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Old 03-03-2006, 06:08 PM   #26
flycaster
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Interesting...I just now realized that was the first and only post by "PDQ257." Join the board and slam someone right off the bat. Nice.
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Old 03-10-2006, 11:20 PM   #27
Noizemaker
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Default

Back on the positive reviews topic, I need to extend a huge thanks to PDXT, they brought months of pain, annoyance, aggravation and just absolute torture to an end!

Details here, suffice it to say, i owe these guys a huge debt.
http://forums.nasioc.com/forums/showthread.php?t=958888
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Old 03-11-2006, 02:29 AM   #28
Suby4life
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Bravo!
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Old 07-04-2006, 04:12 PM   #29
SonicBlue03
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Default Big thumbs up to PDXTuning

Took my Outback down to Portland yesterday to have PDXTuning do a little bit of magic to my car. But a little history before I get to it:

Back in March, I swung by PDXTuning and talked to Travis - we had talked on the phone and in email prior, and Travis had always been exceptionally helpful with information and suggestions - no one tried to oversell me, but instead suggested some areas to improve performance/efficiency with my vehicle. My goal was not the fastest car on the street, but an improvement over stock with the potential to do more.

Travis handed off to Forrest, who was (and is) equally as good in terms of getting me the necessary parts and working with me to set up a time. We settled on up-pipe, downpipe, and AccessPORT.

Yesterday morning at 4:40am I left my home in Snohomish and drove to Portland, arriving right at 8am for my appointment. Forrest took me around the shop, really went out of his way to be hospitable, and chatted with me about the cars there.

The guys showed up to work, and every single one was professional and polite. These are guys that really do care about doing good work and clearly care about Subie performance.

At the end of the day (noonish) I headed back home to Snohomish (northeast of Seattle for those of you not familiar) and the change in the car was VERY noticeable. On the way down with no traffic (according to the computer, so take it for what it's worth) I was averaging about 24.6 mpg. On the way back (with traffic, higher temperature) I was averaging (again, same computer) 28.8 mpg. Acceleration is improved and the car just feels better.

Big thumbs up to those guys - I've already convinced a buddy of mine to take his STi there, and I'm sure I'll be back or at least will convince my other friends to make the trip. Customer service, passion, and quality trumps everything else for me personally. These guys delivered.



It was also humbling to walk through a shop and see quite a few Subies that would make mincemeat of my modded 03 Cobra, which itself is no slouch in the speed department. But I absolutely love the fact that there are enthusiasts that just appreciate power in all types of cars.
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Old 11-20-2006, 06:48 PM   #30
JC3usa
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Default PDXtunning

Has anyone else had problems with PDX?
Still waiting for returns/refunds on parts returned months ago!
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Old 11-28-2006, 01:39 AM   #31
JC3usa
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I must be the only person.
no one has posted so I will take legal action to get my money/parts back.
I tried to be nice and they won't call back or e-mail.
So I'll see you F--KS in portland next week.............
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Old 11-28-2006, 01:44 AM   #32
EvolvedAK
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Dude...PDX is well known and very respectable. What exactly is the problem?
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Old 11-28-2006, 02:11 AM   #33
JC3usa
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Default

The problem
Paid for a p.o.s 18g that sucked they said 300+whp got 211-whp after they tuned it.Paid them to retune twice they still could not make 250whp.
Returned that turbo 2+ months ago still waiting for that refund.
GP moto coilovers from them that were wrong.(still waiting)
A COBB port that will not work on my ecu because the ecutek they installed locked my ecu. returned that 2 months ago(still waiting)
They owe me for stock turbo,18g,cobb port,coilovers.
So dude I DO NOT care what there rep. is I got F-CKED.
I can't even ckeck ck engine lite so my car is now a P.O.S with a blown motor.
They know how they f-cked me and amount they f-cked me for..........
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Old 11-28-2006, 07:34 AM   #34
anthonyrb98
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you fkd yourself man...
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Old 11-28-2006, 01:19 PM   #35
PDXTuning
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2008 Get Tuned Now
Knowledge is Power

Default

If what JC3usa said was true I would agree that we screwed him, however it is not the truth. The missing details here are the following:

1. We never promise power levels, nor would we ever indicate that an 18G at 5K+ feet elevation on 91 octane with an auto tranny would make 300whp.

