Yeah. I think if I'd been there alone, the situation may be different. Who knows? I do remeber them trying to twist our arms pretty heavily on getting it! As far as the PS Rack. The total out the door is $1156.95. I was just gonna buy a rack and do it myself until my wife found this paperwork. Then I started doing some research and came to find I paid a hefty penny for this thing. They're definitely doing the work now. It seems crooked that the cost of something offered by the same corporation could be so dramatically different from one entity to another. Maybe a quick call to SOA would clear things up for me? Probably not.