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Old 08-02-2003, 01:12 AM   #101
heynow
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I've heard that from a couple guys now, thanks for the heads-up!!
Fred
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Old 12-23-2003, 03:55 PM   #102
clazaris
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Angry

We just had a very bad experience with Subaru of Schaumburg. We brought in our 98 Forester (70K miles) in because the heat stopped working. We were told that our car had a whole host of things wrong with it including blown head gaskets, cracked oil pan, and many more serious things. They quoted us a cost of 4000-4500 to repair. When asked what our options were if we did not have it fixed they told us they could call a junk yard for us. When we went there to pay the $95 service fee for looking at the car they suddenly changed their toon and asked us about doing a trade in and said they could probably get us a good deal. Kind of ironic when a few hours earlier they said they could call a junk yard for us. We had the car towed out of their to a local mechanic whom we trust. He inspected it thoroughly and knew what they had said was wrong and could only find a few minor things, most being preventitive. Our total bill from him with towing was around $800. Very different than Schaumburg's quote of 4000-4500. Even worse is the fact that the car was drivable and didn't need to be towed. Subura of Schaumburg has completely tainted my image of Subaru. I will likely never buy another Subaru again. This was our first and last dealing with Subaru of Schaumburg. In my opinion they are dishonest sharks.
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Old 03-30-2004, 03:59 PM   #103
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Thumbs down Subaru of Schaumburg (IL) - Very Bad! read within

Well just hit the link and go from there....they are shady and have deceived and hoodwinked many people...please stay away from these guys!

http://forums.nasioc.com/forums/show...hreadid=528788
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Old 05-04-2004, 10:38 PM   #104
blue-sun
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Anything ever happen of this Nirmit or the "defamation" or "slander" or whatever they called it that they were gonna go after you with?
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Old 05-04-2004, 10:42 PM   #105
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nope nothing yet (not that it matters cause I haven't done anything wrong)

i might have the mods unlock the threads later this week until I talk to my friend

man i hate these guys
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Old 10-05-2004, 04:33 PM   #106
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Old 08-13-2005, 11:33 AM   #107
cesaro
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Default Subaru of Schaumburg,IL does it again!!!!

Well this happen a few months ago. I was driving my car on a 35mhp road going 30mph and my engine makes this HUGE noise and smoke starts spewing out of my Silver 04 WRX. I start to freak out, I was going to be a usher in my cousin's wedding that day. So I pull over all dressed in a tux and look at my engine and all I see is the thick smoke of oil coming out of everywhere. I'm thinking oh great I blew a oil line or the place i got my oil change at messed something up. Well haveing to get to this wedding I leave my car there until it was over. I then call some friends to come by to help me with my car,thinking it might be a quik fix until I can get it to a dealer. Well my one friends points out a HUGE hole in my block. My heart then drops. This car was my baby. I got the money for it by gong to Iraq and saveing for it there. While I was there my g/f broke up with me, several very good men I ave known died, and my father had heart surgery and the only thing that I was able to keep my mind on was this WRX I was gong to get when I made it home safe. Some of you might think it's silly but in a world of hell you grab on to the closet light you can. So there is my presant to myself dead on the side of the road. I call up a friend of mine and I trusted what he said about takeing my car to Subaru of Schaumburg. I told him I have only heard bad things about that dealer. He then tells me they are trying to turn around there image and they have been doing a great job at it. I then ask him will they take my car even if it has after market parts on it. He then said hold on let me call them and see what they say. Well he calls back and he says they will look at it. There is a 50/50 chance of it being coverd right now. So I was like OK what is the price of a tow if they dont cover me. So I take it to them and they get the ok from Subaru's rep. I ask them if its coverd and they said "yes sir we will be able to work on your car under warrenty" Well two months go by with them working on my car while I get a rental they said they would cover under warrenty becouse they dont lone cars out. Time goes on, I'm very polite and cool with them as they are with me. I finaly get the call I've been waiting for "your car is read for pick up" Im like oh thank god. I go in and there is my car. It was like seeing your kid after months of it being in a hospital. I then ask OK what do I hve to sign to get it out of here. They then tell me they didn't finish the work to my car and that I owed the 5.4k worth of parts and serive. My heart dropped. I then told them that my car was under warrinty. They said it wasnt any more the rep from Subaru pulled it from my car becouse of heres the list they told me.