2. We recommended the 18G turbo based on detailed discussions with you and our understanding of what you were looking for from your car. We believed we had a base map that would work for your setup, when that proved to not be the case we flew out on two occasions and dyno tuned your car, only asking you pay for our air fare!

3. After it became apparent that we were not capable of satisfying your needs we offered to buy back the turbo, and the other parts we had sold you at the same price you paid for them. You accepted and we sent you check number 1595 on 8-22-06, which you cashed and cleared our account on 9-5-06.

4. We have done everything in our power to assist with the coilovers. Due to the length of time you have had the suspension on the car you have to work with the manufacturer to resolve your issues. As I understand it the manufacturer is willing to work with you, and offered you a solution.

5. If you are unable to flash your ECU with an AP, either Cobb or PDXTuning is capable of resolving that for you. You can send your ECU to us, to Cobb tuning or to any other EcuTek licensed tuner and they will be able to flash your ECU to unlock it. Prior to this post we were unaware that you were still having this difficulty.

We will not debate these points further. JC3usa is clearly not presenting the truth, and aside from bringing the truth to light there is no point in discussing or arguing these points further. If you have additional problems concerning us please contact us either via e-mail or phone and we will be happy to work with you to resolve any issues in a professional manner.

PDXTuning
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Old 11-28-2006, 05:31 PM   #36
JC3usa
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You know the cobb did not work you tried to install it on the car and you yes you told me to my face it will NOT load and it still won't work.
But yet you charge us for it knowing it would not work so...wtf
I did have a great tune from Tim but running your recommend spark plugs burned a hole in the piston not crushed but burned ahole.
I am NOT saying Tim did anything wrong but the the tune before him(Jarred)
ran like crap my dyno sheets prove that,It ran pig ass rich 6mpg at best.
The dyno sheet from Jarred tune WILL be posted so that everyone can see it
clattering the hole pull making 211hp at 6mpg after the retune the car got well over 15mpg but it blew up three days later.(THANKS JARRED)
If you can read dyno charts you will see who f-cked up.
And your right gp moto did finally get me new coilovers but I had to take legal action to get it done. So my coilover cost well over 3k.
So I have to send my ECU out to be fixed and WHO is going to pay for that?
I tried to call,e-mail but knowone ever calls or e-mail back.
This is the first time anyone e-mailed in over a month.
So if this is where you want to talk about it I like that everyone will see it!
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Old 11-29-2006, 10:42 PM   #37
gpmoto
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Default oh wow

JC3usa you're great, we really do not post here much but your current unconscious core meltdown has attracted a response.

well, JC3usa did'nt like the ride height of his car after he installed our coilovers, he wanted to maintain the stock ride height of his outback xt. The main issue is the rears, you can only get within .5" ride height of a legacy xt......so we made him some rear collars to accomidate the situation. he never installed them and decided that he would like to have taller cartridges. Now here is the debate: he had his suspension for months and now wants new taller cartridges, do we send him new cartridges for free or charge him for new parts to replace used parts that are functioning correctly. We told him that we would charge him a discounted rate for the new parts. JC3usa started to be cool saying things like f u and im going to ... and so forth, at that point we told him that this conversation has just finished.
Then his friend calls and says "hey, im whoever jc3usa's friend and i kind of do law stuff and i know JC3usa gets a little crazy but we really need to take care of this". We said "thanks for calling and yeah JC3usa is socially challenged no big deal, tell you what....we will send these cartridges that were boxed up and ready to ship untill your bud had a mental pile up, we will send them for free but we will only send them if you will have JC3usa send us back the old parts." He spoke with JC3usa and called back to say we had a deal (a hell of a deal in our opinion). So, JC3usa, where's our parts? its been over 4 months! and the 3k you spent on lawyer fees.......we can only imagine what other problems you might be having. But whatever, is sounds good to say you spent it on us.....sounds important....and hardcore.
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Old 11-30-2006, 02:19 AM   #38
PHATsuby
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Quote:
Originally Posted by gpmoto View Post
JC3usa you're great, we really do not post here much but your current unconscious core meltdown has attracted a response.

