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Old 12-21-2001, 11:21 AM   #76
mykrrrr
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Talking

Huh...perhaps I'll go to Morrie's in MN and do the same.

I can go visit my friends up there and pick up a car @ the same time.

-myk
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Old 01-03-2002, 02:28 PM   #77
Dougeefresh
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Location: Streaming wood, Illinois
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2002 WRX
Weird black

Thumbs down Schaumburg Subaru in Illinois

I've had some compalints before about their services. I think they read my post and are out to piss me off even more.

I have been trying to cancel my extended warranty for more than 2 months now. They said I need to sign a cancellation form so I drove an hour to get there, signed the form, and gave it to Tim, the manager.

I called Subaru Added Security in December to confirm the cancellation and I found out that the form has not even been submitted. Since then, I have been talking to a rep in SAS and according to her, she asked Schaumburg (specifically, Dino, the finance guy) to send the damn form 4 times and they are yet to send it in. I believe her because I called her about 5 times.

I don't know what the hell they are doing over there but they sure are NOT taking care of customers whom they already sold the cars to.
I am not badmouthing everyone over there. I heard good things about Leath (sales) and had a personally good experience with Tom Carney.

Tim, the manager, should've taken care of this when I went in and signed the form but I guess he didn't do jack. Dino, I gave up on him.
Can people just do their job right the first time?

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Old 01-03-2002, 06:48 PM   #78
TallguY
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Location: Naperville
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2002 WRX Wagon
Silver

Unhappy Schaumburg Subaru in Illinois

I bought my 2002 wxr wagon from them last week. I knew what i wanted and they had it in stock. I went there looked at the car and bought it. While they were preping the car a saw that it had 3 minor dents. I was assured by leatha that it would be taken care of no big deal. I had to call Leatha about 4 times before i could get her on the line to remind her about my car to which she was supposed to call me back. I waited about 6 hours and become fustrated and called her back wondering if this was ever going to be taken care of. she told that an appointment was set for the following week on Wensday at 10am. I show up at the dealership at 10 sharp to find out that for some reason my appointment for the dent removal was not made. I spent my afternoon waiting. Leatha came to work at 1pm and was told that i was there by another sales person. She was with the red headed guy who takes care of the finance stuff and never bothered to come out and say hi or to see how things were going. I don't want to bitch but this was my first new car buying experience and to tell you the truth its starting to seem like a bad one. Good news is my time wasn't completly wasted the car now looks as it should and after talking with John in service i got a free oil change I know big deal but that's better than nothing. Leatha seemed like a nice person but i'm starting to wonder if she cares about her customers after you leave the dealership. I've yet to receive any form of call back from her or the dealership.
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Old 01-15-2002, 06:37 PM   #79
TallguY
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As a newbie new car buyer these are issues that plague all dealerships so Iíve been told. After talking to many people one of whom was a new car salesman I found out that this is part of the new car buying experience at most dealerships in this area. I hate to flame people or in this case a dealership but spending 24K and thinking your not getting the kind of customer service you should can leave a bad taste in your mouth. Bottom line from what Iíve read and what Iíve been told is customer service at most dealerships is marginal at best. I was told that any time you have a problem with a new car you should always try to deal with the sales manager in my case at SOS this was Tim. After calling and talking to Tim and explaining my circumstance Tim wanted me to solely deal with him and our conversation gave me some reassurance that any problems I have or might have will be taken care of. So in my case there was some inconveniences but after talking to the right people my problems were resolved. Far as SOS goes I liked Leatha as a person she was informative and pleasant to deal with. From what I read in this forum sheís probably the only sales person at SOS that you should deal with. My only complaint is she might be a tad too busy to remember about the customers that just bought a car from her.
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Old 01-25-2002, 09:02 AM   #80
AMC_73
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Midnight Pearl

Thumbs down Schaumburg Subaru in Illinois

I just thought I'd share my experience with the Schaumburg Subaru dealership in Illinois.

