I made my purchase from Don Jacobs in February. The sales rep I dealt with was Chris Thomas. He's their internet sales guy. I did a lot of my Q&A stuff with him via e-mail. He responded fairly quickly (within a day or so). I wasn't in a terrible hurry, so this was adequate for my needs. I never even met him in person until he already had given me a quote for $500 over dealer invoice.
He admitted that they were selling over MSRP to walk-in customers like Bear said, which I didn't like, but since I was dealing with him via the interenet and I was getting below sticker price it didn't bother me too much. I hate dealer gouging like that though. I'm an engineer at Harley-Davidson and I always hear about some of our dealers charging over MSRP and I really hate that.
Anyway, my experience so far has been okay with them, but my actualy contact with them has been somewhat limited. I had to order my WRX from the factory, though, to get the pricing they offered me because of some issues about the allotment of cars the factory allows dealerships have each year. They said 8-12 weeks for delivery (sometime between mid-April and mid-May was their estimate). I got a phone call a week ago and they're now telling me to expect it sometime around the end of March. I can't wait to see it!