are a lot of hacks out there replacing windshields (especially here, in MA where glass is covered with no deductible). I get at least one call a week from glass companies asking if I have a cracked windshield. It's big business here.

Anyway, be sure he uses a special metal sealant around the opening. Small scratches will happen when they remove the old glass, it can't be helped. If the scratches aren't sealed properly, it will lead to rusting and a leak with a year or two.

I have had around 10 windshields replaced/repaired within the past 3 years, (I have VERY bad luck). Anyway, the sealant wasn't used in one replacement (that I know of) and luckily within a month it needed to be replaced again, the next installer discovered it was already rusted underneath. He explained that he sees it a lot because many of the installers don't take the extra 2 minutes to seal the scratches.

I would suggest having it repaired, but the crack is way too big... it can't exceed 6 inches.

Oh, insist on Subaru glass... most aftermarket glass is full of defects... check for waves, ripples and distortions. I have had some serious problems in that department... the glass was so distorted that I got carsick while driving...

Take care!
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Old 07-13-2005, 09:56 AM   #7
Samirr76
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Yellow w/ 220,000 miles

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I've had better luck w/ aftermarket glass. Ran about $235 installed for my WRX. Subaru glass was going to run me $500 to $800, just because it comes from Japan.
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Old 07-13-2005, 10:24 PM   #8
Seahag1978
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In one case, aftermarket glass was actually better than the OEM. I had wavy windshield in a brand new Hyundai. They replaced it and it had the same problem. It apparently was the Hyundai glass for that model, it was just weird... things would shrink and grow as I passed by them, it made me carsick while driving and the dispersion of light across the glass at night was dangerous. I asked the dealer to try replacing it with an aftermarket substitute and they flat out refused. I called Hyundai corporate and without question, they ok'ed the aftermarket replacement to be done through another dealership and they covered it under warranty. The aftermarket glass was just fine...

One installer was explaining that some of the lesser quality glass manufacturers don't cool the glass properly and it causes the glass to "slump" and that's how the "waves" happen. Also, if a person wears eyeglasses they don't notice the distortions because they already have a certain degree of distortion from their eyeglass lenses.
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Old 07-13-2005, 11:16 PM   #9
subafreak
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I bought a pair of sunglasses like that at WallMart. It took me few seconds to figure out what the hell was going on, but hate them.

We deal with the same glass company at the shop for all our windshield needs so I trust there work. If I end up having to pay for it myself it will be thru them.
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