1. I had a after market turbo on my car (its never seen a turbo other then the one it came with) that didnt stick
2. I had a chip on my car(here is another one I found funny) that all so didnt stick
3. The down pipe was blocking my waist gate and it lead to me over boosting and blowing my car up ( becouse that part was on my car)the one they stuck with

So I told them I would have to talk to Subaru of America on this one. I would get back to them. Well then started all of the phone calls to SOA and SOS trying to work this out. I talked to a few lawers and I talked to the local police. They all said what they where doing was wrong. The police couldnt help becouse it was a civil matter. Then the lawers said it would cost as much to use them as it would be just to pay them. So I thought ok Ill save up for the money and then get my car back. a month later this happens----

This is a post I made on another message board-


OK I went to FINALY pick up my car yesterday from Subaru of Schaumburg. When I got to servie I was ready to sell my soul (i.e. max out all my credit cards). I told the guy OK I'm ready to get my car. He said yeah I talked to your father today about it (why didnt he talk to the owner of the car??? THATS ME age 27) Anyway, I said ok I'm ready to pay 3.5k. The guy then said hold on Sir the totaly is 5.4k. I just stop in my tracks. I ask what do you mean I owe 3.5k that is what I worked out with the head of service and Subaru of America. Then I get "sorry sir I know nothing of that". The head of servie (and parts) is no longer with our company) I then stand there stund. I tell him that it is 3.5k I owe him. He says no I told him I dont have 5.4k not even in credit and that I was getting tired of screwing me over in a very normal tone of voice. He then says sorry sir I see no where here anything that your talking about. I then tell him well Ill have to call Subaru of america tomarrow and find out what is going on. He then tells me the rep for subaru is going to be out on manday and that I can talk to him in person. When I was walking out I told my fater what was going on and then I walked back in and he talked to the guy. I guess my father finaly started to get pissed at him. He gives me my phone back and I ask what he said. All he said was I think your phone was having trouble ( I called my father back and it turns out he ripped him a new ass hole and hung up on him). We have been nothing but civil with Subaru and now Ihave been told this is it. Im going to make the rep's and the service guys ears bleed on monday with all the wonderful things I have to tell them. Im going to become nothing but a thorn in there side. Im going to go there everyday. Im even going to find out where the corp office is at and Im going to go there. Im going to call corp everyday. Im going to call the news papers,radio,and TV until Ican get someone to help me out. Im even planing on gettng flyers made and walking all over handing them out. All so Im going to call some buddies and have them call everyone to do the same thing with the calls. This is it I have been way to cool with this people and all of you know that. If anyone wants to join in on telling this dealer how much they suck just ask. Im going to make it my goal n life that no one will ever go to them again.




If you like to help me out with this issue please do so. All so please!!! DO NOT buy a car or get service done by these people!!!! They are horrible and looking to take your money anyway they can. Just look for what others have said about this dealer. They really dont care about you or your car only how much they can get out of you by sucking you clean of all your money!!!!
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Old 08-13-2005, 11:42 AM   #108
jetfan2207
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That totally sucks, I hate when dealers try to rip people off because you have little or no option, once the car was there they probably said they can bill you whatever they want and you'll have to pay. However, usually (and by law, I think) you have to sign something that states the max you are willing to pay. In most cases on the service sheet it says circle one: $200 $300 $400 etc. which is the max they can bill you, and if they got over that amount they must call you and you have to agree with it. Did you sign anything like that?
Plus, never listen to anybody else about where to take your car, if you trust a place, stick with it, if you don't trust a place, do not bring your car there. A lot of dealers reward people if they refer someone else to their place. I remember I got a thing in the mail from the chevy dealer saying how if I refer someone there for anything (sales, service, etc) I get credit there.

Good luck,
Steve

Last edited by jetfan2207; 08-13-2005 at 11:49 AM.
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Old 08-13-2005, 12:03 PM   #109
cesaro
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yeah i know this was the first new car I ever bought. So I didnt know what dealer really to go to. Plus I was a VERY new Subaru owner. I'm posting this up everywhere and asking people to contact these following places to help get the word out on this dealer.

Thanks Im looking up all the TV stations, radio and news paper emails and phone numbers I can.

here is the contact info for subaru of america if anyone would like to write them.

SOA

ABC news Chicago

CBS Chicago

NBC Chicago

WGN Chicago

Cicago Tribune

Please help me out email or call one of these places to get my story out and to make sure no one else goes threw this BS!!!
Dealerships have to find out they cant do these types of things topoeple and get away with it. If you have any storys about SOS please PM them to me. I will be more then happy to put your story in with mine when I write the following sites.
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Old 08-13-2005, 01:13 PM   #110
Lexington
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I would have replaced all stock parts before taking it to ANY dealer..

in any case, I got screwed by SoS, not NEARLY as badly, but I wish you the best of luck in resolving this issue.

