Originally Posted by sgilson
I agree Hondaslayer. Many times specialized tools not being used mean there isn't enough proficiency in the service of that model. I'd want a mechanic working on my car that works on that model often to know his way around. I'm thinking dealerships should have a specialist tech available in the region for work that requires particular tools like this.
Yes and no.
Most often special tools (such as this battery changer) are not being used because the failure rate is so low that they are just "not needed" Why force the dealership to stock a tool (an expensive one in this case) for a part that has a low failure rate? Yes, I understand they are trying to avoid Lemon Law (time out for repair) and streamline processes, but adding an extra day or two (especially when explained why to the customer) is not going to change anything. Issuing the battery tool to district reps / stocking a few at regional offices / or having a "rental" program (tool gets sent overnight to the needed dealer) makes more sense than having a thousand or so made, charging dealers for them so they can sit and collect dust.
The one thing the dealership I work at does well is keeping track of special tools. Every single tool has a bar code and is scanned in / out by parts when service needs it. Over 70% of the tools in my inventory have not been used in over 3 years. Of the 30% that are used only %10 are used on a regular (ie weekly) basis. The common tools are: Diag scanners, charging system testers, coolant testers and hybrid disconnect kit.