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Old 01-13-2004, 03:11 PM   #10
Scooby Specialist
Member#: 39092
Join Date: Jun 2003
Chapter/Region: MWSOC
Location: St. Louis MO
2004 WRX STi
Java Black Pearl


I am furious. I went to the dealership on Friday and the tech admitted that he overfilled (but by only half a quart) and apologized. I think it was overfilled more than that, because on a cold engine, the reading was above the notch and near the twist.

So I wash my car yesterday and decide to check all my fluids just for the heck of it. What do you know? The effing oil was below the L mark on a warm engine (just turned off I might add). I am beyond furious at this point. I cannot believe they screwed up TWICE.

I am going to the dealership right now. I just called them and it infuriates me even more that they're not admitting any fault. I explain to them how it was overfilled and the service manager said,

"That is really odd. We filled the engine per Subaru specs which is 4.5 quarts. The tech then measured the dipstick again after he filled it to make sure it was at the correct level and it was. So how it overfilled is beyond me and tech. He's still trying to figure that out, because he filled exactly 4.5 Q per Subaru recommendations"

WHAT BS!!! First of all, he wasn't even there that day when I had my oil changed. Secondly, even the tech admitted he overfilled it and apologized for it.

Then I told him how it was grossly underfilled (by atleast a quart, since it's below L on a warm engine without sitting). He still denies any fault. He explained to me the tech double checked it after he drained the oil (from the overfill) and then put the appropriate amount in and then checked it. Then he goes out and says how it's unfathomable how something like this could happen, because "the tech checked the level afterwards."

I called SOA and they pretty much said there is nothing they can do, since it's a question of worksmanship on the dealer as opposed to a warranty issue. She just told me to have them document everything.

What do you guys suggest I do from here? ME PE'oed!!!!!

BTW, I forgot to ask them to document it for the first overfill since I was really late to work and didn't have a time to talk to them afterwards. I will definetely have everything written in ink this time.
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volkl23 is offline   Reply With Quote