My wife and I went to Schaumburg Subaru to order a blue WRX sedan with an automatic transmission. We chose to go there because it was the closest Subaru dealership to home. First they promised us that we'll get the car within 6-8 weeks. Ten weeks passed and still no car. They told me that it might take 3 more weeks or maybe even longer. Whenever I give them a call they said they'll call me back on a certain time or day but they never did. I wouldn't have mind waiting to get car longer if they were keeping me updated on the status of the car or if they were being honest with me. Tim, their manager, always gives me a bogus reason on why I still don't have a car. "We're still hunting for it," he said. Hunting? You're suppose to order it 10 weeks ago!! He also told me they were having problems with their shipments due to the snow. The snow Tim? We've had maybe 3 inches of snow so far this year and you're having problems with the shipments because of the snow?

I spoke with other dealerships and they told me they never had problems with their shipments. Someone even suggested that it was either they never ordered the car or they sold the car to someone else for more money like they've done in the past. I went to get my money back a week ago and they said the corporate office will mail me the check in a couple of days. It's been a week and I still haven't received the check. If I don't get anything within the next couple of days not only I will file a complaint with the Better Business Bureau, but I will also contact someone from Fox news to do an expose on that dealership.

I went to another dealership and our new salesman promised us that I'll get the car in three weeks. But because of the bad experience I had with the Schaumburg dealership, I'll believe him when we get it.
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Old 01-25-2002, 04:14 PM   #81
ohblank
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I bought my WRX wagon at SoS this week.
Dealt with Leatha who was, as someone else
quoted, 'informative and pleasant'. Did
not like the sales manager (tall guy/goatee).
But, I had been there a couple times for a
few test drives, and liked dealing with Leatha,
so I bought there.
I could have gone to Roto ( .5 mile from me) but
the sales manager there was too obnoxious.
Overall, I didn't mind dealing with them, especially since I paid what I wanted, but we'll
see about follow-up service!

Fred
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Old 01-28-2002, 12:07 AM   #82
dead-eye
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Location: Aurora IL
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RBP

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My first dealing with SoS was fine. They charged me $180 to fix my window which was making a lot of thunking noises not to mention that it wouldn't even go up or down properly. It had previously been worked on by Gerald Subaru (I do not recommend them). To make a long story short, they fixed the window. My only complaint was they didn't wash my car although they did it for the other customers. I'm willing to do more business with them.
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Old 01-29-2002, 09:41 AM   #83
Fast4Door
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Default

Quote:
Originally posted by mykrrrr
Huh...perhaps I'll go to Morrie's in MN and do the same.

I can go visit my friends up there and pick up a car @ the same time.

-myk
I caution you on going to moories, they wouldnt even let me test drive their 6000 mile, 26000 dollar demo car (Firm price I might add) without verifying "i was going to pull the trigger" words of the salesman. Now this is after he sees I drove up in a 40 thousand dollar SUV that is bought and all paid for. Bunch of pricks, dont ever go there. I had better luck buying a benz at sears import autos down the street. YOu want a nice sooby dealer in MN go to Bloomington Subaru.
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Old 01-29-2002, 10:14 AM   #84
eddy@cc-b
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Location: Chicago, NW burbs
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2009 nothing, really
bland

Exclamation What can I say?

This is my story:

http://www.i-club.com/forums/showthr...hreadid=126901

and that's only part of it. Buying a car from SoS was an experience I'd just rather forget.
I have no experience yet with the Service Department so I can't comment on that.

