|08-24-2001, 02:11 PM||#1|
Member Sales Rating: (1)
Join Date: Dec 1999
2011 Grand Cherokee
Triumph Street Triple R
Lithia Subaru, Reno NV
Nothing much to say. They treated me well and gave me a good deal after some haggling. Their prices are marked up, so you have to deal. My family will probably be purchasing more Subies from them.
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|08-16-2002, 08:38 PM||#2|
Join Date: Aug 2002
Location: Las VegasVehicle:
2011 Land Rover LR2
You have to deal
Yes, you have to deal with them, but if you keep up your offer, they'll come down to it.
The only complaint I have is that I paid cash ($10,000 a day for two days, banking laws, you know), and they got my $10k cash deposit within 5 minutes of striking a deal, then left me there sitting for 2 hours waiting for the finance guy.
I expressed displeasure at being put behind finance customers (the dealer makes substantially more off a financed customer), and the finance guy treated me like a jerk when he finally got to me.
Had they offered to schedule me to come back in a couple hours to close the deal, or even not treated me like I was the jerk for being unhappy about handing them $10k cash then sitting and waiting for two hours, they'd have been a flawless experience.
|07-13-2003, 03:01 AM||#3|
Join Date: Jul 2003
Location: Fair Oaks, CaVehicle:
2004 WRX STI
Blue w/silver wheels
Good experience with Lithia and my STI
I used the web to e-mail 5 local Subaru dealers in the Sacramento area on a new STI. I got the complete runaround or no response from everyone but Rod at Lithia (internet sales guy).
He worked hard to get me a fair deal, beat my credit union financing (4.2%) and personally delivered the car and the paperwork to my home within 24 hours (his idea). I feel pretty good about the process, overall and am embarrased about the local dealers and their "premium" pricing. Try to buy your next Subaru via the net - and try Rod at Lithia. If they don't give you the deal you want, at least you don't have to waste a minute away from home!
|07-14-2003, 12:42 AM||#4|
Join Date: Jun 2003
Location: So. Cali.Vehicle:
2004 Impreza WRX STi
Re: Good experience with Lithia and my STI
|07-15-2012, 03:33 PM||#5|
Join Date: Apr 2010
I just had a horrible experience with Lithia Subaru in Reno. I spent all day yesterday on the phone with their sales reps trying to buy a new WRX they have on the lot.
We agreed on a price
They approved me for a loan and emailed me the numbers of the contract They accepted a $1000 non-refundable deposit over the phone on my credit card to hold the car until the following morning (soonest I could make it there)
They told me the car was mine
Gave me a VIN number so I could insure it
I went to my bank and withdrew $7000 for the rest of my down payment
I started driving toward Reno
Then they called me and said "Sorry the car just sold to another customer"
Are these guys F****** Kidding ME ?!!!!!!!
I've never felt so punked in my life.
I called the sales manager there and asked him what happened.
He says "sorry but the customer who was here in person has priority."
(I was on the phone with them trying to make the deal hours before the other buyer ever showed up)
He asked what he could do to make it up to me
I said "nothing because that was the last base WRX in that color left on the west coast". That is the only car I will buy (Been looking for it for months)
He says " well how about if I sell you that exact car but a 2013 for the same price when they arrive"
I said "OK that makes me feel a little better. Can I get that in writing?"
He avoided my question, I asked it again 2 more times.
He replyed" No problem, I'll get one of the sales reps to do that for you"
Following is the exact email I recieved (copyed'n'pasted):
Will sell you a 2013 base Wrx no spoiler for 25747 plus tax and fees according to chip Ciprion sales manager at reno Lithia Subaru will call as soon as ordering is available
Sent from my iPhone
This was sent from a salesman's personal email account and from an iPhone. This is my proof in writing? These guys are are F******* con artists
LITHIA SUBARU of RENO
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