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Old 08-30-2001, 08:12 AM   #1
Lil'Blue
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Chapter/Region: Tri-State
Location: Philly, PA
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2002 WRX Wagon
WR Blue

Default RallyPerformance.com

Has anyone used any of their products yet?? I am thinking of buying thier exhaust system and was looking for some opinions.
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Old 08-30-2001, 10:09 AM   #2
Sergeant_V
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Chapter/Region: SWIC
Location: The Land of Huevos Rancheros
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2004 STi, WRB w/dirt
Co-drive GrpN GC8

Thumbs up

Ken Cole at Rally Performance = Good!!!!!
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Old 08-30-2001, 10:40 AM   #3
Subie Gal
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Location: WA
Vehicle:
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02 WRX/01 RS

Thumbs up

i personally have referred a few people to their site... all of whom have come back and thanked me for doing so!!

havent heard anything bad yet!!!

j.
www.subiegal.com
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Old 08-30-2001, 04:58 PM   #4
Lil'Blue
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WR Blue

Default rallyperformance.com

fantastic. thanks
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Old 08-30-2001, 10:04 PM   #5
JenisonWRX
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02 WRX & 99 RS
Black

Default

Ken rocks...

was very helpful...
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Old 09-15-2001, 01:53 AM   #6
Sev
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Member Sales Rating: (56)
 
Member#: 8364
Join Date: Jul 2001
Chapter/Region: SCIC
Location: SubySpecialties.com
Vehicle:
4.5 STi
dirty

Wink Ken is the man

RallyPerformance is great; customer service is prompt responsive Ken is a honest vendor that will get you the products you ordered and give you tracking numbers that are real. Ken you have earned my buisness a 100 times over. Thanks for the great service and excellent products.............


Sev
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Old 09-17-2001, 12:55 PM   #7
Rollerboy
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Location: Charleston, WV
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2002 WRX
white

Cool

Ken is great 2 deal with, I would gladly buy rims from them again!

Shane
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Old 09-17-2001, 08:35 PM   #8
Tats
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WTF? YES! I am
better than you!

Default

I find Ken very hard to get in touch with.

His products and pricing however are OUTSTANDING! And when you do finally get in contact with him her is very nice and does his best to do all he can for you.

Tats.
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Old 09-18-2001, 01:54 AM   #9
AZ-GT
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Location: San Francisco, CA USA
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I've tried to buy from em a couple of times but never got ahold of em. Hey pick up the phone
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Old 09-19-2001, 11:32 AM   #10
ObiWanJak
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2002 Rex, BMW R11RS

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I've emailed rally performance twice and been trying to geth thru on the phone call week, leaving messages, etc. Still haven't heard anything. Is this normal? I hear such good things about rally performance, but this is getting ridiculus!
Loren
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Old 09-21-2001, 10:53 AM   #11
ObiWanJak
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Okay, so they were out of the office for a few days. After they returned, they got back to me quickly. Complaint retracted!
Loren
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Old 09-22-2001, 03:10 PM   #12
Ken C
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Location: PA, USA
Default Hello all!

Hi folks, appreciate all the comments...

Over the past few weeks we have seen a big increase in our business, which is a good thing! It does require some adjustments on our end to keep up with the volume, and I need to hire someone full time or nearly full time just to be posted by the phone.

Until we do this, we are trying to keep up with customer service... apologies for any inconvenience! The best times to catch up with us if you are having difficulty are between 10:00 am and 2:00 pm EST, particularly mid-week. We will try to stay closer with the emails. If you continue to have trouble for a little while until we can spool up to "the next level", please bear with us.

For those on this forum who havent been able to reach us, when I am done here I will email each of you... if you still wish to do business with us, we would be glad to help.

Regards,
Ken Cole
Owner, RallyPerformance
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Old 09-26-2001, 08:35 PM   #13
Wagonwheels
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Location: Massachusetts
Vehicle:
2002 WRX 5sp Wagon
WR Blue and Factory BBS

Default

Tried phone and e-mail contact. Never got a call back, and took three days for an e-mail response. Too bad, it looks like they have great quality parts for sale.

Ed
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Old 09-27-2001, 10:11 PM   #14
Ken C
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Location: PA, USA
Default Email

Hello Ed -

Have just sent you an email...

Ken Cole
Rally P
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Old 10-12-2001, 07:16 AM   #15
booger
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Member#: 6446
Join Date: May 2001
Location: south brunswick nj
Vehicle:
99 Impreza 2.5 RS
Black

Default wher is rally performance?!

i want to order some MiM wheels, but theyre never home! where are you guys your site is good and i want some rims! Anyone know of any US vendors that sell this "original scoobysport wheel"?

boog
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Old 10-12-2001, 02:49 PM   #16
no_rex_yet
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Location: philly
Vehicle:
04 330cic

Default

I talked to Ken about 2 weeks ago, and he mentioned that there was only ONE set of thos MiMs left in the UK. They stopped making them. Not sure if they were sold. An issue I had w/them is the et is only +45. Didn't sound very subaru specific. Anyways, good luck. Leave a message w/them.
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Old 10-12-2001, 09:12 PM   #17
ObiWanJak
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Location: Virginia Beach
Vehicle:
2002 Rex, BMW R11RS

Default

My dad and I have been trying to order a ss exhaust from ken for almost 4 weeks now. On their site it says they were at the Prescot prorally from teh 3rd thru the 7th. Ken is really a great guy, has been very appologetic about the whole issue, even offered to ship the exhaust for free... but that was two weeks ago with no confirmation nor any sign of the exhaust. just coming from PA to VA I don't think would take that long, but either way a confirmation would be great.
Loren
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Old 10-12-2001, 09:25 PM   #18
Philly WReX
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Location: Warminster, PA
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2002 Impreza WRX
Let's Go Flyers!!!

