Originally Posted by burnin4
Dan had no concern for my unhappiness and was glad to cancel my order.
Sheesh, this isn't my day!
I do INDEED have concern for your unhappiness! As I said, I am extremely sorry about what happened. I'm not sure what you wanted me to say -- after I explained the situation and apologized, you said "Cancel my order," I said "Okay." The customer is always right, and if you want it cancelled, it's cancelled. I can certainly understand.
But please don't put words in my mouth. I was in no way GLAD to cancel your order. I hate losing business, especially over something that we could have avoided. And I don't want anyone to go away unhappy.
Is there something else I can do for you?
Look, to all of you, we're just a bunch of folks trying to do our job. Mistakes can and do happen. It's inevitable. (It's rare, although from this thread I'm sure that's hard to believe.) If you have a problem and you bring it to my attention, I'll try to make it right.