Without going into too much detail (that would be too upsetting) ... I took my car in yesterday morning. The service guy told me it would be done by noon. I told him that I would come back at the end of the day because I have to work (an hour from the dealer) and don't have time then. I go about my day ... thinking it'll all be over soon. I call them late in the day and they say it's not done yet. O-K ... They tell me they're going to have to get me a rental.
I go out to the dealer, and they tell me they got the wrong part! (And that they didn't do a single thing, but yet neglected to tell me any of this during the day.) I'm now the proud driver of a freakin' Ford Focus. I can't believe how bad it is. I'm just really upset at this dealer for their lack of quality service and well, I'm wondering what kind of recourse there is here. They've made so many empty promises, and it's starting to get frustrating. (I can't count how many times the service guy told me he'd call me, and not once has he.) Do I go to their management or to SOA directly? Or both? I'm not looking for any compensation, I just want them to know they're not doing a very good job taking care of their customers. Any help?