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Old 04-11-2002, 11:17 AM   #218
Scooby Specialist
Member Sales Rating: (0)
Member#: 8179
Join Date: Jul 2001
Location: Legacy Sport Sedan (Turbo)

I post both good and bad comments about vendors...

unfortunately my dealings with Vivid were not's what happened:

I order OZ Racings SLs with some tires from vivid on a Saturday...they won't know the exact deal on that til problem. So I call monday to finalize the order...they have my credit card...ship address...all the info...and tell me they'll ship em out. So I call wednesday to get a track number cuz i'm curious...but they can't "find" it...say they'll e-mail it to me. No e-mail so I call thursday...they still can't "find" it. So I decide to just be patient and wait...on Monday I call again...and they tell me they still can't find the number but they went out a couple days ago. Ok so they shipped....phew!....but wait now its friday and the wheels aren't here...hmm 5 business days is the max for ups in the continental US so i figure I'll call and get that track number...which they couldn't find but after AIM messaging them a couple times they sent it to me and told me the wheels shoulda been there by now...uhh...yea they shoulda been here last week! So I track the packages and they had shipped...the DAY BEFORE! So I wait another week for my wheels....

I'm a patient guy and would have gladly waited if I was told what the holdup was but I was flat out lied to and I will never deal with Vivid Racing again...furthermore everytime I called I asked for a total cost...seing as they had my credit card number and had charged it...they NEVER gave me one...a week after I got my wheels i finally got an invoice in the mail. In the end it took 3 weeks, 5 or 6 phone calls, several AIM msgs and a great deal of aggravation to get my wheels/tires...clearly this is not a well run business...if you got your parts from them in a timely fashion i'd consider yourself very lucky.

I understand that any company screws up sometimes...but to lie to a customer repeatedly and refuse to tell a customer what you are charging them is very poor business.

Companies that I have had recently had positive dealings with include TurboXS, TireRack,, Midnight Moose, and
all of whom i'd like to thank for their prompt, honest, and helpfull service.
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