On a serious note we could get like 20+ guys and gals to do a quiet riot. (Go to SoS pretending to want to buy the new STI: ask LOTS of questions, and do it all day) IF this story is exactly how you tell it, and they wont cover it... I wouldn't have a problem flooding thier store with "customers" for a few days. If they went a weekend without a sale, im sure they would start rethinking things =)
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Old 08-13-2005, 05:19 PM   #111
cesaro
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yeah this is all a true story. i have been going threw this issue for three to four months now. the most i can ask is for people to write subaru of america and tell them how wrong this type of thing is.
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Old 08-13-2005, 05:50 PM   #112
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I guess I'm a little confused, did you say your car was bone stock, or did it have an aftermarket turbo, chip, or down pipe? If your car has been modded they can terminate your warranty, period. If it's stock, and they're claiming it's not I'd sue their socks off. If you win the law suit you don't pay court costs, and the lawyers take their share out of the settlement, and your car gets fixed under warranty. I'd sue, if you're sure you're stock.

Rocket's two cents...
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Old 08-14-2005, 07:44 PM   #113
cesaro
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Sorry to say Im not stock I have a uppipe and cat back exhaust. They did say I was going to be coverd even after i was told the rep looked at it. Then the day before I was to get my car they said I had to pay mad amonts of money tp get it back.
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Old 08-31-2005, 06:03 PM   #114
dosage0
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which downpipe did you have? If you can take pictures of the opening and show that its not possible for it to cause the wastegate to stick, I'd take them to court and sue for your damages + lawyer fees.
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Old 11-11-2005, 01:26 AM   #115
impr3vize
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im with you on this one... i purchased my first subaru from there and i actually got a decent deal - but thats because the sales guy told me he planned on quiting shortly there after and he didnt care about commisions.. haha ... well anyway i went back, with a few minor problems that were all warranty and they still tried to fight me over them, they even told me im once before they did work on my car. (its ok its all warranty) and then tried to charge me before i left. i flipped the **** out and started walking through the dealership around browsing customers telling them about how much the dealer sucked and to NEVER BUY FROM THEM GO SOMEWHERE ELSE!!!! then all of a sudden they were so quick to help me say dont worry about paying it we appologise its all under warranty and oh. heres a free oil change! haha ****in ****ers... im going to send them an email with a link to this page!
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Old 11-13-2005, 04:26 AM   #116
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I don't know if you can take them to court. My dad was looking through the paper work and there's something in the contract where they have a chance to settle out of court first. That Tom Schimdt is one sneaky fox. My dad caught some "miscalculation" in the paper work and just got a check back for $1000. So everyone look in your paper work and see if all the numbers add up correctly.
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Old 11-16-2005, 05:16 PM   #117
impr3vize
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man that dude is a shadey mother ****er. hopefully every1 can learn from our mistakes huh?
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Old 11-16-2005, 09:24 PM   #118
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Let me apologize upfront for this... But...
Am I the only one here that has a hard time believing that you BLEW A HOLE IN YOUR ENGINE BLOCK by driving 35 miles an hour to a wedding?

I mean, seriously... I damaged my engine block (spun a rod bearing) and that was during 130MPH+ driving sustained for minutes at a time. And even then nothing physical happened to the block..
I've heard a lot of bad things about that dealership, but if someone told me that they blew up their (non stock) car by driving 35MPH I too would have a hard time covering it under warranty.
Once again my apologies, but, as I asked originally; Does everyone here really believe the story?
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Old 01-16-2007, 07:21 AM   #119
dhdsman
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Thumbs up Subaru of Schaumburg

Seems SOS has gotten some bad press in the past, but I must say that my experience was great. I went in last week with my '06 WRX, looking to get an '07 STi and was treated very well. They sold me the car for $30,650. They have a great inventory, sales staff was respectful and treated me well. It is my understanding that they have a new management staff in there and a fairly new sales staff. Give Bryant (sp?) a call. Tell them you heard about them on NASIOC, I am sure they would be glad to help you out.

Last edited by dhdsman; 01-16-2007 at 09:50 AM.
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Old 08-06-2007, 12:39 PM   #120
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Angry Subaru of Schaumburg, IL :-(

Biggest one - after the owner walked in, he started talking to the sales manager and noticed the price the manager was going to sell the car to me for - then he just flipped and started yelling at the manager (f**k this, there's no way I'm going to sell a car at that price, blah blah blah) That (swearing) went on for about 10-15 mins with about 4-6 customers in the show room. Few others had a similar experience with the owner (I found out afterwards). The owner either started swearing at one of his employees or directly told the customer to f**k off or similar...

