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Old 10-06-2001, 09:08 PM   #1
Fubaru
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Join Date: Apr 2001
Chapter/Region: BAIC
Location: San Francisco
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'08 Prius

Thumbs down Scammed by Sears auto centre (?)

Last week I took my WRX into the Sears place at the Wash. Sq. Mall to fix a slow leak in my left front tire. First thing that had me worried was the 18 yr old kid asking me if this was that new fast Subaru with the supercharger. I handed him my keys anyway. 20 minutes later they told me it was a nail puncture, all fixed now, and it'll be $15. Cool... As soon as I got home I re-bolted the left front wheel since these places invariably over-torque. It was indeed way over-torqued & I could barely unbolt the thing. Few days later noticed that the OTHER front tire was showing the same pressure loss I was seeing before! And son of a biatch if that wheel wasn't over-torqued like a [explicative] too...

Did these guys just charge me $15 for a tire rotation?? I don't think I have any course of action here, but I am quite pissed by the audacity if in fact they pulled this B.S. on me. In any case I am not going back to Sears for any kind of auto work.
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Old 10-06-2001, 10:38 PM   #2
structureboy
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That really sucks! Sorry to hear about that. I will never take my money there. I go to costco

Sean
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Old 10-06-2001, 11:41 PM   #3
87-XT
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Jeez.

I've always taken my leaking tires to Les Schwab, even if I haven't bought the tires there... and they always fix the leaks correctly and free of charge. (just don't go around ADVERTISING that you didn't purchase the tire there)
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Old 10-06-2001, 11:47 PM   #4
driggity
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Kind of reminds me of the time I went to Sears for a new battery, waited a couple hours came back picked up my car and then later found out that they hadn't actually changed the battery. Getting them to believe that I wasn't lying to them was good fun too. This was in Southern California, so I guess its not just one Sears autocenter that pulls stuff like this.

Drakos
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Old 10-07-2001, 12:53 AM   #5
jhonas
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I've always taken my tire business to les schwab. From my experience, they have good customer service. And they fix your leaky tires free of charge, regardless if you bought from them or not. They figure you'll be happy with their service and return to them when you need to buy new tires or whatever.

-Matt
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Old 10-07-2001, 01:22 AM   #6
MGXsport
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I always take my tires to Les Schwab. And I never leave my car there without me standing in the shop. I'm not paranoid at all

Chris
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Old 10-07-2001, 01:43 AM   #7
Austin
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First about the torque thing... You just gotta be an anal prick and watch them every step of the way. Quiz the guy at the counter on what your torque spec is, ask who will be working on your car and quiz that guy on the torque spec too... You could take your own torque wrench in with you to check their work after they're done.

If you're planning on going back to this Sears to complain, it would probably help you out to have a way to tell the difference between your front wheels. Maybe your left front wheel had a little mark on it to make it identifiable, and now that mark is on the right front... At the least you could probably get them to fix your "new" problem.
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Old 10-07-2001, 06:21 PM   #8
CosmoTheCat
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I 3rd or 4th the Les Schwab thing. I pretty much don't care about wheel torque (my torque wrench is the one that came in the trunk) and I trust that they'll fix anything they break. They even offered to pick up the tab on my driver's door on the truck when it was damaged (somebody pulled their short self up with it and now you have to lift up on the handle to open the door).
Their philosophy is that if they provide excellent customer service, you'll return the next time you need tires. They've replaced valve stem cores, screws through the tread, nails, faulty bead seats, just about everything, free of charge. You can't argue with that.
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Old 10-07-2001, 11:28 PM   #9
Richard L.
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I don't know about the WRX, but on MY00 2.5RS, it doesn't take that much torque to torque the lug nuts to specs. Factory specs is between 58 and 72 ft-lbs. Most tire shops will torque your lug nuts to at least 90 ft-lbs unless you say something. I usually give them the exact torque specs just to be safe.

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Old 10-08-2001, 01:51 PM   #10
EricR
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Yeah, I used to be one of those dudes at Sears doing tire changes and other fun things.. Our motto was 'close the hood and call it good'. Yeah.. It's a good idea to keep an eye on them. I know I was more carefull when somebody was watchin'.

Next time something like this happens go ahead and just bring in the tire on the wheel if you can. That way you will have to do the tire re-install your self but at least you can see if they balanced it and you can torque you bolts yourself.
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Old 10-08-2001, 04:38 PM   #11
87-XT
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Les Schwab is great for tire service and alignment. Just don't go to them for brakes or to special-order tires (they'll rape you on shipping charges).
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Old 10-09-2001, 05:48 PM   #12
subachad
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How can you check the torque specs after WITHOUT loosening the bolts???

Think about this, if it's over torqued and you torque it with the standard click style torque wrench it'll click. "HM, must be right." Well the torque wrench is set about 60 and the bolts could be 100, it will still seem correct...

This is why I laugh when they say, "yeah after we gun the bolts on <with an impact gun that can undo a 350 pound spec Rx7 flywheel> we double check the nuts with a torque wrench."

Chad
93 1.8T
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Old 10-09-2001, 10:43 PM   #13
Austin
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Quote:
Originally posted by subachad
How can you check the torque specs after WITHOUT loosening the bolts???
I always untorque and re-torque. I always check all the air pressures too. Tires/wheels are just too important not to.

A few american cars I know are 95 ft-lbs, and this is just too much for little sooby.
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Old 10-09-2001, 11:03 PM   #14
Richard L.
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Unfortunately, by the time you untorque the nuts, damages might have already been done. The wheels might have already been warped.

Yep, it's important to check air pressures too. The guys at Les Schwab tend to pump the tires all the way up to 40 psi for some reasons. I always had to bleed the extra air out after each flat fix.

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Old 10-09-2001, 11:24 PM   #15
ply
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When I had the old Tercel's tire go flat, I threw it in the back of the other car (pre-WRX days) and took it to Discount Tire...all patched up in 10 minutes and I didn't have to worry about over-torque. Just yank the tire and hand it to them, or jack it up in the parking lot and carry the wheel in. That way they can't complain if you're anal.
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Old 10-10-2001, 01:37 AM   #16
Austin
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hehe... I change my tires at least once a week in my driveway... so I just take the non-mounted set in when I need something done.
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