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Old 08-13-2001, 01:08 PM   #1
8Complex

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Thumbs up Napletons Shaumburg Subaru (formerly Subaru of Schaumburg) -Schaumburg, IL

Definitely an excellent dealership in terms of service and parts. Sales isn't lacking either with Leatha working there. They've given some pretty good deals to iClubbers on new cars as well.

If you're near the Chicagoland area and are willing to drive to the NW suburbs to check out/buy a car, definitely give them a call - specifically Leatha in sales.

If you're looking for good deals on parts locally - and he will match almost all Subaruparts.com prices - talk to Craig in parts.

Their number : (847) 884-6000
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Old 08-14-2001, 01:14 AM   #2
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Thumbs up

Leatha is great to deal with for sales, as is Craig in parts. They recently hosted a subaru meet at the dealership. They have a history of being mod-friendly in the service department.
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Old 10-20-2001, 06:13 PM   #3
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Thumbs down Subaru of Schaumburg (Schaumburg, IL)

Went to Subaru of Schaumburg (Schaumburg, IL) today to check out the WRX and give it a test drive. When I mentioned a test drive to the sales person he looked at me discouraged, and said, " Well, were going to have to run a credit check first. You see we don't want any one to drive this vehicle unless he can afford it. We want to make sure you have the means to purchase it TODAY." I told him I wasn't interest in purchasing any thing today. He then said, " Most of the WRX's are pre-ordered with out a test drive." I pointed out that they had six on the lot and he said, " We don't want to put ANY miles on those cars unless we know your serious and have the means to buy the car today." He once again stated that if I really wanted to wait around for the credit check, and if I was approved, we could take one on a short test drive.

I left and told him I was going to a friendlier dealer. I don't think my apperance had anything to do with it either, I'm 36 and was driving a late model vehicle.

When I got home I called up the dealer's general manager to complain about my experiance. I was informed it was DEALER policy to discourage test drives and run a credit check for anyone wanting to test drive a WRX.

I understand that this is a hot car, but that kind of attitude is just ridiculous.

Last edited by 3Sides; 10-22-2001 at 03:52 PM.
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Old 10-21-2001, 04:34 AM   #4
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Well, no one really wants to buy a car with hundreds of hard test drive miles on it. The obvious solution is the dealer should have one demo model for test drives.
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Old 10-21-2001, 07:29 PM   #5
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Thumbs down Subaru of Schaumberg

I went to Subaru of Schaumberg yesterday with an interest in a WRX. After talking briefly to a sales person I asked about getting a test dive. He gives me a discouraged look and says, " Well if you want a test drive I have to run a credit check. We don't want to let anyone test drive a WRX who couldn't afford to buy one TODAY, so I would have to do a credit check first." I told him I wasn't interested in buying anything today. He says, "People don't like to buy these cars with any miles on them. So we don't like to give test drives unless that's the car you'll buy. In fact most people order them and never test drive them first." He once again stated that if I really wanted to wait around for the credit check, and if I was approved, we could take one on a short test drive. At this point I'm some what insulted so I tell the sales person I'm on my way to a friendlier dealer. He could care less.

I ended up going to Libertyville Subaru. I took a test drive, with NO credit check......imagine that. The sales person was really cool too. No pressure just a nice guy. When I was on my way out he invited me back for another test drive.

Later on, I spoke to the general manager at Subaru of Schaumberg and told him about my experiance. His reply, " The sales person followed the WRX policy just the way he was instructed to, that's our policy at this dealership."

Well there you go. This dealership has a not so friendly policy about some of it's vehicles. Fine, no problem, there are other dealers. Funny though how the BMW, Audi, and other Subaru dealer don't discourage test drives. In fact in 15 years, I've never had a sales person discourage me, usually they want you to test drive to wet your appetite a liitle more.

Well if you guys (Subaru of Schaumberg) think you'll sell all your precious WRX's that way, be my guest. I will find mine else where.

Last edited by 3Sides; 10-21-2001 at 07:34 PM.
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Old 10-21-2001, 07:54 PM   #6
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sorry to hear that man, that's how my dealer was with the S2000's when they first came out. Kinda redicilous if you ask me

Jeremy
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Old 10-21-2001, 08:59 PM   #7
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Stay away from schaumberg dealers they don't care about you at all.
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Old 10-21-2001, 09:00 PM   #8
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Cool i dunno

in a way he is right, there arent too many wrx's and they arent pressured to sell any, cause they are not a common car to be sitting in a lot. When I went in to get my WRX, i just took it for a test drive before I handed him the check. There have been lots of people just going to to test drive them to see what they are like. So in a way, that is a good thing, and in a way, i guess its a bad thing. Should of waited around for the credit check, it would of been worth the ride

but if u went to another dealer, I dont see the big deal.

