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Old 08-30-2006, 12:35 PM   #767
Vendor Sales Rating: (14)
Member#: 22359
Join Date: Aug 2002

Originally Posted by nxttruck2002 View Post
Yeah that's nice...YET ANOTHER story. This guy calls...orders a full brake kit. We tell him we'll ONLY charge what we have instock (front brake kit) and can ship out. He INSISTS we charge him the entire order because he says, and I quote, "I'll spend the money if you don't charge my card". We ship out the front brake kit and he gets everything A-OK.

We run the entire, as asked to, and he's aware of the special order on the rear black calipers. One week later he's calling to cancel the rear calipers and I said that's fine, but there's a cancellation fee since you asked us to run the card for these. He says he wants to return the front brake kit too, but there's obviously going to be a restocking fee on this so then he decides to keep the front kit. Long story short we refund him for the rear calipers and he files a complaint.

Just lovely...

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