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Old 01-24-2006, 12:24 AM   #1
kccobra
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Default Cobb ECU CABLES..Why not to buy a COBB AP

First off, they know their ECU Cable is Crap....
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Last edited by kccobra; 01-25-2006 at 09:07 PM.
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Old 01-24-2006, 12:29 AM   #2
MattDell
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That sounds like very reasonable customer support. And 2 hours is pretty damn close for a cobb tuning shop.


In my opinion, you should have been more prepared for this.

-Matt
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Old 01-24-2006, 12:41 AM   #3
hondaeater69
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so you tried to unmarry at the last second, something got fubar'd and it's cobb's fault? How do you have any idea itwas the cable's fault?
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Old 01-24-2006, 12:44 AM   #4
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Wait I'm confused. You sold your car? Is that the 2005 STi? Are you trying to use the same AccessPORT on your 2006 STI?

They asked you to bring the car into a Cobb affiliated shop and you couldn't comply. Then they wanted to take a look at your ECU and AP together and again you could not comply. They can't just wave some magical wand over the phone and make everything right...

I'm a little confused about your situation though and which car we're talking about here. Please elaborate.
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Old 01-24-2006, 12:54 AM   #5
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I was having problems with loading maps on my AP and I called CObb and talked to trey and we were on the phone for 3 hours trying to figure out what was wrong with my AP. finally we got everything worked out and I couldnt ask for better customer service.
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Old 01-24-2006, 01:01 AM   #6
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Quote:
Originally Posted by MattDell
That sounds like very reasonable customer support. And 2 hours is pretty damn close for a cobb tuning shop.


In my opinion, you should have been more prepared for this.

-Matt
I would agree with this. They seemed to give a reasonable amount of support. Your comments are not very clear and do not help us to understand what you are trying to state. We know you are upset but at what exactly?
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Old 01-24-2006, 01:10 AM   #7
joe r
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I think there should have not been a last minute unmarry.

Evan in Cobb's owner manual they give you when you buy your Ap states be some where that if your car needs service it can be performed.

I am in no way saying that its your fault the ap is broke but you did wait till last minute to unmarry.

joe r
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Old 01-24-2006, 01:32 AM   #8
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Quote:
Originally Posted by kccobra
the driver William(a 70 year old driver)was waiting for my 2005 sti to drive back.

wth
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Old 01-24-2006, 02:17 AM   #9
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What would you have liked them to do for you?
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Old 01-24-2006, 03:11 AM   #10
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Sounds like they did everything right to me....not to mention the vast majority of people find their support excellent, including me.
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Old 01-24-2006, 08:32 AM   #11
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Just a comment, I found the cable going into the plug tends to come loose from it's mechanical attachment, putting strain on the individual cable wires. I'd say disassemble the dash connector and you'll probably find a connection pulled loose. Soldering electrical components is a good skill to have, by the way.
I glued my cable grommet to the connector to try to forestall this happening again, but must say that the cable is a bit delicate and I definitely do NOT recommend leaving it installed (like to check RT boost levels) for any length of time.
Cobb should really provide (or sell us aftermarket) a heavy-duty cable that doesn't stick out below the dash so far, and maybe a mounting kit for the controller... Are you guys listening out there in Cobb land?

Agree, the customer service did all they could.
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Old 01-24-2006, 09:51 AM   #12
kccobra
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Wow, they did? Well if they did all the could they would have put a better ecu cable in the package. They all know they have lots of bad cables.

As for all the did, one word, Windows 98. That is what I compare this to. Throw out a product and worry about the consequences later.

I know you all think that they did what they could, but bottom line "IT DOESNT WORK."

OK chain of events.