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Old 10-21-2001, 09:04 PM   #9
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A-spec....i would totally 100% agree with that statement....hell i work @ one on dealer row
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Old 10-21-2001, 11:57 PM   #10
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well, thats not even that bad. i had worse at my closest dealer - dan wolf pontiac / subaru in countryside. i had to sign off the paperwork and put down the deposit before i could test drive the car. i laughed, said what the heck do you think this is, an M5? a ferrari? and left. every other dealer i've talked to was ready to hand me keys. btw, sometimes its easier if you submit an internet request for an info + test drive and they take you more seriously and will let u testdrive one.

btw, i haven't dealt with the libertyville dealer, but both Roto subaru (schaumburg i think ) and grant dean (highland park ) have been pretty good to me. couldn't say about service departments yet - still waiting on my rex
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Old 10-22-2001, 12:36 AM   #11
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Hmmm I took a test drive at Subaru of Schaumberg with no checks or anything. Probably helps that the salesperson knew me. Surprized that Craig still has that policy in effect, its not like the WRX is hard to get anymore. I do understand about not wanting one that is beat on though. FWIW call ahead and tell them you want to take one for a spin. They're usually friendly then. Know you're serious at least.


Oh, and if you're dressed like a punk kid or something you'll always get the nth degree.
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Old 10-22-2001, 12:44 AM   #12
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Quote:
Originally posted by HndaTch627
A-spec....i would totally 100% agree with that statement....hell i work @ one on dealer row

Schaumburg Honda is crap
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Old 10-22-2001, 08:09 AM   #13
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FYI, It's Tim, not Craig. Craig is the parts manager. Tim is the general sales manager.. Anyone know who the service manager is this week?

BTW which salesman did you talk to?
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Old 10-22-2001, 10:11 AM   #14
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Well FWIW... I purchased my wagon from Subaru of Schaumburg (1st allocation)

And I gave them VERY specific instructions that short of the mechanic doing the PDI...


NO ONE, absolutely NO ONE will sit or touch that wagon! Or I wouldn't buy it, and I would reap the whirlwind if I didn't get my deposit back.

So... with people like me going in there and being like that... it's no wonder that the cars they have on the lot are cared for.

Look at it from both points of view... There are PLENTY of people who just want to beat on the car (cause they want to know if it'll be as good as their ITR out in the lot)

Just my $.02
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Old 10-22-2001, 10:16 AM   #15
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i too have to say that shaumburg/ hoffman estates subaru sucks. i went there on my lunch break and i asked for a test drive and they refused. the car salesman stated that the owner wanted that way because of the demand and did not want to waste a car for test drives. for the record, i was dressed professionally, i work at the corporate offices at ameritech.
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Old 10-22-2001, 10:27 AM   #16
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responding to rifts wrx, your situation is different. you preordered your car and you had a right to state what you wanted because that car was brought in for you. but, not to have just one car on the lot for test drives? the salesman stated that people were buying the demos anyway. i just don't think its customer friendly to have a take it or leave it policy. i also don't think 25k is some chump change. i won't give them my business because i will not buy that car unless i test drive it.
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Old 10-22-2001, 10:30 AM   #17
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Roto Subaru let me drive one a wagon (only 5 speed in stock that day)...

... for a 3 min drive through 25mph streets, asking that I keep the revs below 4000rpm...!!!

Funniest test drive I've ever had.... however, most times you'll do better test driving used cars b/c they're not brand-spanking-new cars.
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Old 10-22-2001, 11:28 AM   #18
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Quote:
Originally posted by Revision
FYI, It's Tim, not Craig. Craig is the parts manager. Tim is the general sales manager.. Anyone know who the service manager is this week?

Doh, I knew that. My Bad. I think a Jon is the flavor of the week in the service dept.

I wasnt try to say you were dressed badly btw, just a reason why they deny test drives, etc. Go figure. If SOS is being like that there are plenty of dealers in the Chicago area.
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Old 10-22-2001, 11:59 AM   #19
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I got mine at the Schamburg dealer ship and what an experiance that was. I almost walked out on them 5 times and didn't leave their with the car until almost 11p on a Sat. The worst part of the whole deal was that the sales man kept saying that I can do any mods to the car as long as the dealer ship put it on. I wanted that in writing but after being there for over 6 hours. I forgot and left. Well now the Service manager John is saying a different story. He's saying that I can't do anything to the car if I want to save my warranty. Does anyone know the truth out their? cuz he said I couldn't even do exhust on it. so What's up with that???
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Old 10-22-2001, 12:34 PM   #20
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/off topic
Read your other thread....

/on topic
Well, talking about test drives. There are always two sides to every situation.

Yes, a dealership can approach an individual in a better situation... (perhaps, but not being there I don't know how things went down.... and it's human nature to be biased in your description... no matter how hard you try not to.)

But to the same token... Not many "informed" individuals would EVER by a WRX that has been used as a demo, or test ride car... The reasons go without saying.

Unless you've leased it, and have the warranty, and don't care about things being broke, and don't plan on keeping it, everyone else will care about how the car was treated.

