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Old 02-16-2009, 05:19 PM   #2545
sajohnson
Scooby Specialist
 
Member#: 6140
Join Date: Apr 2001
Chapter/Region: MAIC
Location: Middletown, MD, USA
Vehicle:
2002 WRX 5MT Sedan
WR Blue. Cobb Stage 2

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Quote:
Originally Posted by glanga View Post
So does that make it any unsafer, or less hazardous for the ones that do face freezing temperatures? If it's such simple economics and LOTS of people live where it doesnt freeze, then this shouldnt be such a difficult or as expensive a recall as say a seat belt issue or something that affects your vehicle no matter the climate.

And as far as I can tell, just as many people drive Subarus in colder climates as they do in warmer ones if not more so.
Quote:
Originally Posted by Superorb View Post
You're not understanding what I'm saying. Here's a hypothetical scenario:

10,000 cars live in climates where it freezes.
5,000 cars live in climates where it does NOT freeze.

NONE of those 5,000 cars exhibit the raw fuel smell since it doesn't get cold enough.
Of those 10,000 cars in freezing climates, only 3,000 cars exhibit the raw fuel smell.
So, instead of SOA paying to do the work on ALL 15,000 cars whether they exhibit the raw fuel smell or not, they only perform the work on cars that have the problem, or those 3,000 cars.

Does that make sense? It's in SOA's best interest to cover the fix, but it doesn't make financial sense to cover the work on ALL cars. Recall campaigns are EXTREMELY expensive on a few levels. On, obviously, is financially. Second though is brand loyalty and brand image. Does this help?
glanga:

I've been asking/saying the same thing for quite a while in this thread.

I do agree with Superorb that it might be unreasonable to force SOA to do a full-blown recall of every WRX ever made, or even every 2002 WRX, but at the very least this problem should be the subject of a "customer satisfaction" campaign, like they did with the ABS ECU. That way, the problem wouldn't be publicized to the extent it would with a recall, yet anyone who has the problem could get it fixed with no hassle, no run-around, and no 'good cop, bad cop' games.

SOA really needs to issue a standard procedure to their dealers outlining how to handle this problem. It is outrageous that some people are forced to give up and pay for the repair themselves due to delay tactics and game playing while others get the 'red carpet' treatment, including a free loaner car. That needs to stop.

Also, any customer satisfaction campaign should be long term because while many WRXs are not operated in areas that regularly get below freezing, they may be sold, the owner may move north, or they may take the car on vacation to a northern climate and experience the problem.

I would think that SOA would jump at the chance to limit this to a customer satisfaction campaign, if the NHTSA or EPA forced the issue. Apparently neither agency is too concerned. I wonder if that has anything to do with the revolving door between government agencies and the industries they are supposed to regulate. That same issue led to our current economic mess.
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Last edited by sajohnson; 02-16-2009 at 11:03 PM. Reason: typo
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