Palm Pilot help...please

JGard · 09-13-2001, 10:34 PM

Well, I broke down and bought one tonight.

Everything was working smoothly in the set up and all...but then when I go to sync it up with my computer, it works for a while, goes through all the syncing options, then once it gets to the Backing Up stage...I get an error on the PDA saying that it lost connection with my computer.

All I can do is hit OK on the PDA, and on the computer, the software is just plain frozen, and I have to get into the task manager and end task to close it.

Does anyone know what I could check and where to check it? I mean, everything does sync up in terms of programs installed and email and such...but it's still real annoying.

Thanks in advance!

Longshot · 09-13-2001, 10:56 PM

I trust you bought a visor? If thats the case and you have a USB hotsync cradle, double check the connections.. specifically re-seat the visor itself, mine will lock up if I don't do it right.

Also, a fresh restart before hotsyncs usually helps...

If you bought anything else and were not high/drunk at the time.. you are on your own.. a man can only be expected to help so much

Korey

JGard · 09-13-2001, 11:01 PM

I bought the Sony Clie

I felt it was the better option out there. It had everything i wanted, which includes the support for their memory sticks...

Anyway, I suppose I could check the USB in the back of the motherboard...because that's the only one I have any play with...

Thanks

Fitz · 09-13-2001, 11:04 PM

Sony?? .... you still have the reciept right?? Hint hint hint...

Fitz

m750 · 09-13-2001, 11:26 PM

let me refer you to my previous post... not sure if this'll help w/ your problem

Quote:

Originally posted by m750
jj if you buy a windows based hand held I'll personally insert my foot in your ass. Don't you know any better than to buy microsoft shtuff?
AO

AO

JGard · 09-13-2001, 11:27 PM

it's not windows based. It's palm os V4

m750 · 09-13-2001, 11:28 PM

I stand corrected. Glad you listened
AO

imprezadan · 09-13-2001, 11:33 PM

I just bought one (a visor) last Friday myself. Anyone have any hints, tips, tricks on how to use and software kinda stuff? I'm not too good at that kinda stuff.

How do I get my new emails to jump in there when I do a Sync? I have my email account with Yahoo, will it work? I know that Handsprings don't like Javascript stuff.

HpiRally · 09-13-2001, 11:36 PM

Throw it off the wall and go back to the old way! Pen and paper.

Joe

DustinR · 09-14-2001, 12:02 AM

I don't know much about the visors as ive never owned one. However in my year as a desktop support tech i ran into plenty of problems with them, mainly sync problems. Unfortunate because they seem to be a great product. I love the springboard attachments. Try looking on their sight. I seem to remember there were several software fixes not included in the software bundle for the usb sync. BTW i also heard, not to long ago, about a class action suit involving palm and their syncing hardware frying mainboards. That however whas just an email going around so i wouldn't hold much weight to it. Good luck with your issues.

JGard · 09-14-2001, 07:49 AM

any other ideas?

I'm not sure...but it seems to be the software on the PC which is the problem. I'll be trying this whole setup on my work computer, too...let's see what happens

kpratte · 09-14-2001, 08:04 AM

I haven't really had any problems with my Prism.. The Prism came with the Palm Desktop v3.51 or something like that originally. A few months back, Palm came out with the v4.0 Desktop and it worked fine with the Prism. They then came out with v4.0.1 and Handspring came out with their version of the v4.0.1 Desktop, no problems with any of them.

So, no problems for me, you tried calling Sony yet?

- Ken

JGard · 09-14-2001, 08:19 AM

not yet... but if it also doesn't work when I'm at work, then I'll try to contact them.

Like I said, it still does at least sync up all the information between the PC and PDA, it just gets messed up right at the end, when it's supposedly backing up the PDA data on the PC...or at least, that's what it appears to be doing.

Jonathan · 09-14-2001, 08:35 AM

Well if the faults not with your Sony Palm Clie thing, then maybe its with your host computer & its USB port ?

How old & what sort of a computer are you running?

