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Old 09-06-2012, 10:22 PM   #3
Scooby Specialist
Member#: 65681
Join Date: Jul 2004
Chapter/Region: MAIC
Location: Akron PA
13 XV Limited


well my cruck made it back home and Subaru did what they said they would do.
Here is what all I got:
rotate tires and balance
Full HG job
New t-belt
Crank seals
Oil change (synthetic so I had to pay for some of this)

out the door: $910.xx

Basically subaru wanted me to pay $500 as a deductable. I gladly paid it but had the dealer do some of the other stuff while they were in there like the t-belt etc. I asked them to do the cam and crank seal but they forgot to do the crank seal. Oh my head I just skipped my 105k service so as much as this sucked I really feel that I am going to come out ahead on this.

Lesson learned: I got the coolant flush done every 30k like they say you should and I got it done at the dealer. There is no way they can get out of standing behind a product when you do what is asked of the manufacture. They said I didn't service it regulary. I said I have an inch thick file do you want the recepts. They declined. KEEP YOUR RECORDS OF SERVICE EVEN IF YOU WORK ON YOUR OWN STUFF.

I really feel like I won a small battle. In the end though it is Subaru who will win... because they kept me as a customer and as a customer I will spend more money on their products now.
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