well, JC3usa did'nt like the ride height of his car after he installed our coilovers, he wanted to maintain the stock ride height of his outback xt. The main issue is the rears, you can only get within .5" ride height of a legacy xt......so we made him some rear collars to accomidate the situation. he never installed them and decided that he would like to have taller cartridges. Now here is the debate: he had his suspension for months and now wants new taller cartridges, do we send him new cartridges for free or charge him for new parts to replace used parts that are functioning correctly. We told him that we would charge him a discounted rate for the new parts. JC3usa started to be cool saying things like f u and im going to ... and so forth, at that point we told him that this conversation has just finished.
Then his friend calls and says "hey, im whoever jc3usa's friend and i kind of do law stuff and i know JC3usa gets a little crazy but we really need to take care of this". We said "thanks for calling and yeah JC3usa is socially challenged no big deal, tell you what....we will send these cartridges that were boxed up and ready to ship untill your bud had a mental pile up, we will send them for free but we will only send them if you will have JC3usa send us back the old parts." He spoke with JC3usa and called back to say we had a deal (a hell of a deal in our opinion). So, JC3usa, where's our parts? its been over 4 months! and the 3k you spent on lawyer fees.......we can only imagine what other problems you might be having. But whatever, is sounds good to say you spent it on us.....sounds important....and hardcore.

ROFL.

best response evAr.
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Old 11-30-2006, 04:34 PM   #39
da3bous
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Default

ROFL WAFFLE.......So 3K in legal fees to your friend who called and essentially said you were unstable.....I'm suprised no one has sent you to collections for not returning the products that you feel where crap and refunded for!!!!

Last edited by da3bous; 11-30-2006 at 08:48 PM.
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Old 11-30-2006, 05:30 PM   #40
Turbo4me
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Quote:
Originally Posted by gpmoto View Post
JC3usa you're great, we really do not post here much but your current unconscious core meltdown has attracted a response.

well, JC3usa did'nt like the ride height of his car after he installed our coilovers, he wanted to maintain the stock ride height of his outback xt. The main issue is the rears, you can only get within .5" ride height of a legacy xt......so we made him some rear collars to accomidate the situation. he never installed them and decided that he would like to have taller cartridges. Now here is the debate: he had his suspension for months and now wants new taller cartridges, do we send him new cartridges for free or charge him for new parts to replace used parts that are functioning correctly. We told him that we would charge him a discounted rate for the new parts. JC3usa started to be cool saying things like f u and im going to ... and so forth, at that point we told him that this conversation has just finished.
Then his friend calls and says "hey, im whoever jc3usa's friend and i kind of do law stuff and i know JC3usa gets a little crazy but we really need to take care of this". We said "thanks for calling and yeah JC3usa is socially challenged no big deal, tell you what....we will send these cartridges that were boxed up and ready to ship untill your bud had a mental pile up, we will send them for free but we will only send them if you will have JC3usa send us back the old parts." He spoke with JC3usa and called back to say we had a deal (a hell of a deal in our opinion). So, JC3usa, where's our parts? its been over 4 months! and the 3k you spent on lawyer fees.......we can only imagine what other problems you might be having. But whatever, is sounds good to say you spent it on us.....sounds important....and hardcore.
Seems to me that if he paid $3k for that legal help, it is his friends that are screwing him....not tuning shops.

What a freaking retard.

Curt
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Old 12-01-2006, 04:29 PM   #41
JC3usa
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Quote:
Originally Posted by Turbo4me View Post
Seems to me that if he paid $3k for that legal help, it is his friends that are screwing him....not tuning shops.

What a freaking retard.