Now... that being said. Most of these dealerships purchase their vehicles outright and then resell them....

As stated earlier 25k is not chump change.... so why should a dealer take the hit to market a car to a MINORITY individual....

And I say minority, because for every person that walks out that door dejected, 10 people will walk in willing to pay top dollar for the car....

Next year.. . Year after... maybe it'll change.... but there is no reason why they need to now.

Jorge (RiftsWRX)
www.ProjectWRX.com




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Old 10-22-2001, 03:04 PM   #21
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Quote:
Originally posted by WRXtreme78



Schaumburg Honda is crap
I COULDN'T AGREE WITH YOU MORE!!! I've been to Schaumburg Honda 3 times, and all 3 times I left angry and confused.. Nobody there speaks clear english, the salesmen are CREEPY (like norman bates creepy) and they are not cordule at all... I will give them one thing, they let me test drive anything. BACK TO THE REX's - I bought mine from Roto Subaru, they were awesome about the test drive and everything else.. But I was talking to the sales manager and salesmen, and they were telling me about all the teenagers that show up in hopped up Civics wearing pants down to their knees.. These guys come in, drive a WRX (beating on it in the process), leave and never come back... So now, even decent dealers think twice before they let just anyone test drive their cars. And when I test drove the WRX at Roto, they did not bitch about me driving it fast... You must have really been beating on the car for them to have sad something. (I test drove 2 WRX's there with 2 different salesmen). I don't blame the dealers for not letting "certain people" test drive cars.. But if you are cordule in attitude and clean and well-groomed, I think it's a given they should let you test drive whatever they have in stock. If the owner of Schaumburg Subaru doesnt want to let people test drive WRX's, I think we should boycott them altogether!

-Sean
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Old 10-22-2001, 04:20 PM   #22
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i understand the point of view from the dealership, but i don't think its crazy to want a test drive a car before i buy, infact, i believe its a consumer's right. as far the minority buyers, i don't think any potential customers should leave the dealership dejected. what few dollars they lose on demo cars, i think they'll lose a lot more from lost future sales and negative word of mouth.
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Old 10-22-2001, 04:27 PM   #23
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I wasn't going to post again, but what I read in a post below, just makes me mad. According to "Maciuis"-New WRX owner in Wheeling- (see below), the following is what he experianced yesterday at SoS:

"Well, they let me test drive it before i bought it, and i bought one with no test drive miles. And, no , they didn't run a credit check before i test drove it. They were very nice and cooperative, call them and talk to Tim, the G.M. He's a great guy to deal with."

So SoS IS guilty of "Profiling" their customers.

I came in wearing jeans and a pocket-T, casual, but not sloppy. I was driving a 1999 Camaro SS. I am 36 yrs. old.

I must have triggered a "Red Flag" and was cosidered a test-drive risk. Sorry, but I like to dress casual on the weekends and I'm not going to turn car shopping into a "what should I wear??" event.

Yes, I'm in the purchasing minority, since another 10 customers will gladly pay for the car without a test drive. But as far as customer service goes, people talk allot more about a bad experiance than a good one.........ALLOT more.
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Old 10-22-2001, 04:35 PM   #24
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3Sides:

I wanted to laugh when I read your reply. Sounds like Tim will be a nice guy if he knows you're from the I-Club, otherwise you're screwed. Sounds like even more profiling. Jerks.
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Old 10-22-2001, 05:07 PM   #25
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Quote:
Originally posted by 3Sides
I wasn't going to post again, but what I read in a post below, just makes me mad. According to "Maciuis"-New WRX owner in Wheeling- (see below), the following is what he experianced yesterday at SoS:

"Well, they let me test drive it before i bought it, and i bought one with no test drive miles. And, no , they didn't run a credit check before i test drove it. They were very nice and cooperative, call them and talk to Tim, the G.M. He's a great guy to deal with."

So SoS IS guilty of "Profiling" their customers.

I came in wearing jeans and a pocket-T, casual, but not sloppy. I was driving a 1999 Camaro SS. I am 36 yrs. old.

I must have triggered a "Red Flag" and was cosidered a test-drive risk. Sorry, but I like to dress casual on the weekends and I'm not going to turn car shopping into a "what should I wear??" event.

Yes, I'm in the purchasing minority, since another 10 customers will gladly pay for the car without a test drive. But as far as customer service goes, people talk allot more about a bad experiance than a good one.........ALLOT more.
3-Sides.. That is terrible that they treated you like that.. They are insane for not letting you test drive a WRX by saying you can't afford it!! Don't they know how much insurance on F-Bodies cost's??? You could pay for a WRX with just those insurance payments. Now, if they turn away hot rodding teenagers I fully understand, but to turn away an adult in a late model car? That is ridiculous.. GOTO ROTO in Arlington Heights on Rand Road.. Ask for Charles and tell him Sean Trudeau sent ya'.. He'll treat ya good...

-Sean
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