-Salesman didn't know what he was talking about (new kid, worked there for about 6 months, but still should know what his talking about)

-I told the salesman and the sales manager that I wanted to be under a certain $$$ with tax/title/lic. and he said he can't do that right away, but after adding everything I was actually $300 under the amount I wanted - so I guess either they really don't know what they're doing or he just jumped ahead of himself.

-Ran my credit - even though I said I had an approved loan through my bank already and they said they wouldn't run it.

-Did not conduct its business in good faith during the entire transaction

Subaru of Schaumburg
911 West Higgins Rd
Schaumburg, IL 60195

Last edited by stiDarius; 08-06-2007 at 12:47 PM.
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Old 08-06-2007, 01:04 PM   #121
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Default Subaru of Schaumburg

Well I have seen several nasty reviews about the dealership and I decided to steer clear of them when looking for an STi. As luck would have it though they were the only one that had a white 07. I said Screw it, I will just buy the car there and get any service done at another dealer.

The sales process went pretty smooth. Considering it was a white STi I got it for a good price. the sales manager Tim was a really nice guy and we talked about modifiying his black Demo STI and even using my car as a marketing tool for their dealership. We currently buy parts through them and quite a few of them at that. With the parts account and how nice they were being and the decent price on the car, I decided to pull the trigger and buy the car.

Everything went fine. the car was working great. We did a custom tune via open ECU on the car and it ran strong making 290 whp and 320 Tq with NO MODS and just a flash. I took it to our full course track day and had a blast. At the end of the day The car developed a really bad squeel under boost. We poked around for a bit and It seemed to be the up-pipe gasket. The car had only 500 miles on it so I said screw it. I will have plenty of chances to work on it but this one the dealer is going to handle. Schaumburg had been good up to this point so flashed it back to stock and I took it back to them. The service advisor was super nice and fit me in and readjusted the gasket to eliminate the problem. While it was there they said they were reporting an overboost condition. I told them to leave the ECU alone and I was just going to void the warranty anyway in a few weeks. Despite my wishes they reflashed it anyway.

Well I got the car back and it was running fine....slow as stock...but fine. I went to load the flash map back into the car and no dice. I could not get Access port or OPENecu to flash the car. after countless hours diagnosing the problem I called the dealer and asked if there was any way they could flash it again and that maybe I just got a different map or one that was too current. they agreed

I brought the car in and the technician was able to access the ecu but that he could not load in a new map because there was not one available. I bickered a little back and forth but in the end it got me nowhere. the technician understood my problem but he had nowhere to turn. I then offered the idea of trying another ECU, The technician told me to clear it with the sales manager based on our relationship with the dealer. I walked in and talked with Tim and he was ok with it, but he had to clear it with the owner. I kept reminding them not to worry about the warranty, Im ok with voiding it. I just need to try and get this thing to work. Mind you I was not being rude at all, everyone was being very nice to each other.....then all hell broke loose...

The owner of the dealership came in to the bay with about 5 other customers standing there with service inquirys. He told me square to my face "**** you, you shouldn't of ****ed with the car" Now I was not looking for anything for free, just to try and figure out what was up with the car. If I cannot access the ECU the car is pretty much worthless to me. Tim and the entire staff knows AMS and they knew what we were going to do with the car....its no secret what we do to cars.

Needless to say I gave the owner a piece of my mind and the cowardly little **** wouldn;t even turn around to talk to me. We have since pulled our parts account with them and we will never do business with them again.

If he was willing to talk to us like that with the business we do with them in a month I can't imagine how they would treat some joe off the street.

The moral of the story is nomatter how nice the staff might be or how great of a car/deal they have...do NOT contribute to the owner of the dealership. Had he not been a bitter crippled old man im sure my reaction would of been a little more violent, instead lets sting his pocket book by not sending anyone his way.

Thanks for the reading my rant, I hope you all take it to heart.

Eric
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Old 08-06-2007, 01:11 PM   #122
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I did the same thing. Bought my car there, was treated poorly and never returned.
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Old 08-06-2007, 02:42 PM   #123
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why did you give them the info to run your credit?
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Old 08-06-2007, 03:48 PM   #124
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Quote:
Originally Posted by TREKWRXSST View Post
why did you give them the info to run your credit?
I didn't, they requested it for the actual contract.....and somehow they ended up running my credit...which I found out about a month later (few days ago).
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Old 08-06-2007, 05:15 PM   #125
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Quote:
Originally Posted by stiDarius View Post
I didn't, they requested it for the actual contract.....and somehow they ended up running my credit...which I found out about a month later (few days ago).
I hope you know that is highly illegal and the dealership can be prosecuted for that, I'd inform your state attorney general's office (thats what they're here for) and let them know they ran your credit without your permission and they'll tear them a new ******* for you.
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