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Old 04-01-2013, 05:19 AM   #1
dictoresno
Scooby Specialist
Member Sales Rating: (11)
 
Member#: 139816
Join Date: Feb 2007
Chapter/Region: Tri-State
Location: NJ
Vehicle:
2002 WRX, VF34 swap
WRB

Default

I recently ordered a bunch of items from them to rebuild my front end. After scouring a bunch of online subaru parts sites and getting prices from my local dealer, I decided to settle on using subaruonlineparts.com

i felt comfortable, since they were indeed related to Grand Prix Subaru in Hicksville, NY which isnt far from me. Using another website, I got all the part numbers I needed, since the standard/common parts lookup for all of these online subaru parts stores seem to suck. I ordered the following by part number: Left knuckle, wheel bearing, inner and outer seals, axle nut, hub and ball joint.

I included my VIN with the order and submitted it. The next day, I got a courtesy call from Marc letting me know I needed a slightly different part number than the one I ordered, likely I submitted an old part number. I appreciated him double checking vs him just shipping the possibly wrong part.

I get the parts and have my buddy press all the parts together. We then realize once my car is apart, that the knuckle they sent me was for the right side, even though the order emails show the left was ordered and in their system it showed as shipped.....not to mention I ordered it specifically by part number. Being how it was a sunday at 4PM, I was screwed and rather pissed off. I emailed them to let them know what happened. After a days worth of back and forth trying to figure out what happened, they agreed to let me keep the already pressed parts (I may as well use them anyways since my right side is all original) and they gave me another order of parts at cost. I really appreciated this, as they didnt have to, and even shipped it next day UPS for me. When I got the box, I indeed got the correct knuckle this time, but was missing the bearing and the ball joint. Again, another round of emails to them. By the end of the day, they assumed they were having internal issues with a worker or something and sent me the parts, again, next day UPS.

In the end, Marc from subaruonlineparts.com went out of his way to help me out and make my order correct even after two issues. My experience with them was 80% positive, 20% negative I would say. They never doubted me when I told them I was missing parts, although they believed it was highly unlikely. However, they dont use packing slips...just go by shipping weight.

I would recommend them for parts as I was pleased in the end. They never answer their 800/877 number, so dont bother calling. I tried 10 times, since I would have rather rectified this whole fiasco by phone, but they never answer. However, they promptly responded to every email, since they even request to use this as their main form of contact. Although they will call if you request so in an email. I felt bad in the end that I had these issues with them, but they were totally redeemed by their promptness and willing to give me even cheaper deals on the parts to make up for mistakes. If you order a large number of parts from them, just make sure you inventory everything once you get it. They do indeed have some of the best prices on parts around the tri-state area and their UPS shipping rates were MUCH cheaper than other sites.

I was assured that the internal issues regarding the shipping of wrong items or leaving items out of the shipment entirely was unlike them and they would investigate it so it wouldnt happen again.
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