|08-16-2001, 11:13 PM||#1|
Join Date: Apr 2001
Location: New ManchvegasVehicle:
2005 Scion tC
Ty Subaru, Windsor Locks, CT
I just wanted to post a quickie about my experiences at TY Subaru, where I bought my RBP WRX. Let me just say, what a great experience.
My salesman, Dean, was great. A knowlagable scooby fan who provided me with a no pressure fair deal, when other dealers were telling me I would not be able to buy one for under MSRP. They even went out of their way to accquire just the model I was looking for.
If you are in the area and looking for a Subaru, I don't think you can be dissapointed with Ty Subaru.
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|11-28-2003, 09:54 PM||#3|
Join Date: Dec 2002
2003 WRX Wagon
Ditto on Dean.
1) They have really poor loaner cars. I'd be happy with a non-smelly loaner that didn't pull to one side and squeal when you braked. And, having a Subaru as a loaner would be a plus.
2) Their service guys are kinda not tactful. This sealed it for me, actually: my wife called to check on my car, and the service guy asked, "is it your car or your husband's." D'OH. Seriously a bad move for a married guy who shares all things with his wife--it's OUR car.
Another example, four months after getting the car, my windshield cracked. On a day when the car wasn't driven. I called and asked Ty to check it out with a view to replacing the windshield under warranty. They were gruff, but took it. I said, even if it wasn't warrantied (and it was not, go figure) I needed a new one. I arranged to get the car in, dropped it off, took the loaner ... but ... they didn't have a replacement windshield. I wasted a whole day dropping the car off for, apparently, no good reason.
3) I get coupon discounts for service at another dealer; even oil changes there are cheaper (Parkway Subaru). And, it's closer, so I can get my oil changes done on my lunch.
Am looking for mods for Xmas this year. Will checkout Ty for the work, but the rates are high.
Last edited by SeaRex; 11-29-2003 at 11:48 PM.
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