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Old 04-20-2018, 02:19 AM   #3086
sajohnson
Scooby Specialist
 
Member#: 6140
Join Date: Apr 2001
Chapter/Region: MAIC
Location: Middletown, MD, USA
Vehicle:
2002 WRX 5MT Sedan
WR Blue. Cobb Stage 2

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Quote:
Originally Posted by WillyWRX View Post
Thanks for the input. I did open a case with subby america. They will only cover 25% max of $16k repair bill. I have an offer for $7.5k for the car as-is that i'll probably take just to be rid of this problem and subaru in general.

I'm still processing the fact that a modern vehicle used for highway commuting to and from work, with regular oil changes and maintenance, couldn't make it past the 80k mark. Stuff happens, I get that, but if this was a one-off situation I would think a major auto manufacture's response would be much different. "Oh my god, this is unacceptable. We'll take of it and get you on your way". My experience has been much different. The dealer is very coy about what they found - I asked about "ringlands" and the SA doesn't even want to talk specifics. There's long intervals between communications. Everyone seems to be choosing their words very carefully. This tells me this isn't their first rodeo.

This was long winded. The TL;DR; version is: lost a customer for life. Corps live and die one customer at a time.
Long winded? It's barely 2 paragraphs!

I've had bad experiences with SOA and their local dealers as well. The worst was the fuel leak issue. You may be aware of that -- raw gasoline sprays onto the engine when the ambient temp is low (below freezing) due to steel fuel line and a piece of rubber hose contracting at different rates. Unfortunately for me, I bought one of the very first WRX's sold -- it's over 17 years old now -- so when mine developed the fuel leak it was before SOA acknowledged the problem and issued the recall. There were some reports of it here on NASIOC but that was it. I really had to fight to get them to cover 100% of the repair. First the dealer flat-out refused to even go to bat for me. Then I called SOA. Their initial offer was 0%, then 50%, and finally 100% but it was like pulling teeth.

Then a few months after my experience, the NHTSA got involved and SOA changed their tune.

You said that in good condition your car is worth about $15,000, so the offer of $7,500 isn't too bad I suppose. In order to replace it you'll have to add another $7,500. You should be able to get a rebuilt engine installed a couple thousand dollars less than that, but that only makes sense if you want to keep your car. If you are done with Subaru then take the $7,500 and walk away.

Unless the dealer is claiming signs of abuse, I'm surprised that SOA won't pay more than 25%. Of course, even if they agreed to pay 50%, that's still $8,000 out of your pocket. If that is for a brand new long block with the full 5/60 warranty that might be worth it but otherwise installing a quality rebuilt engine with a good warranty would be the way to go.

Good luck!
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