1.I bought a 2006 sti and traded in my 2005 sti.
2. They tell me on Saturday it will be here on Wednesday.
3. Monday comes and I call them to see what is going on and they said they were 30 minutes out....
4. They drove from Wichita KS,(If you need to ask about a driver that is 70 years old, you dont know much about car deals, this is common practice at all dealers,) which is 6 and a half hours away.
5. I get in my 2005 sti and hook up the AP.
6. Fan turns on and then turns off and the AP says communications error. UMM... BLUE SCREEN ANYONE?
7. I try it again with no avail.
8. I call Cobb and get a hold of Pooh, nice guy, and he starts helping me.
9. Still doesnt work, he tells me to go hook it up to my computer.(Nice old guy still waiting for the car after a 6 and a half hour drive.)
10. Desktop Computer talks to if fine. OK back to the car.
11. Pooh said well he thinks it the cable and to test it see it check to see what the current map is. So I did, and its Stage 2 93 oct v110. SO he tells me I have communication with my ECU.
13. Then he said he will send me a new cable, but it will take 2 to 3 business days. Um not a chance that will happen. The car is leaving today I told him.
14. Then Pooh tells me that I need to send off my ECU and the AP to Cobb so they can fix it, he hopes. This will take 3 to 4 days plus shipping and to tell the dealer to go home with the car I just bought.... So I want 800 more miles on my new 2006 sti? um I dont think so.
15. I ask if there is anything else we can do. He said is your battery fully charged, I said yes, I just got don driving it 30 minutes from work.
16. So I tried to again in my 2005 sti. Powers on, hear a click in the dash like normal, and then it goes black. Nothing... So now I have almost went to my end, and I have to tell the Old guy who delivers cars for Brandon subaru to just take the car (he has been waiting for 2 and a half hours at this point, and still has a 6 and a half hour drive ahead of him,) and go home.
17. I take the AP in plug it in to the computer and plug the ap in, and nothign comes up... WHY!!!
18. Maybe they should get a better product. I would love to know how many ECU and ap's they have shipped to them because once they fail, they are ****!.
19. It was a great product until I unmarried it.

So moral of the story, If you dont what to have a problem with engine management, and dont want to send your ECU and AP to a company to have them fix it. Get Something other than a COBB AP "." Sucks that anyone would have to go through this because they cant send out a good cable with it. Hell my cable off my $145 obd II scanner from Advance auto parts is 100 times better cable than that flimsy piece of crap they send with that $650 dollar AP.

Oh and dont even try to defend this AP, or the cable, Pooh even said they have had lots of problems with the cable.

KC

Last edited by kccobra; 01-24-2006 at 10:04 AM.
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Old 01-24-2006, 09:56 AM   #13
kccobra
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And this isnt about how well pooh did, its about failure rate on the cables, and then the ultimate death of my AP because of this ****ty cable.

Would you use a 10 dollar cable to flash your $35,000 car and hope that it works EVERYTIME.

I DONT THINK SO.

Like I said, the tech support was great, the options suck ass when you have a problem. The product is cheaply made and over priced for what you get.

End of story
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Old 01-24-2006, 09:57 AM   #14
kccobra
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Still has warranty. So I will send it in.

Last edited by kccobra; 01-24-2006 at 02:36 PM.
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Old 01-24-2006, 10:08 AM   #15
boxered
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Quote:
Originally Posted by MattDell
In my opinion, you should have been more prepared for this.

-Matt

Ding!

Mebbe you shoulda considered unmarrying teh AP the day you "traded it" in, Sat.
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Old 01-24-2006, 10:13 AM   #16
kccobra
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Quote:
Originally Posted by boxered
Ding!

Mebbe you shoulda considered unmarrying teh AP the day you "traded it" in, Sat.
Ok, great I Unmarry it on Saturday, have the same problem, Now what do I do, I wont get anything till Tuesday or Wednesday, and my new 2006 sti is sitting in my driveway on Monday...

Maybe I should have just bought a Utec, and just had to unplug it and be happy..... Yeah ok...

DING, anyone home.

Oh and it was a quick deal, I got a new 2006 sti for $4200 difference from my 2005 sti. No brainer in my opinion....

To beat anyone to the deal, it doesnt matter if I got the car for free, the AP, or the AP cable was bad, and nothing makes that right... Nothing.....

Last edited by kccobra; 01-24-2006 at 10:19 AM.
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Old 01-24-2006, 10:17 AM   #17
happasaiyan
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did you connect the green wires?

so for your $35k car, you want...what, a $1000 cable?

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Old 01-24-2006, 10:24 AM   #18
kccobra
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Quote:
Originally Posted by happasaiyan
did you connect the green wires?

so for your $35k car, you want...what, a $1000 cable?