Default

I ordered an air filter a month ago, but haven't received it yet because of customs issues. They are really hard to get a hold of, but very nice when you finally do. I'm going to be getting my credit card bill in the mail soon and am curious if I've been charged for my filter yet...I'm not sure if a should pay for it if i have no idea if or when I'll get it?
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Old 10-12-2001, 10:24 PM   #19
Tats
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WTF? YES! I am
better than you!

Default

Good guy...good products...good prices.

Hell of a hard guy to get in touch with though.

Tats.
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Old 10-13-2001, 01:59 PM   #20
booger
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Black

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thats all good to hear, guess ill have to buy the more expensive lighter wheels then if they have them... oh well if anyone talks to them please tell them they have buisness waiting for them
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Old 10-16-2001, 12:54 AM   #21
Ken C
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Default Replies

Heh. Yike, this looks like a thread worth responding to!

First, on the questions -

The MiM wheels (the original ScoobySport wheel) are indeed about sold out. There is one set of Anthracite left and then they are all gone. If you would like a similar look, however, check out the MiM / Technomag "Detroit" in 18" with a good offset (and price actually). There is a photo of a silver 'Rex with these in silver at the top of the "02 WRX page. Let us know what you think Boog...

On the exhausts:
I do have a few sets in, finally - we had a bit of a double whammy to our supply between the terrorist attack and then delays in the UK. We received the first pallet since September 11 just on Monday, to give you an idea. That had four exhaust systems on it, and more are on order (hopefully leaving the UK late this week, should be five days in transit). Loren, yours is one of the four sitting at the warehouse right now awaiting shipping... hope to send it on Wednesday, but perhaps tomorrow. One system is going to Four Star Motorsports in Canada for a new rally car build = )

We have also been out of ITGs for about six weeks, but thankfully they are nicely in stock at this point. We are going through the backlog now. As to charges, unless there is a special order item or we are doing a group buy, we dont charge your card until the items are shipping from us in Pennsylvania to you.

We do believe that the supply issue is sorted out, as ScoobySport and Hayward & Scott have been quite helpful - I think that everyone is adjusting to demand.

About reaching us -
Here's where we are: The business needs to grow. Jay and I have worked at RallyPerformance part time and it has grown to the point that we are stretching to keep up. We need a full time person, or nearly so, dedicated just to customer service - I hope to hire someone within 2-4 weeks or so. In the meantime, the best time to reach us by phone is from about 9 am - 2pm on Tuesday, Thursday and Friday; failing that, leave a message with your evening callback number and I'll try to hit you in the evenings.

Thanks for the good comments with the bad, it gives us a good feel for what we are doing right and what needs to be fixed. We do try to keep the prices reasonable, and we try to stand behind what we sell. I like to talk to people individually, and sometimes that takes up some precious phone time... but it is worth it to see what everyone is doing with their cars, and to match what they purchase to their hopes for what the car will be for them. That's fun.

Because customer service is important to us, it bothers me to leave people hanging. I intend to fix that for you soon.

Ken Cole
Owner, RallyPerformance
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Old 10-16-2001, 12:59 AM   #22
Ken C
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Join Date: May 2001
Location: PA, USA
Default Wheels

By the way, while we are talking about wheels -

Have been meaning to introduce a higher caliber lightweight wheel that the stock class autocrossers would benefit from in 16". The stock wheels are actually pretty light, but we wanted something lighter and still strong:

The Technomagnesia Racing is a six spoke wheel that looks a lot like a P7, available in Subaru fitment and offset. Get this: In 16", it is 6.5 kg, in 17" it is about 7.5 kg. The price should come in below the cost of the Speedlines, and they are available in white, gold, silver and anthracite. This is also their rally wheel.

Ken
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Old 10-16-2001, 06:32 PM   #23
Philly WReX
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Join Date: Jul 2001
Location: Warminster, PA
Vehicle:
2002 Impreza WRX
Let's Go Flyers!!!

Default

Update... I just got my ITG filter last night and it's a def improvement over the stock filter. I knew there would be delays when i ordered it, i just got worried when i tried to e-mail rally performance a few times and i was getting the e-mail returned saying that e-mail address didn't exist. I also wasn't sure about being charged before shipment, thanks for clearing that up...that's what i was mostly concerned about. Otherwise, you guys are great I would drop your day jobs and go full force with this stuff, with more time you guys would do a hell of a business.
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Old 10-16-2001, 08:52 PM   #24
Ken C
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Location: PA, USA
Default Philly -

Thanks for the note! Glad you like the ITG, most people see the turbo spooling fully about 200 RPMs earlier than stock... a nice improvement. We like the engine protection too -

Regards,
Ken
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Old 10-19-2001, 12:20 PM   #25
Rovah
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Location: Bangor, Maine
Vehicle:
2003 WRX Rally Car
Silver

Default

Spoke with Ken last night and ordered some parts for our Impreza rally car. He's busy, but as other's have attested, his customer service and individual attention is beyond reproach!

I'll be purchasing from Ken in the future for sure! Thanks for all the help and good products!

Cheers! John
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