Curt
The $3k+ is not all in legal fee's
PDX told us to drive the car and they would get us new coilovers to replace the wrong!So we had to deal Gpmoto about the coilovers because PDX never fixed the problem so I'm sorry I got mad at you guys.But PDX told us YOU sent us the wrong parts and would not replace with the right ones.
I have payed to have my coilovers installed twice =$1200.00
I had my car realigned twice =$225.00
Plus the amount of the coilovers=$1695.00
My legal fees were only $500.00 so I was wrong about the amount.
This has cost me well over $3500.00 to install coilovers on my car so I must be retarded for buying them from you.. And they leak so I have not sent old ones yet because it took 8months to get new ones.
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Old 12-01-2006, 05:30 PM   #42
JC3usa
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As far as my turbo refund I got a e-mail from Tim@PDX on 9-12-06 stating they still have my turbo and will send me a ck for it next week so your tell me you payed me on 8-22-06 can you tell me the amount because we are still trying to find that ck.
As far as the power levels I have e-mails from Jarred saying we will make more
then 350whp so as soon as I can scan them and the dyno sheets I will post them.
PDX sold us a water injection system to band-aid the fact the turbo was to small and could make the power you told us it would. We removed the band-aid and did it right.A big waste of time and money (out $1000.00).
PDX was paid to tune the car it is NOT my problem they did it wrong and I paid air fair twice and the dyno twice. All of the PERRIN parts you sold us DID NOT fit or run in to other parts i.e. sway bar,bumper,crossmember.
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Old 12-01-2006, 06:54 PM   #43
page02wrx
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Quote:
Originally Posted by JC3usa View Post
As far as my turbo refund I got a e-mail from Tim@PDX on 9-12-06 stating they still have my turbo and will send me a ck for it next week so your tell me you payed me on 8-22-06 can you tell me the amount because we are still trying to find that ck.
As far as the power levels I have e-mails from Jarred saying we will make more
then 350whp so as soon as I can scan them and the dyno sheets I will post them.
PDX sold us a water injection system to band-aid the fact the turbo was to small and could make the power you told us it would. We removed the band-aid and did it right.A big waste of time and money (out $1000.00).
PDX was paid to tune the car it is NOT my problem they did it wrong and I paid air fair twice and the dyno twice. All of the PERRIN parts you sold us DID NOT fit or run in to other parts i.e. sway bar,bumper,crossmember.
Who is the "we" and "us" you are referring to?

God I can only hope theres not a group of you, like clones.
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Old 12-02-2006, 04:07 AM   #44
Kastley85891
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Scooby no4 - huntin for 5

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Puely a review and not a comment on the 'conversation/s' previous.

PDXTuning -- Came to the US from the UK in March this year, got myself an STI (Stock), searched around the web for local tuning, found PDX, emailed, chatted on phone... blah blah blah, basically, they have had all my bussiness and will continue to do so, they always finish on time, do the correct and specified job to a great standard, they are open to accept suggestion and often will point you in the right direction, (this has meant they have actually sold me less parts!). They are busy guys but always try to fit me in and pretty much do, even at short notice.
Im dyno-ing with them hopefully this side of xmas, at present my Scoob has a couple more bits to get done before its ready for the Green turbo upgrade in the new year.
From there, who knows what Ill be getting done, but I do know hat I will stay loyal to the guys at PDX, why change a quality supplier/Tuner??.
Cheers fellas
Be Good.
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Old 12-09-2006, 03:45 PM   #45
da3bous
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Quote:
Originally Posted by JC3usa View Post
The $3k+ is not all in legal fee's
PDX told us to drive the car and they would get us new coilovers to replace the wrong!So we had to deal Gpmoto about the coilovers because PDX never fixed the problem so I'm sorry I got mad at you guys.But PDX told us YOU sent us the wrong parts and would not replace with the right ones.
I have payed to have my coilovers installed twice =$1200.00
I had my car realigned twice =$225.00
Plus the amount of the coilovers=$1695.00
My legal fees were only $500.00 so I was wrong about the amount.
This has cost me well over $3500.00 to install coilovers on my car so I must be retarded for buying them from you.. And they leak so I have not sent old ones yet because it took 8months to get new ones.
sean wants his leaky parts back

Last edited by da3bous; 12-11-2006 at 08:22 PM.
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Old 12-13-2006, 06:31 PM   #46
flycaster
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Wow - this little saga is almost hilarious.