Eddy
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Old 02-20-2002, 10:59 AM   #85
Dougeefresh
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Location: Streaming wood, Illinois
Vehicle:
2002 WRX
Weird black

Thumbs down Blowin off steam... Subaru of Schaumburg, Illinois

Here's an e-mail I sent to SoA:

I've purchased a WRX last october. At that time, I also bought an extended warranty for $1600. One month later, I tried to cancel the warranty by submitting a signed cancellation form to the dealer I bought my car from, Schaumburg Subaru in Scahumburg, Illnois. I found this January that my cancellation request went unprocessed which I specifically signed in front of the manager, Tim, at the dealership and handed it to him. I called Dino and Tim numerous times and most of the time, I got greeted by voice messages and had to leave messages. Of course, I get no phone calls back. So, I called Subaru Added Security (SAS) to take care of this matter. I finally got it cancelled on Jan. 22 according to SAS. I've been waiting for the refund check since I paid off the bank that I financed from and have yet to see it. Recently I called SAS to find out the status of the check and Bridget, the representative of SAS, told me that she had checked with Schaumburg Subaru and they claimed that they sent the check out. It's been more than 2 weeks and I have yet to see the check. I called SAS again today and Bridget told me to call Schaumburg Subaru's finance manager and take care of that with him. Dino, the finance manager of Schaumburg Subaru, since quit the position and I wasn't able to talk to Tim.
By looking at the way Schaumburg Subaru handled this matter, I would't be surprised if they still haven't sent the check out.
Do you have any control over your dealerships? I have spent and wasted so much time on this and I am losing my patient fast.
Once they sell the car, it seems like there's virtually no customer service whatsoever. I would appreciate your immediate attention on this matter. Thank you.

Doug
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Old 02-21-2002, 09:51 PM   #86
Spooled
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That really sux man. I hate goin' through these long, mind-numbing experiences just cuz one idiot screws up. Hope you get your check soon man.
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Old 02-21-2002, 09:59 PM   #87
Dougeefresh
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Weird black

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Thanks. I am trying reeeeaaaaallllyyy hard!
It seems like most Subaru dealers in Illinois have not so pleasant services...

Doug
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Old 09-11-2002, 12:27 AM   #88
ModemJunki
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Default Subaru of Schaumburg, Schaumburg, IL

A mixed review here -

Good sales experience

So-so 1st service experience.

Like a lot of cars I've bought, our '03 Forester had a poor alignment off the boat (we bought it with 22 miles).

Subaru of Schaumburg service was very nice about it, had me bring it in - but they don't have their own alignment machine. They sublet the job to a local tire dealer (Discount Tire) who made it better and worse. Better in that the toe-in on the front is improved, but still pulls to the right.

Worse because the car is now all squirrely. They didn't even touch the rear toe, much less camber or caster (camber only on the back).

I think it's because their alignment machine has only up to the '01 Forester for spec, so they aligned it to the wrong spec, but I don't have the '03 spec to compare it to.

I'll give Gary Lang Subaru in McHenry a shot at it tomorrow and report my experience with them as well.
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Old 10-01-2002, 12:23 PM   #89
Seraphim
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Location: Arlington Heights, Illinois
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1994 SVX
Bordeaux Pearl

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They are the only people I'd take my SVX to. They have impressed me so far; the parts as well as the service department. They all know me by my first name and great people in general.
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Old 10-17-2002, 01:00 PM   #90
cptplt
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02 WRX
black

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my experiences so far have been quite positive but talking to other customers in the waiting lounge they have had some problems as they don't really have any very experienced Sube mechanics. Major repairs are not always getting done correctly the first time. Routine stuff is fine though.
The dealerships compensation package for the techs is bad by industry standards so they go through lots of people.
If you have a car out of warranty and need Sube work in the NW burbs, John Naltsas who is one of the few Subaru certified Senior Master Techs in the Chicago area and who used to be the main tech at what used to be Schaumburg Audi/Subaru (before they dropped Subaru 3 -4 years ago) has set up his own shop in Schaumburg at Import Motors, Morse Rd. Very honest and knows Subes inside out with his eyes closed. The Schaumburg guys call him up for help all the time even though he is persona non grata on the property at the dealer owners instructions!
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Old 11-13-2002, 01:55 PM   #91
SloWrX
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Midnight Black Pearl

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yea, thats where i got my wrx.....pretty nice guys!
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Old 01-09-2003, 08:24 PM   #92
wrex03
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Sales people are great...... Service sucks....
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Old 01-10-2003, 04:32 PM   #93
NotFast
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I'll add my 2 cents.

