Originally posted by Porter
I was instructed by my regional rep to go ahead and make appointments for our customers who are experiencing det. I asked if it was open for me to let people know about it, and he replied that "this was the fix". I'll call him right now and verify.
These are stuff we're not supposed to say to a customer
We were taught to say "this is the improvement", instead of "this is the fix" (implying that there is a problem)