My dad has a Palm (I dont), and I had the 'pleasure' of learning / teaching him how to hotsynch. No real problems, except the Palm email contact / address list is not the same as his MS Outlook Express. (Duh). I will never forget the expression on his face when I tried importing his e-mail & instead of getting his contacts, I managed to import over 200 useless emails into his palm.

stumpz · 09-14-2001, 09:46 AM

Here's something I've picked up after standardizing our company with palms.
[list=1][*]They Like to be on COM1[*]COM1 usually taken up by NIC[*]Pull out the NIC remove all software for the NIC remove all software for Palm. Shutdown, restart (no NIC) install Palm Software[*]If you are using USB cable, get the USB drivers for your OS. Win2K USB drivers are different than 98USB Drivers[*]Bump Sync Speed down from highest speed to 19200[*]If you computer has IR port enabled, disable it[*]Some laptops/desktops which have advanced battery support foils the Hotsync procedures[*]Remove any Antivirus software (reinstall after sucessful hotsync)[*]If your computer goes to standby/sleep mode, make sure to go into the BIOS and keep USB/Serial port on at all times[/list=1]

Worst case senario...you could
Read this
Hope this helps
Suresh

dedfish · 09-14-2001, 09:52 AM

Another thing you may want to check is if there are any software updates/patches for the PC software. Check out the support section of sony's website for any frequently asked questions as well.

JGard · 09-14-2001, 10:19 AM

thanks guys!

Well, I came to work, installed it, and sync'ed it, and it's working fine here.

so...who knows. I will check things out when I get home...and yes, it's a USB port. I haven't tried changing the speeds or anything...

09-13-2001, 10:34 PM	#1
JGard Pooptastic Member#: 1904 Join Date: Jul 2000 Chapter/Region: NESIC Location: Salem, MA Vehicle: 2009 WRX Premium 5dr 1991 Mazda Miata	Palm Pilot help...please Well, I broke down and bought one tonight. Everything was working smoothly in the set up and all...but then when I go to sync it up with my computer, it works for a while, goes through all the syncing options, then once it gets to the Backing Up stage...I get an error on the PDA saying that it lost connection with my computer. All I can do is hit OK on the PDA, and on the computer, the software is just plain frozen, and I have to get into the task manager and end task to close it. Does anyone know what I could check and where to check it? I mean, everything does sync up in terms of programs installed and email and such...but it's still real annoying. Thanks in advance!

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09-13-2001, 10:56 PM	#2
Longshot Scooby Specialist Member#: 2359 Join Date: Sep 2000 Chapter/Region: NESIC Vehicle: 2001 Impreza 2.0 WRS	I trust you bought a visor? If thats the case and you have a USB hotsync cradle, double check the connections.. specifically re-seat the visor itself, mine will lock up if I don't do it right. Also, a fresh restart before hotsyncs usually helps... If you bought anything else and were not high/drunk at the time.. you are on your own.. a man can only be expected to help so much Korey

09-13-2001, 11:01 PM	#3
JGard Pooptastic Member#: 1904 Join Date: Jul 2000 Chapter/Region: NESIC Location: Salem, MA Vehicle: 2009 WRX Premium 5dr 1991 Mazda Miata	I bought the Sony Clie I felt it was the better option out there. It had everything i wanted, which includes the support for their memory sticks... Anyway, I suppose I could check the USB in the back of the motherboard...because that's the only one I have any play with... Thanks

09-13-2001, 11:04 PM	#4
Fitz Scooby Guru Member#: 1426 Join Date: May 2000 Chapter/Region: NESIC Location: Goffstown, NH Vehicle: 2003 Evo, 2007 zx6r, 2000 SV650 Race Bike	Sony?? .... you still have the reciept right?? Hint hint hint... Fitz

09-13-2001, 11:27 PM	#6
JGard Pooptastic Member#: 1904 Join Date: Jul 2000 Chapter/Region: NESIC Location: Salem, MA Vehicle: 2009 WRX Premium 5dr 1991 Mazda Miata	it's not windows based. It's palm os V4

09-13-2001, 11:28 PM	#7
m750 Scooby Guru Member#: 2278 Join Date: Sep 2000 Chapter/Region: NESIC Location: Pepperell MA Vehicle: 8Sti \| 07 allez White \| Comp	I stand corrected. Glad you listened AO

09-13-2001, 11:33 PM	#8
imprezadan Scooby Specialist Member#: 6935 Join Date: May 2001 Vehicle: 1999 Impreza 2.5RS Rally Blue	I just bought one (a visor) last Friday myself. Anyone have any hints, tips, tricks on how to use and software kinda stuff? I'm not too good at that kinda stuff. How do I get my new emails to jump in there when I do a Sync? I have my email account with Yahoo, will it work? I know that Handsprings don't like Javascript stuff.

