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Old 09-03-2001, 01:13 AM   #1
Imprezer
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Default ATTN ALL: Vendor Satisfaction Survey

I Club is going to perform a series of polls about vendors. Basically it will be a poll asking people to give a feedback about a certain vednor. Then, each vendor will get a rating based on the feedback.

For example

KARTBOY KUSTOMS

On a scale 1-5, how likely are you to do business with KK in the future based on your past experiences with them.

1 - I Will Never Deal With Them Again
2 - Not Likely
3 - Possible
4 - Very Possible
5 - Most Definetely

The polls will stay sticky and open a week at a time. Then based on the feedback, each vendor will get a rating. Then, every 2 months we will re-open the same polls. That will alow new members to vote. The the rating will be adjusted. Then the polls will be closed and open again every month. This will give everyone an opportunity to vote and for vendors it will give them an opportunity to adjust their rating. Then, every 6 months we will reset the polls and everyone will be allowed to vote again. This way the vendors will be able to regain their customer confidence and customers will be able to change their mind about a certain member.

So, if you are a vendor and you would like to test your customer's confidence, please reply here and I will add your name to the list.

I think this will work.

-Alex
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Old 09-03-2001, 04:33 AM   #2
ChosenWon
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Default

I'm not actually classified as a vendor but I do sell quite a bit of stuff in the private classifieds. I sell the Mesh kits for the 98-01 RS and soon the 97+ Legacy, and the WRX, and I would love to get in on this. Looks like you have to be a vendor though. Oh well, btw Alex great idea. A lot of us have been waiting for something like this.
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Old 09-03-2001, 11:47 AM   #3
gossamer_monster
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When will this take affect? It`s getting ugly in the vendor forum.

Very good idea IMHO

Bring it on.

Bill
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Old 09-03-2001, 11:54 AM   #4
tom@kartboy
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the competition.

Thumbs up

Kartboy Kustoms is game
we'll gladly go first.
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Old 09-03-2001, 01:11 PM   #5
RidinLow
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Thumbs up

& I'll be the first to give them a 5.
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Old 09-03-2001, 01:46 PM   #6
Barney
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Default Step up to the plate

Time for some of the vendors in her to put up or shut up.......Now it's the customers turn to have our say...good or bad.........
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Old 09-03-2001, 02:42 PM   #7
david2z4
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the options

1 - I Will Never Deal With Them Again
2 - Not Likely
3 - Possible
4 - Very Possible
5 - Most Definetely


Will not work because some things you can only get from one vendor. Even if you have had bad service with them you might have to use them again.

the questions should be more like

Has the vendor replied in a timely manner?
Has all problems been taken care of?
Has the products been represented correctly by the vendor?
etc etc

with each having a rating of 1-5 being 1 dissatisfied to 5 being very satisfied.

Then all responces can be rolled up in to a review. Kind of like the Review system in home theater mag's

I do like the idea of a survey and a member raiting.

Just saying if you will use a vendor again or not is not saying much.

Last edited by david2z4; 09-03-2001 at 06:31 PM.
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Old 09-03-2001, 03:11 PM   #8
Zahnster
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Can Imprezer be considered a vendor?

I'm just thinking about things like the Japanese magazine GB. It has apparantly fell apart now that the topic is no longer sticky...

I'm sure there was more than enough people in there to satisfy the order size requirement last time I looked.
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Old 09-03-2001, 05:37 PM   #9
gossamer_monster
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I like david2z4`s idea. We need to be able to add comments.

I`ve had dealings with vendors that have been good with some issues but bad with others. Some might have good prices but slow turn around for example.

We also need to be able to keep it annonymous. I don`t want to be blackballed because of my comments about a vendor.

just my .02 cents


Bill
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Old 09-03-2001, 09:55 PM   #10
Sooberman
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Location: Greenwood Lake, NY...where the heck is that?!? :P
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Platinum Slipper

Talking Come'on, we dare you!

