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Old 08-23-2005, 10:48 PM   #1
duck_man
Scooby Newbie
 
Member#: 74639
Join Date: Nov 2004
Default Toe-In & Tire Wear, Warranty Tire Replacement, HELP!

OK first of all I have a SAAB 92x Aero, so begin flaming if you wish

I am here because I need the community's help to get my car fixed under warranty. I posted in the GC area to try to get more exposure but mods, move it if you have to.

Our '05 92x Aero has about 8000km on the Bridgestone RE011 tires and 15k total on the car - winter snow tires and wheels make the other 7000kms. The car has been very noisy on the highway lately and I noticed some very uneven tire wear so we took it in and apparently the tires are completely shot.

I am going to check for uneven wear on the winter tires too ASAP but I didn't notice any in May when I swapped them.

The dealer first tried to blame it in 'aggressive driving' and accused me of wrecking them but they quickly changed their minds when they found out it's just my wife's daily driver not a rally car! He also looked into it a bit further and found that it's a known problem with the WRX???

Apparently something to do with the shipping - they strap the new cars down tight on the truck and they mess up the toe-in or something like that.

They said the toe-in was so far off it was hilarious. Strangely even with the problem, the car tracked perfectly straight and rode like a dream - it was just noisy and getting noisier. So I had no reason to suspect trouble and get an alignment - no pulling to the right or left - until the noise got so bad and I started wondering.... The inside of the front right tire was VERY worn out. The wear on the other 3 tires seemed peculiar - the inside line of tread seemed to stick out towards the front side of each little tread square.

So what I need is anyone who has had the same problem with a 92x or with a WRX (or if you know anyone that has) could you share your story/documentation with me and my dealer so we can convince SAAB to cover this? Supposedly Subaru has acknowledged the issue and replaced some tires under warranty but SAAB has not seen it yet. I don't want to be the guinea pig and wait around for them to figure it out. They are still quite clueless about the 'Saabaru'.

Any help? Thanks!

duck_man
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Old 08-23-2005, 11:20 PM   #2
waktasz
Scooby Guru
 
Member#: 86356
Join Date: May 2005
Chapter/Region: Tri-State
Default

If they admit the toe is way off, don't they pretty much have to cover it under warranty? I don't really know what else could be proven to them since they already acknowledge the problem.
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Old 08-24-2005, 12:22 AM   #3
CharT
Scooby Newbie
 
Member#: 36117
Join Date: Apr 2003
Location: Bay Area, CA
Vehicle:
2003 WRX Wagon
WRB

Default

If you check your warranty manual, I think the first year covers all adjustments including alignment. If they delivered the new car to you with the alignment off, they should realign your suspension under warranty. Tires are considered a wear item, so you'll have to argue that they should cover the tires due to their fault for not checking your alignment at time of delivery.
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Old 08-24-2005, 09:01 AM   #4
Hayes
Scooby Specialist
 
Member#: 11808
Join Date: Oct 2001
Location: Cape Coral,FL
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My Forester was delievered to me new out of alignment. I noticed rear tires wearing oddly about 6,000 miles later. Dealer realigned free and gave me a before and after computer printout. The tires were mine however as they are warantied by the tire manufacture against defects and tread wear only.
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Old 08-24-2005, 10:34 AM   #5
Bizmark
Scooby Newbie
 
Member#: 85605
Join Date: Apr 2005
Chapter/Region: TXIC
Location: Wally World
Vehicle:
04 FamilyTruckster
Wt/WRX/Wag

Default

Quote:
Originally Posted by duck_man
OK first of all I have a SAAB 92x Aero, so begin flaming if you wish

I am here because I need the community's help to get my car fixed under warranty. I posted in the GC area to try to get more exposure but mods, move it if you have to.

Our '05 92x Aero has about 8000km on the Bridgestone RE011 tires and 15k total on the car - winter snow tires and wheels make the other 7000kms. The car has been very noisy on the highway lately and I noticed some very uneven tire wear so we took it in and apparently the tires are completely shot.

I am going to check for uneven wear on the winter tires too ASAP but I didn't notice any in May when I swapped them.

The dealer first tried to blame it in 'aggressive driving' and accused me of wrecking them but they quickly changed their minds when they found out it's just my wife's daily driver not a rally car! He also looked into it a bit further and found that it's a known problem with the WRX???

Apparently something to do with the shipping - they strap the new cars down tight on the truck and they mess up the toe-in or something like that.

They said the toe-in was so far off it was hilarious. Strangely even with the problem, the car tracked perfectly straight and rode like a dream - it was just noisy and getting noisier. So I had no reason to suspect trouble and get an alignment - no pulling to the right or left - until the noise got so bad and I started wondering.... The inside of the front right tire was VERY worn out. The wear on the other 3 tires seemed peculiar - the inside line of tread seemed to stick out towards the front side of each little tread square.

So what I need is anyone who has had the same problem with a 92x or with a WRX (or if you know anyone that has) could you share your story/documentation with me and my dealer so we can convince SAAB to cover this? Supposedly Subaru has acknowledged the issue and replaced some tires under warranty but SAAB has not seen it yet. I don't want to be the guinea pig and wait around for them to figure it out. They are still quite clueless about the 'Saabaru'.

Any help? Thanks!

duck_man
This sound's exactly like my 04 WRX Wag. it had the RE92's.I bought the car
new w/60 some-odd mile's on it. I was cleaning the car one day and noticed
the right front tire had an uneven treadware on the inside.I had Subaru rotate
the tires and just kept my eye on them, and sure enough the tire on the right
front did the same. I had the tires rotated 3x in a month before they did a 4
wheel alignment under Warranty. They offered to cover 2 of the tire's but,I
oppted not to take them because I didn't care for them and did not want to
bother w/selling a set of 4 tires (2 new 2 old)! I just bought a different brand.
The whole time the alignment was off, the car never tracked to the right or left. Once the car was aligned and had new tires, it was like a night and day difference
Hope this might help.
Good Luck

New tires - BFgoodrich G-Force Sports
I love these tires.
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