Originally Posted by aeoporta
why do i get the feeling we are fighting a loosing battle with 79letour, come on dude you get more bees with honey, be a lover not a fighter. I am the head of IT believe me I know about disappointment, disgruntled customers, the works, the anger is not worth it. Nothing gets accomplished when we are all being unreasonable sometimes you just have to take a chance and be amazed at how ppl can suprise you.
The people I've dealt with outside of Bill Bryan have been helpful.
I agree about the honey vs vinegar, thats why I took em donuts, smiled, and stayed out of their way.
It sounds like the tech was the kink in the chain, and it also sounds like they will be able to do a proper test. So I plan on returning, with donuts of course, at the next and last factory scheduled free service at 21k miles.