I bought my Subie from Frank Gentile. My experience was excellent. I agree that the sale people's knowledge is supect for sure....but they did get me a $2900 BETTER deal than Don Jacobs. Jacobs sux. Gentile didn't even have my car on the lot so they located it and trailered it to Racine, that is awesome. My car was picked up with 11 miles on the odometer.
Now about Jacobs. I went in there and wanted to test drive a WRX. They said that I would have to get an OK from the sale manager who happened to be off that particular night. Fine. Then I asked them to look at my Honda Prelude that I was driving at the time. The Sales person went on to tell me that a Used car manager is the ONLY person that can give a trade in value estimate of a car that is a potential trade....um....what is the sales person's job? Can he do anything at all? He can't let me test drive (even if he rides shotgun), he can't write up a deal....can he piss on his own? I have called Jacobs a few times as well for parts related questions and the monkeys that work there couldn't help me either. Are there any people in the place that are of any use? I refuse to deal with people that treat you like a moron. I question that dealership's business practices a lot. I doubt I will ever step foot in that place again.
I have been to Sommer's and they were very nice. Service department was nice and I was treated very well. I liked my experience here, I would highly recommend them.
Thats about it. Never been to the dealerships in Madison, but I have read and heard mixed results about them as well. Maybe overall boys and girls when it comes to Subarus we are plan screwed....ha ha ha