Salespeople were good. I thought I was handled fairly.

Have not had any service yet (thankfully).

Dealer's corporate finance office screwed up my trade-in loan payoff. Took them a full MONTH to payoff my old loan.... so I ended up making payments on both cars 1 month. Grrrrr......
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Old 01-12-2003, 11:50 PM   #94
kenchan
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yah i had the same problem there...my payoff took over 3 weeks before i reminded sos to mail it to me. i think it was soa's fault, not sos. after the reminder, i got it in the mail about a week later.
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Old 01-22-2003, 08:15 PM   #95
wrex03
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Notfast....

Don't think they screwed up on paying off your loan... They hold out for 30-45 days(after repeated calls and lies of it being sent). The girl that sends the check out told me this.
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Old 01-24-2003, 10:00 AM   #96
NotFast
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Quote:
Originally posted by wrex03
Notfast....

Don't think they screwed up on paying off your loan... They hold out for 30-45 days(after repeated calls and lies of it being sent). The girl that sends the check out told me this.

I wonder if I talked to the same girl? I'm still a little mad at them, by them holding my car and not paying off my loan, it costs ME interest $. Jerks!
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Old 02-28-2003, 06:02 PM   #97
NGNIOUS
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Blue w/LimoTints + Rotas

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I think the Service Center is terrible. I have been there 4 times for the same Loose Gas Cap code and each time they blamed it on me. Even though it came back on in 40 miles and I did not touch the gas cap.
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Old 03-12-2003, 04:40 PM   #98
NotFast
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Quote:
Originally posted by NGNIOUS
I think the Service Center is terrible. I have been there 4 times for the same Loose Gas Cap code and each time they blamed it on me. Even though it came back on in 40 miles and I did not touch the gas cap.
I, too, was not impressed by their "Service" dept. I asked them to fix my rattling glove box (yeah, minor, but really annoying) & they said it was caused by CD cases in the glovebox. Didn't they think about removing those CD cases... basic troublshooting... duuuhhhhh...
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Old 07-31-2003, 04:41 PM   #99
heynow
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Default Roto AND Schaumburg Subaru service are BAD

Called both re: clutch shudder. Have had it for 6 months now, 2-3 times a week.
------------------
7/24/03 I called Roto to set up an appt.

Roto: "Doesn't sound like a problem"
Me: "It is a problem for us. Plus, there's a TSB."
Roto: "Listen, we don't work on Subaru clutches."
Me: "What do you mean? You don't ever have to fix Suby clutches?"
Roto: "Just what I'm telling you--after we look at 'em, there's always a reason we end up not covering it, do you understand me? You are doing something wrong."
Me: "I see." *click*

--------------------
7/31/03 My wagon has been at Subaru of Schaumburg all day.
They call.

SOS: "We drove your car, it is perfect. No clutch problem."
Me: "My wife and I both have problems with it, though."
SOS: "Your clutch is perfect, two techs drove it. No problem."
Me: "Based on my description of the shuddering, etc., can you give me some ideas on what might be causing the problem?"
SOS: "There is no problem."
Me: "Are you telling me I'm lying?"
SOS: *silence*


WOW.
For comparison, today I called Schauburg Audi to schedule maintenance for the TT. It was all "yes, sir" "of course, sir", and "yes we will perform that service even though you aren't exhibiting any problems yet."

No more new Subaru's. EVER!
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Old 08-01-2003, 01:49 PM   #100
racer_41
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Red , 3/16th

Thumbs up

Dude..go to Lynwood Subaru. I know it's a cruise from you, but I'm having mine done next week. They didn't even drive it, just took my word for it. Service rep says if it falls in a certain VIN number range, it's covered. That's it.
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