Looks like a lot of vendors are either scared or on vacation!
You can try e-mail or PM, but I think it might be a problem with some of them because they may not get back to you.
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Old 09-04-2001, 04:00 AM   #11
Imprezer
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My Magazine GB didn't fall anywhere. In my last post I stated that I need more people and I got no response. There is a minimal order I HAVE to submit so if I cannot fill it up, I cannot order.

If all of you ordered double what you wanted (2 magazine instead of one) it would work fine. As is, I cannot do it yet. I will, however, be placing my order for the newest magazines and sell them on a basis of first come first serve.
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Old 09-04-2001, 12:10 PM   #12
Zahnster
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Silver Sedan

Default

Alex,

Counting from your last post in there, I count an increase of the order size for about 16 or 17 more magazines. You said maybe 14 more. This sounds like it met the criterea to me.

If it's going to revive, I might still want Impreza #11. Any idea of there is a Perfect Guide for GD series Imprezas?

Are we talking about the same thread?
http://i-club.com/forums/showthread....5&pagenumber=1

I'm not trying to attack anyone here....just trying to figure out what happened.

Dan
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Old 09-04-2001, 12:41 PM   #13
HRE | giulio
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Talking

I'll love to do it, imprezer- put me up there!!
giulio

BTW, i think vendors like Kartboy and I should have Product Polls too- since we make the things we sell. We're not just resellers rated on our customer appreciation, we also should be rated on the quality of our product.
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Old 09-04-2001, 12:47 PM   #14
Keith
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this is a great idea alex
Btw, I'll be the 2nd to give CartBoy (similar to cartman) a 5
Bring the poll on
keith
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Old 09-04-2001, 07:18 PM   #15
Fmdeadrick
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I want a shaking head emoticon.

Mark
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Old 09-04-2001, 09:47 PM   #16
Cobb Tuning
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Default

We're game. I think we could only benefit by hearing more about what our customers think and suggestions on how we can improve.

Cheers,
Trey
Cobb Tuning
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Old 09-05-2001, 12:11 AM   #17
Ken C
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Default We're in

Hi, count us in for this also please!

Should be a good feedback tool...

Regards,
Ken Cole
RallyPerformance
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Old 09-05-2001, 02:02 PM   #18
Tarmac Motorsports
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Sure we are game....We are new and small but everyone we have dealt with has been happy so far.

Nate
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Old 09-05-2001, 03:36 PM   #19
Imprezer
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Awesome. I will put up the first few polls later today.

About the magazine GB. Let me count everyone one again and I will bring that thread back to life.

-Alex
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Old 09-06-2001, 02:20 AM   #20
vividracing
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Vivid Racing would like to be put into the Vendor rating system.

Thanks.
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Old 09-10-2001, 04:32 PM   #21
v6scoobie
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Sure put us down.. AKA Speed FX
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Old 09-10-2001, 09:26 PM   #22
Modern Garage
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Default

Modern Garage volunteers for the vendor poll. We would like feedback from some of our internet clients. Thank you for your time.

Take care,

Christian.
www.moderngarage.com
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Old 09-12-2001, 08:04 PM   #23
primitive
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Screamin' Yellow

Default Primitive is in

Hey, I got stuck while travelling (or almost travelling) and just saw this post. (I am back at Primitive HQ now)

Although I have a feeling that this polling method may not provide truly accurate readings, since many people don't frequent this forum and many satisfied customers will probably not bother to reply, Primitive is willing to give it a try.

Primitive always strives to give the best service and good prices on rally-tested products at www.get-primitive.com.

What will it mean if a vendor doesn't put their name in the ring?

I think that David2z4's comments are valid.

Pe

PaulEklund@aol.com
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Old 09-13-2001, 06:14 PM   #24
deadbolt
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96 Brighton and...
many

Talking

Please list Prestige Motorsports. We always like to hear feedback on how we can improve our service.

www.prestige-motorsports.com
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Old 09-13-2001, 09:22 PM   #25
gossamer_monster
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Default

I can and will vouch for Deadbolt. Good guy, good dealer.

Bill
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