Here' the bit: you mod a car, sometimes everything works perfectly right out of the chute, sometimes it doesn't. It happens to every shop and every tuner, no matter what they may claim on a bulletin board. However, the real rubber hits the road when things don't work out as planned: some shops will do whatever it takes to get it working right, others don't. It's always been my experience that PDXT is one the shops that does.
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Old 12-14-2006, 06:37 PM   #47
JC3usa
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Can't get ahold of anyone at gpmoto been calling for 5 days now.
PDX was great at first then they stopped returning calls or e-mails.
I'm not trying to bash them I just wanted Tim to retune the car after we rebuilt it like he said they would. There the ones I paid to tune it and now I have to pay someone else to retune.
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Old 12-15-2006, 02:49 PM   #48
13rus
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WRB

Default Disappointed

I am diappointed in the sales procedure and timeliness at PDX Tuning.
But must commend the knowledge level of sales person.

Was looking to get a Stage 4 kit for my 06 STI. Called and spoke with Forrest, was impressed by his knowledge. Asked for a quote, he said he'd get it to me shortly. Waited until the end of the day, nothing. Called the next day to remind him, he got me the quote.

Went back and forth with e-mails and phone calls asking questions and clarifying some issues. Finally chose the perfect kit. Forrest was helpful in choosing the right parts and with advice.

Was ready to buy the kit Wednesday, called Forrest, talked over a couple final things and told him that he can bill me now. He declined saying that I should send him an e-mail confirming that his final estimate is OK. That threw me back a little. But sent him an e-mail anyway, asking to call me to get billing info. Waited until the end of the day, no phone call. Called at 17:40pm Wednesday myself again to make the purchase, noone picked up the phone.

Got an e-mail from Forrest Wednesday night saying that he will call me Thursday. Waited all day Thursday, sent another e-mail to remind that I'm still waiting to give them money. Nothing, no phone call, no e-mail response. Got seriously irritated.

Come Friday(today), no e-mail, no phone call. I don't mean to be a pest about this, but when I am trying as hard as I can to spend $6,000 in one swoop with the vendor, I think it is reasonable to expect a degree of promptness in the transaction.

To me it seems that PDX Tuning did not want my business after all. If they are so busy that they cannot make a phone call and bill a 6-grand paying customer who wants to do business with them, then obviously the customer will go to someone else to receive the same service. Fortunately there are other companies that sell parts, kits and do tuning.

So despite being impressed by the staff knowledge and experience, I am pretty disappointed with the level of customer service on part of sales department.

I do tend to be a bit hot-headed when I see this kind of "customers can wait" attitude, and was very upset with PDX Tuning. I went to NASIOC as usual to see what other people are saying about them.

I found that Tim Bailey might actually care about how his business is doing per the post I am quoting. So hopefully PDX Tuning can reinstate themselves in my eyes by responding and actually trying to sell me something - I still want to do business with them but my desire is dissipating. They have my phone number and e-mail address.

Thank you.

PS: I browsed NASIOC almost daily for a long time, seeking answers to my questions and found them all. Still being a new convert into Subaru performance I don't have answers for people on this forum, so I never joined. I did join now so I can post my opinion about PDX Tuning and make myself heard. I am not trying to do "vendor bashing", but rather am expressing an objective opinion and describing my experience. Hopefully forum members won't "bash" me for that.

Quote:
Originally Posted by PDXTuning View Post
While no one is perfect and no growing business can please everyone, as a PDXTuning owner and one of the primary tuners, i am more than concerned and similarly disappointed that we're delivered such a poor first impression.

I'd very much appreciate it if you would consider calling or emailing me to discuss your experience. Your opinions are very valuable and an honest appraisal of your experience will help PDXT improve. I understand your time is valuable and your efforts will not go unrewarded.

While very PDXTuning employee strives to know as much as is possible, not everyone is our organization is a "guru". Not everyone can be... However, collectively, PDXTuning has the most broad and technically adept staff of ANY subaru shop in the country. I'd love the opportunity to give you a second impression.

Best regards
Tim Bailey - VP PDXTuning
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Old 12-15-2006, 04:16 PM   #49
Bailey
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Quote:
Originally Posted by 13rus View Post
I am diappointed in the sales procedure and timeliness at PDX Tuning.
But must commend the knowledge level of sales person.

