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Old 06-19-2006, 11:03 AM   #658
holdtight bp
Scooby Newbie
Member Sales Rating: (1)
Member#: 35066
Join Date: Apr 2003
Chapter/Region: MAIC
Location: Maryland
2002 WRX Wagon
WR Blue

Thumbs down Bad communication , not told the truth

I called MauroMotorsports on 5/5 of this year. I asked them if they had an Exedy flywheel and clutch for my '02 wagon. The person on the phone said they had the parts. I asked if they could be shipped out today. The person said that they should be able to ship them that day Friday. I asked for their zip code in Long Island so I could calculate UPS shipping time. They gave me the zip code. I punched it in on the UPS site. It came back one day. I told the person it should take on day. They looked at a chart in the office and said 2 days. I said fine. I paid via Pay Pal. I get the email from Quantum stating that billing info had been received and got a tracking number which turned out to be just for my clutch. The bottom line is that I received my clutch on Wednesday from North Carolina and a flywheel on Thursday from Michigan. I wrote a long email explaining my displeasure since I had to order parts from somewhere else. Anthony's response is below my email is below that which explains in detail what happened. Why I should pay "restocking" fees when I was misled I do not understand.

I will see what I can do. I was not aware of any time constraints on
order. If I had known you needed the parts by Wednesday I'd have
them to you.

Anthony Mauro
MauroMotorsports Owner
[email protected]
631-451-3996 - phone
631-696-5228 - fax

----- Original Message -----
From: "grinds man" <[email protected]>
To: "Anthony Mauro" <[email protected]>
Sent: Tuesday, May 16, 2006 7:40 AM
Subject: Re: order mauromotorsports-3316 from MauroMotorsports

> Anthony,
> I would like a full refund. Maybe you are not the
> person I spoke to on the phone on Friday so I will go
> over what happened. I called 5/5 and asked about 2
> parts a clutch kit and a flywheel. I asked if the
> parts were in stock and if they could be shipped that
> day. Why because I was having the parts installed the
> following Wednesday. I then asked what was the zip
> code for the shop so I could check UPS for shipping
> times. I told the person that UPS calculates one day
> from Long Island to Baltimore. The person then
> checked the chart and said it shows two days. Again I
> asked this because I needed to know what kind of
> shipping to get. I asked again if the parts would go
> out that day and I was told yes. Later I get an
> email from UPS with a tracking number, fine. I
> repeatedly check this number and it shows that the
> billing information has been received. This makes me
> a little nervous but I know from past experience that
> the package could be on it's way. Monday comes and no
> package but I realize it could be coming on Tuesday (2
> days). I email you about 4pm on Monday asking if the
> parts really shipped. Tuesday comes no parts. I
> email you, leave a voicemail, and call about 15 times
> with no response. I am supposed to get these parts
> put on the next day but I have none and do not know if
> they are coming. I wait until 3 pm Tuesday to order
> parts elsewhere. I file the claim with Paypal. I
> get an email from you at 8pm saying that the parts are
> on the way. Wednesday I get a clutch from you and no
> flywheel. The clutch comes from North Carolina. The
> next day Thursday after my car has been serviced I get
> a flywheel from Michigan. The bottom line is that I
> was told in so many words that the parts would ship
> from Long Island on Friday. If UPS made a mistake and
> delivered late and I ordered the parts from someone
> else then I would not have a problem paying a
> "restocking fee". However your shop did not do what
> they said they would. I would have never ordered the
> parts not knowing when they would be shipped or from
> where. I could have gotten on the NASIOC board and
> said your shop sucked and told everyone not to buy
> from you but that would not have been fair. I want a
> full refund not because things did not go my way. I
> want it because I did not get what I was told I was
> buying. So I am asking you to refund my money in
> full. You spent money shipping the parts and so did
> I. I say we are even.
> Kevin
> --- Anthony Mauro <[email protected]>
> wrote:
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