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Old 10-10-2002, 06:34 PM   #9
Scooby Newbie
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Member#: 7070
Join Date: May 2001
Default I would avoid Don Miller in Madison

at least for service. The purchasing experience was relatively good, but I can't say the same for service. At this time I drive over an hour to Don Jacobs. I have not had to at this time so I can't give any review on their service department. All I can say is when I met with a Subaru representative several months ago about my experiences at Don Miller he suggested I drive to Don Jacobs. What does that tell you! Don Miller has a monopoly on the SW Wisconsin Market and they know it. Sure they sell the most Subaru's in WI, but monopolies help do that. In addition, liberals seem to flock to Forester's and Outbacks here in Madison. So yes they are the sales leader, but the service dept is old and run down and always busy, and the service manager may be one of the most unprofessional individuals I have ever seen other than the occassional 16 year old at the convenience store. They can be competitive on pricing, but I suggest you stay away from their service departmen.
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