Was looking to get a Stage 4 kit for my 06 STI. Called and spoke with Forrest, was impressed by his knowledge. Asked for a quote, he said he'd get it to me shortly. Waited until the end of the day, nothing. Called the next day to remind him, he got me the quote.

Went back and forth with e-mails and phone calls asking questions and clarifying some issues. Finally chose the perfect kit. Forrest was helpful in choosing the right parts and with advice.

Was ready to buy the kit Wednesday, called Forrest, talked over a couple final things and told him that he can bill me now. He declined saying that I should send him an e-mail confirming that his final estimate is OK. That threw me back a little. But sent him an e-mail anyway, asking to call me to get billing info. Waited until the end of the day, no phone call. Called at 17:40pm Wednesday myself again to make the purchase, noone picked up the phone.

Got an e-mail from Forrest Wednesday night saying that he will call me Thursday. Waited all day Thursday, sent another e-mail to remind that I'm still waiting to give them money. Nothing, no phone call, no e-mail response. Got seriously irritated.

Come Friday(today), no e-mail, no phone call. I don't mean to be a pest about this, but when I am trying as hard as I can to spend $6,000 in one swoop with the vendor, I think it is reasonable to expect a degree of promptness in the transaction.

To me it seems that PDX Tuning did not want my business after all. If they are so busy that they cannot make a phone call and bill a 6-grand paying customer who wants to do business with them, then obviously the customer will go to someone else to receive the same service. Fortunately there are other companies that sell parts, kits and do tuning.

So despite being impressed by the staff knowledge and experience, I am pretty disappointed with the level of customer service on part of sales department.

I do tend to be a bit hot-headed when I see this kind of "customers can wait" attitude, and was very upset with PDX Tuning. I went to NASIOC as usual to see what other people are saying about them.

I found that Tim Bailey might actually care about how his business is doing per the post I am quoting. So hopefully PDX Tuning can reinstate themselves in my eyes by responding and actually trying to sell me something - I still want to do business with them but my desire is dissipating. They have my phone number and e-mail address.

Thank you.

PS: I browsed NASIOC almost daily for a long time, seeking answers to my questions and found them all. Still being a new convert into Subaru performance I don't have answers for people on this forum, so I never joined. I did join now so I can post my opinion about PDX Tuning and make myself heard. I am not trying to do "vendor bashing", but rather am expressing an objective opinion and describing my experience. Hopefully forum members won't "bash" me for that.
Hi 13rus,
I am familiar with your quote and have checked all of forrest's responses for content and clarity.

Thanks for taking the time to offer your opinions and feeback. While it pains me to hear about any customer discontent, its through this sort of feedback that PDXTuning can refine our internal processes.

One of the downsides of doing business in a very interactive and personalized manner is that our sales staff is sometimes stretched. We have more expert tuners on staff than sales persons. However, as you outline, the process seems a bit protracted and is inconsistent with our normal processes.

Consistent with the message you quoted above I would appreciate the opportunity reform your impressions of our customer service. I predict you will not be dissapointed.

I'm going to talk with Forrest and Jarrad - the general manager - to make sure your questions are answered and we follow through with any actions needed ASAP.

Best Regards
Tim Bailey

Last edited by Bailey; 12-15-2006 at 04:23 PM.
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Old 12-22-2006, 03:09 AM   #50
ryuwrx
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PDX needs a bump, and I haven't posted on them yet.

Forrest is a GREAT PR person, Jarrad is frickin awesome for selling almost all his crap to me. (Thanks for spending my money*sarcasm*), and Tim is a great tuner, very intellegent guy. Good thing I didn't make it too far down the highway before I told you that I didn't have a solenoid on the clutch for that launch control...right?
So, full motor swap to a Spec C, full tranny swap to a JDM 6MT, full brake swap to Brembos and Stoptechs, tuning on the old motor, tuning cominng up (one of these days) for the Spec C. I could not be more pleased with a Subaru shop. The three hours it takes to drive to Portland is WELL worth it for people who know what the are doing.

Thanks for everything guys. Forrest, I will contact you soon for that long overdue tune. Maybe late January. I just started a new job in Seattle.
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