Man why even try to chime in with that comment. I expect a descent cable. Not a piece of sheet.

Yes, I did connect the test mode connector..... sigh.......

Last edited by kccobra; 01-24-2006 at 10:30 AM.
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Old 01-24-2006, 10:27 AM   #19
WolfPlayer
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Problems will always come up ... with ANY aftermarket solution. You need to approach things NOT at the last minute. So the story goes. Sheeet happens and it happened to you. Just be happy you didn't have ECUTEK. Then you couldn't do anything.

Your best solution was to tell the dealer that you were ready for a Wed. delivery and not Monday. Have Cobb overnight you a new cable for delivery on Tuesday. Accept charges but with the stipulation that when you return the cable that if there is a problem that is not your fault then charges will be reversed. Problem solved.

t
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Old 01-24-2006, 10:34 AM   #20
kccobra
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Quote:
Originally Posted by WolfPlayer
Problems will always come up ... with ANY aftermarket solution. You need to approach things NOT at the last minute. So the story goes. Sheeet happens and it happened to you. Just be happy you didn't have ECUTEK. Then you couldn't do anything.

Your best solution was to tell the dealer that you were ready for a Wed. delivery and not Monday. Have Cobb overnight you a new cable for delivery on Tuesday. Accept charges but with the stipulation that when you return the cable that if there is a problem that is not your fault then charges will be reversed. Problem solved.

t

Hey, thanks. This is what I am planning on doing. But I need to send off my ap to cobb, as it does not even power up anymore. I think something was wrong with it and this was its demise.

I know Cobb will make it right...
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Old 01-24-2006, 10:41 AM   #21
Boosted 03 REX
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stop crying. It will get fixed. Sounds like cobb's service is great. Things go wrong sometimes it doesnt mean that the product is garbage.. I still want an AP regardless of 1 persons mishaps with cables, thousands of people have had no problems..
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Old 01-24-2006, 11:58 AM   #22
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I agree with the OP, Cobb's support is lackadaisical at best.
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Old 01-24-2006, 12:36 PM   #23
WRC-Go
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I think you have to look at this from both sides. How would you like to be the manufacturer, replacing ECUs when some people can't follow directions? (Not you, KCCobra).
I mentioned the cable first in this thread, and still think it's marginal. But, for most people, it's only used occasionally (I flashed Stages 1 and 2, checked boost for a couple weeks, and put it back in the box).
I repeat, I'd like to see Cobb either replace it with, or offer as an option, a more robust cable with flush fit (or right angle) dash connect, so I can leave real time boost up, if I want. They should also address some kind of mounting system for those of us who want to leave the AP up.
If/when I sell my WRX, I'm going to try to sell it with the AP, but don't really anticipate any problems returning the ECU to a stock program. The flashes I've done have been fine.
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Old 01-24-2006, 01:11 PM   #24
Christian.
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Default Follow up from Cobb Tuning.

kccobra,

We are aware of this situation and Pooh as the ability to and full authority to take care of you. My understanding is that you refused the next-day-air option for us to ship you a new cable because you no longer had the vehicle in your possession. If that is true, I do not know how we can assist you if you cannot unmarry the AP from the vehicle since it is no longer yours. For the AccessPORT itself to fail during this commotion is unlikely as well. Regardless, we want to make sure you are taken care of. I have asked Pooh to contact you again today to see if we can figure out some sort of resolution.

Take care,
Christian.
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Old 01-24-2006, 01:16 PM   #25
twizhimself
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seriously..i had issues when i go tmy AP...and cobb was in the process of finding out that the 02/03 cables didnt work with 04's ..cobb was VERY helpful with getting me the proper cable. Ive had my AP installed since april 2004 ...no problems/issues ever.

anytime i needed assistacne with any of my cobb parts ..they guys at cobb would do everything they could do to help me the best they could over the phone.

and if you knew you were trading your 05 sti in for an 06 (bad move IMO - whats the sense? - 06's r ugly) then maybe you should had tried to unmarry sooner and then you would have had PLENTY of time to find out that you had a bad cable..and possibly get a new one from COBB
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