Ruges Subaru in Rhinebeck, NY

[kevinsUBARU]

The buying experience was real nice for a first time buyer, and the car was in imaculate shape (95 Impreza L 2.2L AWD with 44K). However, the problems I reported with it were just "band-aided" (if that is even a word) and I was stuck with $700 in repairs from a siezed waterpump in March of '01 and another $450 on remanufactured brake calipers in July of '01. The brakes were screwy from day one, and they just turned the rotors...seemed fine, but then when I tried to change the pads myself, the damn caliper slides were frozen, which is why the brakes felt funny in the first time (uneven pad wear, spongy pedal, rotor warpage..I had all of the symptoms) but now we are as good as new. The sales guy I talked to about the WRX in January was a royal ass hole, and the other sales people have one foot in the grave. They can not offer the used car inventory of which Colonial Subaru in Kingston, NY can offer. The dealerships are on different sides of the Hudson River, but only 5 miles away from each other. Service sucks...takes forever for a 30 minute oil change...more like 3 hours. Wait around long enough by the front desk and they always give me a free one. They just cant handle the business they have now.

Any questions, shoot me a email
Kevin

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[YaZahX]

THEY SUCK!

i went to buy a 2.5RS from them, i called them and told them i would be driving up 2 hrs with my father to look at it. well, the day came that i was going to go up, i start to leave, and my dad said to call them to make sure tehy dont leave or snything. i told them i was on my way up and that i was going to b looking at the 2.5RS they had. well hes like 'oh, its sold, we sold it last night'

i was about to kill him from 2 hrs away i was so heated. they didnt call OR email me that they sold the car. i was like 'o so u dont call to tell me or email me when i take half a day' so he (tim smith) says 'wel ill call you if we get another one in' i was like 'thats quite alright thanks' and hung up...

the fact that they were rather unhelpful from the start and that i know more about the RS than they do is rather sad. i DO NOT sudgest them to anyone. (the car was overpriced but i was going to pay the car in cash because i did have the money for it...)

http://autotrader.com/findacar/vdeta...&car_year=1998

John- still looking for an RS.

[timatruges]

Hello John,
I know it has been a while, but I just happen to come across your comment, in reference to Ruge's, and specifically me, about your "attempted purchase" of the 2.5RS.
What you had failed to mention was the fact that you had been calling almost daily "checking" on the car to make sure it was still available and were given the chance to put a deposit on it, which you did not want to do.
What I told you to do was call me specifically to make sure the car was here and available before you came all the way up, since you did not want to do a deposit over the phone.
What you did was call before the sales department opened and spoke to someone in service. To the best of their knowledge, the car was still available. It had been sold late the previous evening. The only person who would have known at that point was the salesperson who sold the car.
It was the luck of the draw. You know what they say, John, "you snooze, you lose".
But, hey, you take care and I hope it all worked out and you found yourself a nice RS.
I am still here at Ruge's, selling Subarus. I guess I don't "suck" (as you say), too bad. Lots of happy customers out there and customer service scores at 100% since I started.
Must be doing something right??

[timatruges]

Hello John,
I know it has been a while, but I just happen to come across your comment, in reference to Ruge's, and specifically me, about your "attempted purchase" of the 2.5RS.
What you had failed to mention was the fact that you had been calling almost daily "checking" on the car to make sure it was still available and were given several chances to put a deposit on it, which you did not want to do.
What I told you to do was call me specifically to make sure the car was here and available before you came all the way up, since you did not want to do a deposit over the phone.
What you did was call before the sales department opened and spoke to someone in service. To the best of their knowledge, the car was still available. It had been sold late the previous evening. The only person who would have known at that point was the salesperson who sold the car.
It was the luck of the draw. You know what they say, John, "you snooze, you lose".
But, hey, you take care and I hope it all worked out and you found yourself a nice RS.
I am still here at Ruge's, selling Subarus. I guess I don't "suck" (as you say), too bad. Lots of happy customers out there and customer service scores at 100% since I started.
Must be doing something right??

[nubs1094]

Actually "Tim at Ruge's"......... you do suck. Rest assured I will never buy a car from that place again. I have had 2, yes that reads TWO bad experiences with this dealership:

The first was when we were looking for a car for my brother's 1st, in 08'. He wanted a 2.5 RS 2dr... which as we all know would be 01' and earlier. The salesman brought us to a 04' 2.5. Okay bud, we'll humor you. Right away he gets to talking about all the accessories: fog lights, "sporty" wing aluminum wheels, and some other crap that is standard on the model and not that big a deal. Guy was blowin smoke.

So I popped the trunk and the hood, (while i'm in the car, it looks as though some interior pieces had been replaced and some were broken like the bezel by the AC controls). they go to the trunk, I went toward the hood. I'll be damned if the engine bay didn't have the most corrosion I've ever seen on a car made after 1990. Its my opinion the car possibly could have been a Katrina car. I asked him about the origins and he just kept saying he'd have to check. when I mentioned there seemed to be a lot of corrosion under the hood he got an attitude with me about it, talking about how he's been selling Subarus for 20 some years and this is normal for them. No this was not normal. I had a 95 leggy and there wasn't half as much rust and aluminum corrosion. We just left because he got snippy.

Round 2: I bought my 07 STi ltd from them in 2010. When we sat down Joe (the salesman) said the lip had been cracked so they had ordered a new one. Jack? his name might be, he's the big dog, he mentioned something about the lip being crazy how expensive it is, it's over $400, I told him yeah I know it's pretty crazy for something that close to the ground.

So after a month and a half of me calling and asking about the lip, Joe finally called me and said it came in. When I went to pick it up it was some ****ty flimsy piece of crap. I was pretty sure it wasn't real and brought it to a friend to confirm. The damn thing didn't even come with the right hard ware. It had the plastic push-in rivets instead of the screw-in rubber pieces. I went back and made a stink about it saying it was a sin to put something like this on a real limited. Jack looked at me sideways and laughed at my remark. He said Joe and I sat down and that's what we order together. No that's definitely not what happened. he said well we discussed that we weren't going to order the real thing because it was so expensive. No people. They dicked me.

These people are not Subaru enthusiasts. They are the slick, shove-a-finger-in-your-ass sales people like the rest. Go ahead Jerk. Defend about how you lied to me. Big Thumbs Up.