09-13-2001, 11:36 PM	#9
HpiRally Scooby Specialist Member#: 3864 Join Date: Jan 2001 Chapter/Region: RMIC Location: -=OT PARROTZ=- Vehicle: 2008 Sti Black	Throw it off the wall and go back to the old way! Pen and paper. Joe

09-14-2001, 12:02 AM	#10
DustinR Scooby Specialist Member#: 8264 Join Date: Jul 2001 Chapter/Region: NESIC Location: Burlington, VT Vehicle: 2001 Impreza 2.5 RS 95 Impreza 1.8 Coupe	I don't know much about the visors as ive never owned one. However in my year as a desktop support tech i ran into plenty of problems with them, mainly sync problems. Unfortunate because they seem to be a great product. I love the springboard attachments. Try looking on their sight. I seem to remember there were several software fixes not included in the software bundle for the usb sync. BTW i also heard, not to long ago, about a class action suit involving palm and their syncing hardware frying mainboards. That however whas just an email going around so i wouldn't hold much weight to it. Good luck with your issues.

09-14-2001, 07:49 AM	#11
JGard Pooptastic Member#: 1904 Join Date: Jul 2000 Chapter/Region: NESIC Location: Salem, MA Vehicle: 2009 WRX Premium 5dr 1991 Mazda Miata	any other ideas? I'm not sure...but it seems to be the software on the PC which is the problem. I'll be trying this whole setup on my work computer, too...let's see what happens

09-14-2001, 08:04 AM	#12
kpratte Scooby Specialist Member#: 2760 Join Date: Oct 2000 Chapter/Region: NESIC Location: Hudson, NH Vehicle: '07 RAV4 V6 Red '07 WRX Wgn Limited Gray	I haven't really had any problems with my Prism.. The Prism came with the Palm Desktop v3.51 or something like that originally. A few months back, Palm came out with the v4.0 Desktop and it worked fine with the Prism. They then came out with v4.0.1 and Handspring came out with their version of the v4.0.1 Desktop, no problems with any of them. So, no problems for me, you tried calling Sony yet? - Ken

09-14-2001, 08:19 AM	#13
JGard Pooptastic Member#: 1904 Join Date: Jul 2000 Chapter/Region: NESIC Location: Salem, MA Vehicle: 2009 WRX Premium 5dr 1991 Mazda Miata	not yet... but if it also doesn't work when I'm at work, then I'll try to contact them. Like I said, it still does at least sync up all the information between the PC and PDA, it just gets messed up right at the end, when it's supposedly backing up the PDA data on the PC...or at least, that's what it appears to be doing.

09-14-2001, 08:35 AM	#14
Jonathan Scooby Guru Member#: 4021 Join Date: Feb 2001 Chapter/Region: NESIC Location: Natick, MA USA Vehicle: 1999 Legacy GT Ltd Quick Silver Metallic	Well if the faults not with your Sony Palm Clie thing, then maybe its with your host computer & its USB port ? How old & what sort of a computer are you running? My dad has a Palm (I dont), and I had the 'pleasure' of learning / teaching him how to hotsynch. No real problems, except the Palm email contact / address list is not the same as his MS Outlook Express. (Duh). I will never forget the expression on his face when I tried importing his e-mail & instead of getting his contacts, I managed to import over 200 useless emails into his palm.

09-14-2001, 09:46 AM	#15
stumpz Scooby Specialist Member#: 3348 Join Date: Dec 2000 Chapter/Region: NESIC Location: www.idpracingteam.com Vehicle: 2004 STI Silver	Here's something I've picked up after standardizing our company with palms. [list=1][]They Like to be on COM1[]COM1 usually taken up by NIC[]Pull out the NIC remove all software for the NIC remove all software for Palm. Shutdown, restart (no NIC) install Palm Software[]If you are using USB cable, get the USB drivers for your OS. Win2K USB drivers are different than 98USB Drivers[]Bump Sync Speed down from highest speed to 19200[]If you computer has IR port enabled, disable it[]Some laptops/desktops which have advanced battery support foils the Hotsync procedures[]Remove any Antivirus software (reinstall after sucessful hotsync)[*]If your computer goes to standby/sleep mode, make sure to go into the BIOS and keep USB/Serial port on at all times[/list=1] Worst case senario...you could Read this Hope this helps Suresh

09-14-2001, 09:52 AM	#16
dedfish Scooby Newbie Member#: 6482 Join Date: May 2001 Location: Boston Area, MA Vehicle: 2002 WRX Wagon Midnight Black Pearl	Another thing you may want to check is if there are any software updates/patches for the PC software. Check out the support section of sony's website for any frequently asked questions as well.

09-14-2001, 10:19 AM	#17
JGard Pooptastic Member#: 1904 Join Date: Jul 2000 Chapter/Region: NESIC Location: Salem, MA Vehicle: 2009 WRX Premium 5dr 1991 Mazda Miata	thanks guys! Well, I came to work, installed it, and sync'ed it, and it's working fine here. so...who knows. I will check things out when I get home...and yes, it's a USB port. I haven't tried changing the speeds or anything...